See all properties
Save

The Water Tower Inn, BW Premier Collection

3.5 star property

Photo gallery for The Water Tower Inn, BW Premier Collection

Bar (on property)
3 indoor pools
Desk, blackout curtains, iron/ironing board, free WiFi
Lobby
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$161
includes taxes & fees
31 May - 1 June

Explore the area

View map
360 Great Northern Rd, Sault Ste. Marie, ON, P6B4Z7
  • Place, Northern Ontario Country Music Hall of Fame
    ‪8 min walk‬
  • Place, Sault College
    ‪8 min walk‬
  • Place, Bellevue Park
    ‪5 min drive‬
  • Airport, Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

8.6 out of 10
Excellent
(65 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.2 out of 10
Wonderful
(18 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.0 out of 10
Wonderful
(14 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette

Suite, 1 Queen Bed, Non Smoking, Kitchenette

Suite, 1 Queen Bed, Non Smoking, Kitchenette

8.8 out of 10
Excellent
(3 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 84 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(21 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(17 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

7.8 out of 10
Good
(26 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Jetted Tub

Suite, Multiple Beds, Non Smoking, Jetted Tub

Suite, Multiple Beds, Non Smoking, Jetted Tub

  • 139 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchenette

Suite, Multiple Beds, Non Smoking, Kitchenette

Suite, Multiple Beds, Non Smoking, Kitchenette

8.6 out of 10
Excellent
(11 reviews)
  • 111 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

7.8 out of 10
Good
(12 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Double Room with Roll in Shower - Non-Smoking

  • Sleeps 2

Double Room with Two Double Beds - Non-Smoking

  • Sleeps 4

Double Room with Two Double Beds - Pet Friendly/Non-Smoking

  • Sleeps 4

Executive King Room - Non-Smoking

  • Sleeps 2

King Room - Non-Smoking

  • Sleeps 2

King Suite - Non-Smoking

  • Sleeps 2

Queen Room

  • Sleeps 2

1 Queen Bed, Non-Smoking, Walk In Shower, Microwave And Refrigerator

  • Sleeps 4

Queen Suite with Fireplace - Non-Smoking

  • Sleeps 4

Queen Suite with Spa Bath - Non-Smoking

  • Sleeps 2

Suite with Three Queen beds

  • Sleeps 6

Queen Suite with Kitchenette and Shower

  • Sleeps 4

1 Queen Bed, Non-Smoking, Refrigerator, Two Person Jetted Tub

  • Sleeps 2

2 Queen Beds, Non-Smoking, Jetted Tub, Refrigerator

  • Sleeps 4

2 Queen Beds, Non-Smoking, Refrigerator, Bathtub

  • Sleeps 5

View all photos for Double 1 Queen Bed, Non-Smoking, Refrigerator, Walk in Shower, Sofabed

Desk, blackout curtains, iron/ironing board, free WiFi

Double 1 Queen Bed, Non-Smoking, Refrigerator, Walk in Shower, Sofabed

  • Sleeps 2

View all photos for Suite-1 King 1 Queen Non-Smoking Two Bedrooms Two Bathrooms Fireplace Jetted Tub Wet Bar

Desk, blackout curtains, iron/ironing board, free WiFi

Suite-1 King 1 Queen Non-Smoking Two Bedrooms Two Bathrooms Fireplace Jetted Tub Wet Bar

  • Sleeps 2

You may also like

Ad

Comfort Inn Sault Ste. Marie - Canada

Sault Ste. Marie
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Air-conditioning
4.2 out of 5, Very good, 1,008 reviews
The price is AU$159
includes taxes & fees
7 June - 8 June
Comfort Inn Sault Ste. Marie - Canada

About the area

Sault Ste. Marie

A family-friendly stay in Sault Ste. Marie awaits you at The Water Tower Inn, BW Premier Collection. Within just a 10-minute stroll, you'll find Northern Ontario Country Music Hall of Fame and Sault College. Highlights at this hotel include 3 indoor swimming pools, 2 hot tubs and a restaurant. .The restaurant, Caseys Grill.Bar, serves international cuisine and is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and kids' swimming pool. 10764 square feet (1000 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a microwave in a common area. Full breakfast is available daily between 6:30 AM and 11 AM. There's also the convenience of free self parking. .Within a 15-minute drive of this 3.5-property class Sault Ste. Marie hotel, attractions include Agawa Canyon Tour Trains and Soo Locks.

