4/10 Poor
Romeli
9 Jan 2024
Disliked: Property conditions & facilities
It was a last minute booking because I got to el nido before I expected to. It’s very close to the main strip, about a 5-7 minute walk. However, when I arrived at check in they told me to “come back later” because of a black out. I asked when I should come back and they said they didn’t know. I asked for a refund so I can find another hotel (I had been traveling since 6am and was ready to shower and wind down) and that’s when they decided to turn on the generator for electricity during the black out. Then they tried to put me in a room that I did not book. When I said something they put me in my original room but there was no toilet seat. I asked for a toilet seat and was told it would be fixed. they never fixed it and when I mentioned it to the person at the front desk she said they could come the next day, knowing full and well I was checking out the next day (she literally mentioned my leaving in the morning when I walked in after having dinner). Would literally never stay there again. Glad I only stayed a night.
Romeli
Stayed 1 night in Jan 2024