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Finch Bay Galapagos Hotel

Photo gallery for Finch Bay Galapagos Hotel

Exterior
Interior
Designer toiletries, hair dryer, bathrobes, slippers
Exterior
Deluxe Double or Twin Room | Living area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
The current price is AU$882
28 June - 29 June

Explore the area

View map
Barrio Punta Estrada, Puerto Ayora, Galapagos, 200350
  • Place, Playa de los Alemanes
    ‪1 min walk‬
  • Place, Academy Bay
    ‪6 min walk‬
  • Place, Las Grietas
    ‪6 min walk‬

Room options

View all photos for Standard Double Room

Premium bedding, pillow-top beds, in-room safe, desk

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • Partial ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Premium bedding, pillow-top beds, in-room safe, desk

Standard Twin Room

  • Garden view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Premium bedding, pillow-top beds, in-room safe, desk

Superior Double Room

  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Premium bedding, pillow-top beds, in-room safe, desk

Superior Twin Room

  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Twin Room

Premium bedding, pillow-top beds, in-room safe, desk

Premium Twin Room

  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

About the area

Puerto Ayora

A luxury stay in Puerto Ayora awaits you at Finch Bay Galapagos Hotel. Within steps you'll find Galápagos National Park and Playa de los Alemanes. Highlights at this beachfront hotel include 2 hot tubs, a full-service spa and a restaurant. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free full breakfast is offered between 6:30 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Near this 4.5-property class Puerto Ayora hotel, you'll find Tortuga Bay Beach.

What's nearby

  • Playa de los Alemanes - 1 min walk - 0.1 km
  • Academy Bay - 6 min walk - 0.3 km
  • Las Grietas - 6 min walk - 0.3 km

Getting around

  • Isla Baltra (GPS-Seymour) - 81 min drive

Restaurants

  • Santa Cruz Brewery
  • ‪Limón Café Bar - ‬9 min walk
  • Gelato Bar
  • ‪Isla Grill - ‬11 min walk
  • ‪The Rock - ‬8 min walk

About this property

Finch Bay Galapagos Hotel

Finch Bay Galapagos Hotel offers its guests a full-service spa, 2 hot tubs, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. Spa services, a library, and multilingual staff are also featured at the luxury Finch Bay Galapagos Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4.5-star Puerto Ayora hotel is smoke free.

  • 33 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 2005
  • Full breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Finch Bay Galapagos Hotel offers 33 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. This Puerto Ayora hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Finch Bay Spa. Services include massages. The spa is open daily.

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  • Breakfast included
  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • Boat tours
  • Books
  • Cooking classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Snorkelling
  • Video library

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach towels
  • Garden
  • In a national park
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • No lift

More

  • 2 floors
  • 3 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Finch Bay Galapagos Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 192.59 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 65 per person (one-way)
  • Airport shuttle fee per child: USD 65 (one-way), (up to 11 years old)
  • Rollaway bed fee: USD 192.59 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finch Bay
Finch Bay Eco
Finch Bay Galapagos Hotel Puerto Ayora
Finch Bay Eco Hotel Puerto Ayora
Finch Bay Eco Puerto Ayora
Finch Bay Hotel
Finch Hotel
Hotel Finch Bay
Finch Bay Eco Hotel Galapagos Islands/Puerto Ayora, Santa Cruz
Finch Bay Eco Hotel Galapagos Islands/Puerto Ayora Santa Cruz
Finch Bay Galapagos Puerto Ayora
Finch Bay Galapagos
Finch Bay Galapagos Hotel Islands/Puerto Ayora Santa Cruz
Finch Bay Galapagos
Finch Bay Galapagos Hotel Hotel
Finch Bay Galapagos Hotel Puerto Ayora
Finch Bay Galapagos Hotel Hotel Puerto Ayora

Frequently asked questions

What is the cancellation policy at Finch Bay Galapagos Hotel?

Finch Bay Galapagos Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Finch Bay Galapagos Hotel?

As of 13 June 2026, prices found for a 1-night stay for 2 adults at Finch Bay Galapagos Hotel on 28 June 2026 start from AU$882, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Finch Bay Galapagos Hotel?