What's nearby

  • Northern Ontario Country Music Hall of Fame - 8 min walk - 0.7 km
  • Sault College - 8 min walk - 0.7 km
  • Sault Ste. Marie International Bridge - 5 min drive - 4.4 km
  • Agawa Canyon Tour Trains - 5 min drive - 4.8 km
  • Bellevue Park - 5 min drive - 3.3 km

Getting around

  • Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport) - 22 min drive

Restaurants

  • ‪Firehouse Subs - ‬4 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Tim Hortons - ‬10 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪QDOBA Mexican Eats - ‬15 min walk

About this property

The Water Tower Inn, BW Premier Collection

As a guest of The Water Tower Inn, BW Premier Collection, you'll find 3 indoor swimming pools and 2 hot tubs along with a 24-hour fitness centre and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly The Water Tower Inn, BW Premier Collection. Free self parking is available.

This 3.5-star Sault Ste. Marie hotel is smoke free.

  • 175 guestrooms or units
  • 5 levels
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 1974
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Water Tower Inn, BW Premier Collection offers 175 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

Lobby sitting area
Holiday Inn Express Sault Ste Marie by IHG
Sault Ste. Marie
  • Pool
  • Spa pool
  • Breakfast included
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,137 reviews
The price is AU$163
includes taxes & fees
31 May - 1 June
Holiday Inn Express Sault Ste Marie by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: CAD 5 to 15 for adults and CAD 4 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Caseys Grill.Bar

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 indoor pools
  • Children's pool
  • TV in common areas

Family friendly

  • 3 indoor pools
  • Children's pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (10,764 square foot of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from June 2 2026 to June 11 2026 (dates subject to change):
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 5 to 15 for adults and CAD 4 to 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Algoma's Water Tower
Algoma's Water Tower Inn
Algoma's Water Tower Sault Ste. Marie
Water Tower Inn
Algoma`s Water Tower Hotel Sault Ste. Marie
Algoma`s Water Tower Inn And Suites
Algomas Water Hotel
Algoma's Water Tower Inn & Suites Sault Ste. Marie, Ontario
Hotel Algomas Water
Algoma's Water Tower Inn Sault Ste. Marie
Algoma's Water Tower Inn BW Premier Collection Sault Ste. Marie
Algoma's Water Tower Inn BW Premier Collection
Algoma's Water Tower BW Premier Collection Sault Ste. Marie
Algoma's Water Tower BW Premier Collection
Water Tower Inn BW Premier Collection Sault Ste. Marie
Water Tower Inn BW Premier Collection
Water Tower BW Premier Collection Sault Ste. Marie
Water Tower BW Premier Collection
The Water Tower Inn, BW Premier Collection Hotel
The Water Tower Inn, BW Premier Collection Sault Ste. Marie

Frequently asked questions

Is parking available at The Water Tower Inn, BW Premier Collection?

Yep, The Water Tower Inn, BW Premier Collection has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at The Water Tower Inn, BW Premier Collection?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at The Water Tower Inn, BW Premier Collection on 31 May 2026 start from AU$161, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Water Tower Inn, BW Premier Collection have a pool?

Yep, and guests love it! Take your pick from 3 indoor swimming pools, a pool and a kids' pool. The pool is open 7:00 AM to 10:00 PM. The swimming pool will be unavailable from June 2 2026 to June 11 2026 (dates subject to change).

Is The Water Tower Inn, BW Premier Collection family-friendly?

You bet! With amenities such as a children's pool, children's meals and a picnic area, it's no surprise that The Water Tower Inn, BW Premier Collection is a hit with families.

Does The Water Tower Inn, BW Premier Collection serve breakfast?

Yep, full breakfast is available daily from 6:30 AM to 11 AM.

Is there a free airport shuttle available at The Water Tower Inn, BW Premier Collection?

No, The Water Tower Inn, BW Premier Collection does not offer an airport shuttle service.

Is there a bar or restaurant at The Water Tower Inn, BW Premier Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Water Tower Inn, BW Premier Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Water Tower Inn, BW Premier Collection?

No, only service animals are allowed.

