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Fiesta Resort Central Pacific - All Inclusive

3.5 star property
Family-friendly fun on the beach, with 4 outdoor pools

Photo gallery for Fiesta Resort Central Pacific - All Inclusive

4 outdoor pools, pool umbrellas
5 bars/lounges, poolside bar
View from room
Dock
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • 24/7 front desk
  • Spa
  • Housekeeping
The current price is AU$331
includes taxes & fees
2 Oct - 3 Oct

Explore the area

View map
El Roble 23, El Roble, Puntarenas, 5400
  • Puntarenas Beach
    ‪3 min walk‬
  • Playa Boca de Barranca
    ‪13 min walk‬
  • Caldera Port
    ‪10 min drive‬
  • Tambor (TMU)
    ‪164 min drive‬

Room options

View all photos for Fiesta 2 Doubles

Fiesta 2 Doubles

Fiesta 2 Doubles

8.2 out of 10
Very good
(61 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Accesibility Preference 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Accesibility Preference 1 King Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Fiesta 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Fiesta 1 King Bed

8.2 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Accesibility Preference 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Accesibility Preference 2 Double Beds

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 3
  • 2 Double Beds

View all photos for JR Suite Garden View

1 bedroom, premium bedding, down duvets, pillow-top beds

JR Suite Garden View

8.0 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Family Double Room

Family Double Room

Family Double Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for JR Honeymoon Suite

JR Honeymoon Suite

JR Honeymoon Suite

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for JR Suite Pool View

JR Suite Pool View

JR Suite Pool View

8.4 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 Queen Bed and 1 King Bed

View all photos for Ocean View 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Ocean View 1 King Bed

8.8 out of 10
Excellent
(19 reviews)

Highlights

Balcony
Air conditioning
Heating
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Ocean View 2 Double Beds

8.2 out of 10
Very good
(17 reviews)

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fiesta Double

Fiesta Double

Fiesta Double

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Double Beds

About the area

El Roble

An all-inclusive stay in El Roble awaits you at Fiesta Resort Central Pacific - All Inclusive. Within a 5-minute stroll you'll find Puntarenas Beach and Playa Doña Ana within a 20-minute walk. Highlights at this beachfront property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Heliconia Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, Calypso, serves international cuisine and is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site nightclub and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of car rentals on site. .Attractions in proximity to this 3.5-property class El Roble property include Marina Los Sueños and Monteverde Cloud Forest Biological Reserve.

What's nearby

  • Puntarenas Beach - 3 min walk - 0.3 km
  • Playa Boca de Barranca - 13 min walk - 1.1 km
  • Playa Doña Ana - 4 min drive - 1.8 km
  • Caldera Port - 10 min drive - 8.7 km
  • Puntarenas Pier - 19 min drive - 12.1 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 82 min drive

Restaurants

  • ‪Restaurante Calypso - ‬3 min walk
  • ‪Macondo Restaurant by Hilton - ‬2 min walk
  • ‪La Sirena - ‬3 min walk
  • ‪El Pelícano Beach Club - ‬3 min walk
  • ‪Bungalows Beach - ‬1 min walk

About this property

Fiesta Resort Central Pacific - All Inclusive

Family-friendly fun on the beach, with 4 outdoor pools
Fiesta Resort Central Pacific - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Fiesta Resort Central Pacific - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and Access to hot tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this property measures 6297 square feet (585 square metres) and includes conference space. A children's pool, a nightclub, and a fitness centre are also featured at the family-friendly Fiesta Resort Central Pacific - All Inclusive. Self parking is free.

This 3.5-star El Roble property is smoke free.

  • 315 guestrooms or units
  • 3 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Conference rooms
  • 6297 sq ft of conference space
  • 585 sq. m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Fiesta Resort Central Pacific - All Inclusive offers 315 accommodations with MP3 docking stations and a safe. Pillowtop beds feature down duvets and premium bedding. 37-inch flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Heliconia Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Calypso
  • El Pelicano
  • La Macarela
  • Macondo