Yep, Finch Bay Galapagos Hotel is on Playa de los Alemanes. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Is there a spa on site at Finch Bay Galapagos Hotel?

Yep, Finch Bay Spa is available for guests. You'll enjoy services like massages.

Does Finch Bay Galapagos Hotel have a pool?

Finch Bay Galapagos Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Finch Bay Galapagos Hotel a romantic place to stay?

Couples dining and a champagne service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Finch Bay Galapagos Hotel.

Is Finch Bay Galapagos Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as children's slippers in the guestrooms, it's no surprise that Finch Bay Galapagos Hotel is a hit with families.

Does Finch Bay Galapagos Hotel serve breakfast?

Yep, free full brekkie is served daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Finch Bay Galapagos Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Finch Bay Galapagos Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Finch Bay Galapagos Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Finch Bay Galapagos Hotel?

No, pets and service animals are not allowed.

Finch Bay Galapagos Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 73 out of 99 reviews
Rating 8 - Good. 18 out of 99 reviews
Rating 6 - Okay. 4 out of 99 reviews
Rating 4 - Poor. 3 out of 99 reviews
Rating 2 - Terrible. 1 out of 99 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities
Luxury resort Bestvrestaurant of the island
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kylea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What an amazing stay at this special place. From the private boat pickup, to the exceptionally large pool area shared with amazing birds daily, eco-lux practices, amazing fresh & innovative breakfast/restaurant/cocktails, lovely secluded spa, exceptionally well appointed rooms, and a team that truly looks after your every need - Finch Bay Hotel was just wonderful!!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Fleur

Liked: Cleanliness, staff & service, amenities
The staff couldn’t have done more for us the hotel was stunning. Five star throughout. It’s expensive but so worth it
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went there for my honeymoon, it was great!
Stayed 7 nights in Nov 2023
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, impeccably clean, very kind and enthusiastic staff. Delicious restaurant. 5 stars all around, we will definitely return!
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Toni Shae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! The chef and staff are above and beyond! Beautiful property, excellent customer service. Spa and excursions were top tier! I would stay here again if given the opportunity!
Stayed 3 nights in Jun 2023
Verified

6/10 Okay

Yoshihide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drain of toilet‥‥
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Pedram

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire team at Finch Bay was exceptional and set this hotel apart from others. From reception team finding solutions to your requests, changing rooms around to accommodate to the incredible dining staff serving great food and drinks with a story and genuine warmth. This is our families second trip to the Galapagos but first time staying on land - it was a lovely change and needed so the teens could still log on for school. Many thanks for a lovely week!
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service
I felt like Finch Bay was a very nice hotel for the Galapagos. However, I felt like they were slightly understaffed. We also mentioned it was our honeymoon and, unlike the other hotels we stayed at throughout our three week vacation, this hotel did nothing for us to honor this. Clean, quiet. Amazing spa with the best massage. The ducks kept pooping in the pool so we weren't using the pool, but the hot tubs at the spa were nice. Overall, good experience. However, I don't think was worth the high price we paid for a suite.
Stayed 3 nights in Jul 2022
Verified