The Water Tower Inn, BW Premier Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 489 out of 1000 reviews
Rating 8 - Good. 266 out of 1000 reviews
Rating 6 - Okay. 145 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Trinity

Disliked: Staff & service, amenities
Staff support was lacking
Stayed 1 night in Feb 2026

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was very nice, we had a jetted tub and it was nice, the pool downstairs was a bit busy but still good, room was very clean, the overall hotel was clean! Restaurant was super busy so we didn’t get to go but maybe next time!
Stayed 1 night in Feb 2026

6/10 Okay

Danica

Travelled with family
Liked: Cleanliness, amenities
Rooms could use an update. We were disappointed the hot tub was undergoing maintenance and no notice provided ahead. We were looking forward to that after a long day of skiing. Service was great though and the restaurants were very convenient. Even some live music one night!
Stayed 2 nights in Jan 2026

8/10 Good

teddi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great, went above and beyond for our stay ❣️
Stayed 2 nights in Feb 2026

6/10 Okay

Al

Stayed 3 nights in Feb 2026

6/10 Okay

Pamela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
When we arrived our rooms were not together but they quickly made sure that they were - They were very behind on cleaning rooms so we had to wait and did not get checked in until close to 4pm but they did give us breakfast coupons for this inconvenience and the rooms were very clean. Breakfast was delicious but I am very sad about how we were treated by restaurant staff like an inconvenience because we have 4 children it was nice to see their attitudes change when they realized they are well behaved children but it was upsetting and unnecessary until this point - very happy with rooms and pool area but will unlikely use the restaurant again for our stays
Stayed 1 night in Feb 2026

10/10 Excellent

Karly

Stayed 1 night in Feb 2026

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great staff and clean rooms very convenient location in town!!
Stayed 2 nights in Feb 2026

6/10 Okay

PAMELA

Travelled with partner
Disliked: Cleanliness, amenities
The room is run down. A shadow of its former glory. Wall paper peeling off the walls. Shower floor was discoloured. I wore flip flops. Staff was helpful and courteous. Our floor was noisy.
Stayed 1 night in Feb 2026

2/10 Terrible

Trinity

Stayed 1 night in Feb 2026

10/10 Excellent

Amy

Stayed 1 night in Feb 2026

10/10 Excellent

Roseanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes room was clean and staff were curious
Stayed 1 night in Feb 2026

8/10 Good

Ralph

Stayed 1 night in Feb 2026

6/10 Okay

Jodi

Stayed 1 night in Feb 2026

6/10 Okay

Shannon

Stayed 2 nights in Feb 2026

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2026

6/10 Okay

Willie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was alright. Disappointed hot tub was closed as only reason booked this hotel. Pool area was freezing but kids say pool was warm
Stayed 1 night in Jan 2026

8/10 Good

Jeff

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything wa great
Stayed 3 nights in Jan 2026

10/10 Excellent

Elisabeth

The staff was excelled and I loved the pool area and the outside hottub in the snow was a treat
Stayed 1 night in Feb 2026

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
Unreal how kind and friendly the staff was here...how accommodating they were with everything, even the pub and Casey's which you have access from inside...the difficult to understand room description that expedia had on the website calling the room a double room making me think it was a room with 2 beds caused me to book the wrong room...Kimberly fixed everything!!!amazing! They even let my teens play their guitar and sing the evening away in the lobby area at night while i was resting in my room. I can't say thank you enough....we had bad neighbours above us, sounded like a herd of elephants doing aerobics at odd hours, but that's out of their control and also the beds are not very comfortable but it definitely makes up for the kindness and the above and beyond that they have displayed...will definitely stay again and 100% recommend.
Stayed 3 nights in Jan 2026

6/10 Okay

James

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The room was spectacular nice and clean a tad dated but has everything you need. This is the 3rd time staying at this location over the last 15 years. I was really looking ford to be able to stay at the Governor Generals Suite. This is one of there nicer suites. Definitely not cheep to stay in the room just the security depoet is 600.00 and worth it as the room is really a 2 bedroom 2 bathroom apartment in size. The apartment suite showes its age but shows a time of glamer and glory. Down side for the price you pay you would expect better customer services. When I was checking in after a 7 hour drive to get there I asked the receptionist if the room would be avaliable for a second night as my slef and my guests my need to extend are business buy a day. The receipt looked me over and seen a man in track pants and a a sweeter as i like to be comfortable for long drives and she replies. The room is vary expensive and as i went through Expedia i would have to come back in the morning to check the availability. What can I say. Should I have ANNOUNCED that i work for the largest gold producers in the world to get a simple question answered like is the room avaliable for another night. I was not expecting to be received as someone who couod not afford a room just because i went through Expedia. And the list of customer services issues for the price you pay can go on and on but i am limited on space for this review.
Stayed 1 night in Jan 2026

6/10 Okay

Steve

Stayed 1 night in Jan 2026

10/10 Excellent

Max

Stayed 1 night in Jan 2026

6/10 Okay

Kathryn

Liked: Cleanliness
Staff was great! But very cold pool and pool area.
Stayed 2 nights in Jan 2026

10/10 Excellent

Bella-Jean

Stayed 2 nights in Jan 2026