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Tennis lessons

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 6,297 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Dryer
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from 18 October 2023 to 1 January 2027 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Doubletree All Inclusive
Doubletree Hilton Central Pacific All Inclusive
Doubletree Hilton Central Pacific All Inclusive Puntarenas
Fiesta Resort Central Pacific All Inclusive Barranca
Fiesta Resort Central Pacific All Inclusive
Fiesta Central Pacific All Inclusive Barranca
Fiesta Central Pacific All Inclusive
Doubletree By Hilton Central Pacific All Inclusive
Fiesta Resort Central Pacific Barranca
Fiesta Central Pacific Barranca
Fiesta Central Pacific
Hotel Fiesta Resort Central Pacific Barranca
Barranca Fiesta Resort Central Pacific Hotel
Hotel Fiesta Resort Central Pacific
Fiesta Resort Central Pacific All Inclusive
Doubletree By Hilton Central Pacific All Inclusive
Hotel Fiesta Resort Central Pacific - All Inclusive Barranca
Fiesta Resort Central Pacific All Inclusive Barranca
Fiesta Central Pacific All Inclusive Barranca
Barranca Fiesta Resort Central Pacific - All Inclusive Hotel
Hotel Fiesta Resort Central Pacific - All Inclusive
Fiesta Resort Central Pacific - All Inclusive Barranca
Fiesta Resort Central Pacific All Inclusive
Fiesta Central Pacific All Inclusive
Fiesta Resort Central Pacific
Doubletree By Hilton Central Pacific All Inclusive
Fiesta Resort Central Pacific All Inclusive
Fiesta Resort Central Pacific - All Inclusive El Roble

Frequently asked questions

What is the cancellation policy at Fiesta Resort Central Pacific - All Inclusive?

Fiesta Resort Central Pacific - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fiesta Resort Central Pacific - All Inclusive?

As of 9 Sept 2025, prices found for a 1-night stay for 2 adults at Fiesta Resort Central Pacific - All Inclusive on 2 Oct 2025 start from AU$330.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fiesta Resort Central Pacific - All Inclusive?

Yep, Fiesta Resort Central Pacific - All Inclusive has a free self car park.

Are there any beaches close to Fiesta Resort Central Pacific - All Inclusive?

Yep, Fiesta Resort Central Pacific - All Inclusive is a short 4-minute walk from Puntarenas Beach. Fun beach activities include volleyball.

Is there a spa on site at Fiesta Resort Central Pacific - All Inclusive?

Yep, Heliconia Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Fiesta Resort Central Pacific - All Inclusive have a pool?

Yep, and guests recommend it! Fiesta Resort Central Pacific - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Fiesta Resort Central Pacific - All Inclusive?

Fiesta Resort Central Pacific - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub. All guestrooms come with pillowtop beds and premium bedding.

What makes Fiesta Resort Central Pacific - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Fiesta Resort Central Pacific - All Inclusive.

Is Fiesta Resort Central Pacific - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Fiesta Resort Central Pacific - All Inclusive is a hit with families.

Is there a free airport shuttle available at Fiesta Resort Central Pacific - All Inclusive?

No, Fiesta Resort Central Pacific - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Fiesta Resort Central Pacific - All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fiesta Resort Central Pacific - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fiesta Resort Central Pacific - All Inclusive?

No, pets are not allowed.

Fiesta Resort Central Pacific - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 454 out of 1115 reviews
Rating 8 - Good. 286 out of 1115 reviews
Rating 6 - Okay. 200 out of 1115 reviews
Rating 4 - Poor. 93 out of 1115 reviews
Rating 2 - Terrible. 82 out of 1115 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Manoj

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Jeremy, lincolnton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice, but when it comes to checking in it's very, very slow... they only let you in at exactly 3 p.m.... plus an hour and a half for them to give you the keys, meaning you come into the room at 5 p.m.
Stayed 1 night in Jun 2025

6/10 Okay

Gabriela, Santa ana

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is OK, but rooms are outdated even in premium category. Food way better in premium. Long lines for snacks.
Stayed 2 nights in Jun 2025

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is great if you're looking for entertainment, a nice pool, and proximity to the San Jose airport. However, the food wasn't my favorite, it was just okay. It seems like they're cooking for a large number of guests, so the meals lack flavor and don't have enough seasoning.
Stayed 2 nights in Jun 2025

4/10 Poor

Ron

Liked: Cleanliness, amenities
The hotel at first glance looks very nice the pools are nice , very scenic . The waitstaff work really hard so customer service is great . The issue we had was that when we got to our room we noticed that the outside looked run down and then when we entered it looked like something a druggie would stay in . It was run down and there were holes in the wall above the tv. We stayed there one night because we were tired but the next we went and mentioned the condition of the room and after about 30 min we were transferred to another room which totally changed our opinion partly of the hotel. It seens like the hotel is under renovation so some building are under construction. But let people know that in advance so they can set their exoectations when they arrive. Especially at 200 + a night. The food was typical all inclusive food and was not that great. But once again service top notch. As a person of color coming from America i did not feel welcome because eventhough the front desk staff knew english enough to understand me the activities throughout the hotel were all in spanish so i felt alienated. And my wife and i noticed thst wherever we went people seemed to stare at us and i am reluctant to say it was racial but it was jjust uncomfortable being constantly stared at. This hotel is for spanish speaking people only which probably explained the little to no Black people we saw there.
Stayed 3 nights in May 2025

8/10 Good

Antoine

It was nice a few hiccups but it was nice overall.
Stayed 6 nights in May 2025

10/10 Excellent

Dannia

Stayed 2 nights in Apr 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in May 2025

