2/10 Terrible
Steve
Travelled with family
19 Feb 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Here is a Clint Eastwood review—The Good, The Bad, & The Ugly (TLDR—they run out of towels, like all the time—bring your own).
The Good—rooms were clean. Beds were comfy.
The Bad—breakfast was okay. Limited selection and on the lower half of what I would expect. If you’re good with muffins and coffee and cereal, it’s workable. Fruit and eggs were just okay.
The Ugly—we returned Saturday evening having stayed one night already. We had two sets of towels and used them Saturday, expecting to be able to get fresh towels. Nope. Apparently “the construction workers get three or four towels a day,” so if you don’t ask early enough, you don’t get any. (I bumped into one of those guys as I was exiting the hotel and he said “they’re out of towels again?”). The evening clerk could not, by policy, pull towels from an unoccupied room to help us out. I offered to launder our towels, but they don’t have quarters for the machines on property. So, I drove to Walmart and bought towels and washcloths to use.
The clerk asked for my receipt and made a copy since they want to reimburse me at least for the cost of the towels. Walmart was close by, so driving there didn’t hit my fuel tank too bad nor did I waste more than a half hour of my time—but, it’s the principle of the thing. One towel and washcloth per person is like basic hotel 101. There were lots of excuses-somebody stole a box of towels-but this is apparently a common occurrence. And staff can’t solve problem w/no support from mgmt