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Ella Mount Heaven Hotel

Property class: 3

Photo gallery for Ella Mount Heaven Hotel

A balcony with wicker furniture, a table set for two, and potted plants.
A restaurant with tables and chairs, hanging lights, and a Coca-Cola refrigerator in the background.
A pool area with a view of the mountains, a wooden chair, and orange curtains.
A room with a large window offering a view of a hilly landscape. There are two chairs and a small table.
A spacious room with a large bed, a seating area with chairs, and a ceiling with a wooden beam structure.

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View map
15th Mile Post, Wellawaya Road, Ella, Uva Province, 90090
  • Place, Kital Ella Waterfall
    ‪3 min drive‬
  • Place, Ravana's Cave
    ‪4 min drive‬
  • Place, Nature Trail Ella
    ‪6 min drive‬

Room options

View all photos for Room

A hotel room with a large bed, a desk, a chair, and a wardrobe.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room, Mountain View

A wooden-paneled room with a bed, a small table, and a wall-mounted TV.

Deluxe Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Junior Room, Mountain View

A hotel room with a large pool, wooden furniture, and a bed with a headboard.

Junior Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Single Bed
  • Free Wi-Fi

About the area

Ella

At Ella Mount Heaven Hotel you'll be 2.3 km (1.4 mi) from Ravana Falls and 2.3 km (1.5 mi) from Ravana Falls. Highlights at this hotel include 2 restaurants, 3 indoor swimming pools and a full-service spa. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and kids' swimming pool. Business amenities include a meeting room and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 3-property class Ella hotel, you'll be 2.7 km (1.7 mi) from Kital Ella Waterfall and 3.2 km (2 mi) from Ravana's Cave.

What's nearby

  • Kital Ella Waterfall - 3 min drive - 2.6 km
  • Ravana Falls - 4 min drive - 3.3 km
  • Ravana's Cave - 4 min drive - 3.7 km
  • Nature Trail Ella - 6 min drive - 5.1 km
  • Kinellan Tea Factory - 7 min drive - 6.2 km

Getting around

  • Ella Railway Station - 12 min drive

Restaurants

  • ‪UFO - ‬4 min drive
  • ‪Barista - ‬3 min drive
  • ‪Dream Café - ‬4 min drive
  • ‪One Love - ‬4 min drive
  • ‪Ellement Hiking Bar - ‬4 min drive

About this property

Ella Mount Heaven Hotel

As a guest of Ella Mount Heaven Hotel, you'll find a full-service spa, 3 indoor swimming pools, a 24-hour fitness centre, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Ella Mount Heaven Hotel. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

This 3-star Ella hotel is smoke free.

  • 37 guestrooms or units
  • 2 dining venues
  • Manager's reception (free)
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
Ella Mount Heaven Hotel offers 37 accommodations with private pools and free newspapers. This individually furnished accommodation has separate sitting areas and includes desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, bidets and complimentary toiletries. This Ella hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

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  • Breakfast included
  • Parking included
  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 8 for adults and USD 5 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 indoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 3 indoor pools
  • Children's pool
  • Laundry facilities
  • Living room
  • Private pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV
  • Private pool

Food and drink

  • Electric kettle
  • Late-night room service

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:30 AM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per adult: USD 12
  • Christmas Day (25 December) Gala Dinner per child: USD 8 (from 8 to 14 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 8 for adults and from USD 5 for children
  • Airport shuttle fee: USD 8000 per vehicle (one-way)
  • Airport shuttle fee per child: USD 4000 (one-way), (from 4 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

Property is also known as

Mount Heaven Hotel
Ella Mount Heaven
Mount Heaven
Resort Ella Mount Heaven Hotel Ella
Ella Ella Mount Heaven Hotel Resort
Resort Ella Mount Heaven Hotel
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Aparthotel
Ella Mount Heaven Hotel Aparthotel Ella

Frequently asked questions

What is the cancellation policy at Ella Mount Heaven Hotel?

Ella Mount Heaven Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Ella Mount Heaven Hotel?

Yep, Ella Mount Heaven Hotel has free valet parking.

Is there a spa on site at Ella Mount Heaven Hotel?

Yep, there is an onsite spa at Ella Mount Heaven Hotel.

Does Ella Mount Heaven Hotel have a pool?

Ella Mount Heaven Hotel has 3 indoor swimming pools and a kids' pool.

What luxury perks are available at Ella Mount Heaven Hotel?

Ella Mount Heaven Hotel features 3 indoor pools, a full-service spa and 2 restaurants. All guestrooms come with private pools and late-night room service.

What makes Ella Mount Heaven Hotel a romantic place to stay?

A lounge bar and late-night room service, as well as private pools in the guestrooms, all help set the scene for a romantic weekend at Ella Mount Heaven Hotel.

Are there hot tubs in the rooms at Ella Mount Heaven Hotel?

No, but there are private pools in the guestrooms.

Does Ella Mount Heaven Hotel serve breakfast?

Yeah, buffet breakfast is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Ella Mount Heaven Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Ella Mount Heaven Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ella Mount Heaven Hotel?

Check-in begins at 11:30 AM. Check-out time is 11:00 AM.

Are pets allowed at Ella Mount Heaven Hotel?

No, pets are not allowed.

Ella Mount Heaven Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 1 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 3 out of 10 reviews
Rating 2 - Terrible. 2 out of 10 reviews

5.6/10

Cleanliness

8.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were beyond fantastic. Everyone was so helpful and caring.
Stayed 3 nights in Oct 2019
Verified review

4/10 Poor

Susan

Disliked: Room comfort
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
Stayed 2 nights in Jan 2024
Verified review

4/10 Poor

Chamila

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
Stayed 1 night in Feb 2024
Verified review

2/10 Terrible

Mohamad

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Very dirty. Terribly dirty. Very old. Pictures on Expedia don't match reality. Bugs everywhere. Toilet fixtures old and damaged. We couldn't even shower. Wifi terrible. I am trying to file a claim on this property for misleading and showing wrong information while booking.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Angela

Disliked: Cleanliness, communication

NEvER AGAIN

When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
Stayed 2 nights in Jan 2024
Verified review

2/10 Terrible

Rahamat

Disliked: Cleanliness, room comfort, communication

Worst hotel in this universe

The worst hotel in the entire universe..toilet smelling..gave used soap wrapped in tissue, no fridge, no vanity, broken shower head, to go to toilet, have to cross wet shower floor, flies sitting all over breakfast food, no tissue, no face towel, no hand towel, reception did not talk, did not provide any information, asked bell boy about dinner, he said buffe, but when went to restaurant, no buffe..only fried rice and pasture..had to abandon the restaurant and went for dinner in the town. Booked for 2 night but had to change the hotel after 1 night..cannot stay in this horrible hotel..will ask hotels.com to refund my money..This hotel is worth nothing.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning View! We loved staying here, it was pretty good. Staff very caring
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Angie Mui Gek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Mohamed azeer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019