8/10 Good

Eli

Liked: Staff & service
Stayed 2 nights in May 2025

4/10 Poor

Bounnong

Travelled with partner
Disliked: Property conditions & facilities
Property was kept cleaned but the rooms are so old & outdated. Safe lock wasn’t working. Wouldn’t recommend this place .
Stayed 3 nights in May 2025

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
After reading the reviews I had my doubts about this resort. I must say this place was great. They had plenty of places to eat, multiple pools to cool off and enough Imperial (beer) for everyone. Staff was humble and really nice. Staff spoke english and spanish so communication wasnt a problem. They also have an area to rent cars or excursions so you can visit other areas close to Puntarenas. I have no complaints about this place besides the wait time to check in other than that I would bring family here on my next visit. Pura vida!
Stayed 5 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable but not fantastic

We stayed at the resort for a couple of nights when we first arrived in Costa Rica, after 2 weeks of traveling around Mexico. It was nice to have a relaxing break but after 2 days we were bored. We were glad that we had a premium room, which meant access to a different pool, as the main pools were loud and crowded. Service was good, food was good.
Stayed 3 nights in Apr 2025

4/10 Poor

Aseneth

Business traveller
Disliked: Property conditions & facilities
Poor maintenance, old, bad food
Stayed 1 night in May 2025

6/10 Okay

Genesis

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The pool was very very dirty.
Stayed 1 night in May 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Ronald

Business traveller, Travelled with group
Disliked: Amenities
Rooms are very old, tired and not clean. Found 6 dead insects on the floor and 3 on the walls. Dinner is very basic and no protein
Stayed 1 night in May 2025

6/10 Okay

Robert

Disliked: Property conditions & facilities

Not the same

Ive stayed here multiple times over the years and sadly this place is going downhill. The service is still good but the rooms are showing their age. No hot water and AC cools but not cold. Bathroom drain not secured, mold in the bathrooms... The weekend gets opened to the locals who i love but be aware its like being on a packed cruise. Not enough seating around the pools, long lines for food and drinks. So avoid the weekend at ALL costs! Now the good stuff are the shows, staff and some of the better restaurants. Keep in mind thats VIP or limited for the rest. It wont let me add pictures to show the concerns.
Stayed 3 nights in May 2025

4/10 Poor

Geovanny

Travelled with family and small children
the room was derty with hair in the sink , The plugs did not work in the room ,restaurant service regular.
Stayed 2 nights in May 2025

8/10 Good

Mathew Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful. The pols were nice, and the food was pretty good. We would prefer no kids next time we book a trio to somewhere. that was our mistake. The kids weren't bad; we didn't consider the noise when booking our trip.
Stayed 7 nights in Apr 2025

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities

No bueno

I have been here many times but for some reason they're just letting the rooms fall apart. Then i changed to a king room the AC doesn't work well. Light doesn't work and the moisture had me slip and fall . After so many visits i doubt i will return and of course it won't allow me to share the photos
Stayed 4 nights in May 2025

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The grounds were beautifully taken care of. Downside, lots of locals partying on beach and day passes.
Stayed 6 nights in May 2025

2/10 Terrible

Jose

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Worst hotel I have ever staid in , gear are treated like you are there for free , at checking they won't check you in at the lobby they only check in people that but VIP rooms , regular rooms they send you to a dirty event center , and extreamly hot , second worst good ever , they only cater food to locals , rooms have no fridge and not even a bottle of water , got up at 6:45am and went to lobby for coffee and they said sorry we don't open till 7 , , food is discussing , they have a Puerto Rican trying to cook Mexican and has no clue , no American food at all ,
Stayed 3 nights in May 2025

2/10 Terrible

Nancy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to express my extreme disappointment with my recent experience at your resort. Upon arrival, the condition of the room assigned to me was completely unacceptable. The room was filthy the toilet still had toilet paper in it as if it had just been used, the bed was unmade, and the entire space appeared as though it had been neglected for some time. It was not only dirty, but there were also signs of a pest issue, making it feel more like an abandoned property than a functioning resort. To make matters worse, the staff I interacted with were exceptionally rude and unhelpful. Instead of offering solutions, I was met with indifference and a lack of concern for the state of my accommodations. Due to the resort’s failure to provide a habitable room or any support, I was forced to sleep in my mother’s room with my two children, which was highly inconvenient and stressful. This experience was far from the relaxing vacation we hoped for. I would have left immediately if I weren’t so far from home. I strongly urge your management to address the cleanliness and customer service issues urgently, as no guest should have to endure what we did. I request a formal response to this complaint and a refund or compensation for this distressing experience.
Stayed 3 nights in May 2025

10/10 Excellent

BULMARO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place we book again
Stayed 2 nights in Feb 2025

8/10 Good

lucrecia

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025