2/10 Terrible
JESUS
Travelled with family and small children
23 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was an utter disappointment, beginning with a cold reception at check-in and quickly spiraling downward when I discovered our room infested with cockroaches. Eliminating over twenty pests in an attempt to shield my six-year-old daughter from the horror. The state of the room only compounded our discomfort, with dirty, wrinkled sheets and a sticky residue on every surface, suggesting a severe neglect for cleanliness.
The advertised "Free Breakfast" added to the dismay, offering a meager brown bag with just a water bottle and a granola bar, far from the nourishing start to the day one would expect. Attempts to address these issues were met with indifference; the front desk attendant, Hare, offered no solutions, repeating "no refund" with a disinterest that mirrored the establishment's overall lack of hospitality. Despite multiple attempts to escalate the matter, promises of speaking with a manager were met with vague timelines and ultimately, no resolution.
Leaving the hotel early was a decision driven by the need to protect my daughter from further distress, yet it came with a significant financial loss. This experience stands as a stark warning to potential guests, particularly families, to consider alternatives where basic hygiene and customer care are prioritized. The low cost of staying here is vastly overshadowed by the emotional and financial toll it exacts, making any savings not worth the compromise to comfort and safety.