4/10 Poor

BARI

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Significantly Overpriced for What You Get For the price point (CAD $890 per night for a standard room; CAD $6,231 for 7 nights), the value did not align with expectations of a luxury hotel. The experience and amenities felt more mid-range, and several features commonly found in far less expensive hotels were missing. Cons: Room was much smaller than expected with very simple furnishings. Standard rooms offer average views of trees and a small pond. In-room amenities were minimal: no fridge, TV, iron/steamer, or coffee/tea setup. A recurring stale/sewer-like odor appeared in the room and bathroom. The welcome drink was a lemonade, with no additional touches typical of higher-end properties. On arrival, despite paying USD $65 per person for the transfer, we had to carry our luggage on a long walk; this seemed to be a one-off, as departure luggage was handled properly. Mixed: Beach access is convenient but fully public, with no dedicated chairs or umbrellas. The fitness center must be reserved; equipment is good, but preferred times may be unavailable. Pros: The hotel manager, Ana, was very accommodating and arranged a mini-fridge upon request. Staff-to-guest ratio is high, and rooms/common areas are very clean. Bed was comfortable. Breakfast was very good and starts early. Snorkel gear is included, and a complimentary water taxi is available via WhatsApp. Accessibility: The 5–10 minute walk from the dock may be difficult for guests with limited mobility unless assistance is arr
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Almost certainly the best hotel in The Galápagos. Service was exceptional - relaxed and friendly but right on it and incredibly responsive and informative. Couldn’t have been more helpful on absolutely every front. The hotel itself is beautiful - somehow gets it just right - brilliant layout - everything is in exactly the right place if that makes sense! The Food is exceptional - credit to the chef - we tried all sorts and it was all beautifully prepared and tasted wonderful. And actually not even that expensive relative to other places on the islands. Beautiful beach right in front of the hotel. It is a public beach but to be honest that was quite nice as it gave it a bit of buzz. Private water taxi was excellent - you just whatsapped when you needed taking or collecting and it was always there within 5 minutes at most. All in all an absolutely superb hotel - we were there 6 nights and it was a great base to explore the whole island. The only suggestion I would make prospective guests is that there’s no need to book the more expensive suites. We were in one due to availability, but the standard rooms were half the price, perfectly well situated, and really nice too. So I’d just book one of them next time. Loved our stay at Finch Bay. Thanks to all 😃.
Stayed 6 nights in May 2023
Verified

10/10 Excellent

Ana Paula Cardoso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimos serviços
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in poche parole l'hotel piu' bello delle galapagos
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execelente
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing properly. Staff is super nice and attentive especially Cesar, Erika and Luis!
Stayed 4 nights in Mar 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

THE spot to stay in Galapagos

Service and hospitality are unparalleled.
Stayed 1 night in Dec 2021
Verified

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but over priced and rooms are very small!
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. The staff were so friendly and helpful with anything we needed. All of the little things they did for us were great. Noticed we were sunburnt? They brought us fresh allow off the plant. When we were leaving, we had a layover in Quito for the night and needed to present a COVID test to get back to the US. They contacted our layover hotel and scheduled the testing so we would have the results that same night and in time for our flight the next morning. The food was great. Quick access to town. The tour guide they gave us for excursions was very knowledgeable and friendly. Beach was a 1-2 minute from our room. Everything was perfect.
Stayed 9 nights in May 2021
Verified

10/10 Excellent

Jarod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very beautiful resort

The resort was beautiful and had very good service. It requires a boat ride to get to the downtown area, but it is easy to use.
Stayed 3 nights in Mar 2021
Verified

2/10 Terrible

Thuy Anh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel didn’t mention that we have to have a 4 days Covid test to the Galápagos Islands not the 10 days Covid test requirement to enter Ecuador. So we didn’t know about this, our Covid test was 6 days ago.
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

AshK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived everything about the hotel. Very unique and excellent service!
Stayed 6 nights in Oct 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Staff very friendly
Stayed 1 night in Sep 2019
Verified

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service
Bait and switch. We arrived after a live aboard yacht trip and did not have the ocean view room I booked on Expedia. Finch Bay was rude about it. I would have booked another hotel had I known. This was the end of a “make a wish trip”. They gave us a garden view room that was very small, much smaller than my room at home; nothing special here. No hot water, found that out when I was in the shower. My husband called and they turned it on. They do not replenish toilet paper, apparently, found that out with just s few sheets left on the roll. Got eaten alive by mosquitoes at dinner; no mention of preventing that from the wait staff. I do not have mosquitoes where I live. Food was very very overpriced. I dine out regularly in Santa Barbara, California and it doesn’t cost this much. I woke up the last morning asphyxiated by some chemical they sprayed outside my room that night. Also, the last night I woke up to a disgusting smell of nasty dirty feet where my face rested on the duvet, I almost threw up. Apparently they do not wash the insert. Communication was very poor among the front desk. For example, one instance they told us to leave our luggage out on the porch at 7 am upon departure after check out. We did and our luggage didn’t show up at the water taxi. We had to wait awhile an cut it very close for our flight. The breakfast was excellent. Otherwise I am very underwhelmed and extremely disappointed at the last leg of what was an amazing trip.
Stayed 3 nights in Aug 2019