8/10 Good
Robert
Travelled with partner
10 Oct 2023
Although our overall rating of the Layla is ‘good’ it could have been so much better if the staff were better managed and trained. (If you’re a Brit think Fawlty Towers!)
The hotel and setting has a Balinese feel, almost tropical, with 2 beautiful pools. We stayed in 2 rooms both of which could only be described as ‘rustic’ in terms of quality but there was a certain charm and uniqueness which, if you could see beyond the dirty footprints in the carpet and mould in the showers, was quite enchanting. The beds and bedding were very comfortable but for some reason our cups and glasses weren’t cleaned or changed during our whole stay and we had to constantly ask for more tea and coffee supplies as these weren’t topped up every day.
The property description is somewhat misleading. There is no spa or gym, and when we asked for a massage we were told that the woman wouldn’t come but we could take a taxi to her place.
Children were also present for most of our stay so not ‘adult only’ as described.
The inclusive breakfast is fantastic but slightly haphazard. One day plentiful and another not! Breakfast is served in a garden pavilion where you are accompanied by cats, dogs, chickens and peacocks, again very charming. We also had lunch and dinner a number of times all of which were of excellent quality but responsibility for taking orders and serving seems to fall on the shoulders of one guy despite other staff seemingly being present which doesn’t make sense.
Robert
Stayed 5 nights in Sep 2023
