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The Grosvenor Arms

Property class: 4

Photo gallery for The Grosvenor Arms

A building with a sign for 'The Grosvenor Arms' and 'Restaurant Bar & Rooms'.
Premium Double or Twin Room
Bar (on property)
Breakfast, lunch and dinner served
A bar area with a coffee menu, various bottles, glasses, and seating including a chair and stools.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View map
The Commons, Shaftesbury, England, SP7 8JA
  • Place, Shaftesbury Arts Centre
    ‪1 min walk‬
  • Place, Gold Hill Museum
    ‪2 min walk‬
  • Place, Cranborne Chase and the West Wiltshire Downs
    ‪3 min drive‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪63 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Double or Twin Room

Premium Double or Twin Room

Premium Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Cranborne)

Suite (Cranborne) | Bathroom

Suite (Cranborne)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

About the area

Shaftesbury

The Grosvenor Arms puts you in the heart of Shaftesbury, within steps of Shaftesbury Arts Centre and Gold Hill Museum. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This pet-friendly hotel offers a terrace, tour/ticket assistance and wedding services. Additionally, you'll find Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Full breakfast is available on weekdays between 7:30 AM and 11 AM and on weekends between 7:30 AM and 10:30 AM. There's also the convenience of free parking nearby. .In proximity to this 4-property class Shaftesbury hotel you'll find Center Parcs Longleat Forest.

What's nearby

  • Shaftesbury Arts Centre - 1 min walk - 0.2 km
  • Gold Hill Museum - 2 min walk - 0.2 km
  • Shaftesbury Abbey Museum and Garden - 3 min walk - 0.3 km
  • Castle Hill Viewpoint - 5 min walk - 0.4 km
  • Cranborne Chase and the West Wiltshire Downs - 3 min drive - 3.1 km

Getting around

  • Gillingham Dorset Station - 9 min drive
  • Bristol International Airport (BRS) - 88 min drive

Restaurants

  • ‪The John Peel - ‬4 min walk
  • ‪The Kaffee - ‬8 min drive
  • ‪The Udder Farm Shop - ‬6 min drive
  • ‪The Crown - ‬13 min drive
  • ‪KFC - ‬10 min walk

About this property

The Grosvenor Arms

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are available in public spaces for a fee. A terrace, tour/ticket assistance, and coffee/tea in common area are also featured at The Grosvenor Arms. Self parking is free.

This 4-star Shaftesbury hotel is smoke free.

  • 16 guestrooms or units
  • 3 levels
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
The Grosvenor Arms offers 16 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Shaftesbury hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

  • Free 24-hour offsite parking within 100 metres
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 11 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • No housekeeping service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 3:00 PM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 15.00 per pet, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. 

Property is also known as

Grosvenor Arms
Grosvenor Arms Hotel
Grosvenor Arms Hotel Shaftesbury
Grosvenor Arms Shaftesbury
The Grosvenor Arms Shaftesbury, Dorset
The Grosvenor Arms Hotel
The Grosvenor Arms Shaftesbury
The Grosvenor Arms Hotel Shaftesbury

Frequently asked questions

What is the cancellation policy at The Grosvenor Arms?

The Grosvenor Arms offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Grosvenor Arms?

Yep, The Grosvenor Arms has a free self car park.

What makes The Grosvenor Arms a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at The Grosvenor Arms.

Does The Grosvenor Arms serve breakfast?

You bet, full breakfast is served on weekdays from 7:30 AM to 11 AM and weekends from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at The Grosvenor Arms?

No, The Grosvenor Arms does not offer an airport shuttle service.

Is there a bar or restaurant at The Grosvenor Arms?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Grosvenor Arms?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

The Grosvenor Arms Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 120 out of 187 reviews
Rating 8 - Good. 49 out of 187 reviews
Rating 6 - Okay. 12 out of 187 reviews
Rating 4 - Poor. 5 out of 187 reviews
Rating 2 - Terrible. 1 out of 187 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would love to go back to the Grosvenor Arms!

Loved this hotel, a perfect room that accommodated all our needs. ( my husband has mobility issues) .Excellent dinner in the restaurant and very nice breakfast choices. Staff could not be more helpful. I was concerned about parking but needn’t of worried, free overnight parking outside the hotel and nearby parking behind Morrisons during the day, easily paid for on my ‘just park’ app which reception helped with and refunded. Room as well as being of luxury proportions had Chrystal glasses, bottled water, tea, proper soap dispensers etc. Could not fault this visit. Worth every penny!
Stayed 2 nights in Jun 2022
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modernised hotel but still with old-world charm, set in the centre of Shaftesbury. Excellent friendly staff. Thoroughly enjoyable stay.
Stayed 1 night in May 2022
Verified review

10/10 Excellent

Agne

Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent 💚🌿
Stayed 1 night in Apr 2022
Verified review

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious public rooms. Our bedroom was also very large and comfortable, and our bathroom completely up to date with wonderful shower. Only one negative comment: despite it being mid winter, there was no fire in the woodburner in the bar. That was a great shame. But overall we had a very pleasant stay. Staff are very good.
Stayed 2 nights in Mar 2022
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and location! Walkable to everything in Shaftesbury! The employees were very friendly, attentive, and kind. The breakfast was superb!
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel and great food

Wonderful hotel and great value for money. Room was lovely and staff attentive. Food excellent! Would definitely visit again
Stayed 1 night in Feb 2022
Verified review

8/10 Good

CI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some great bits, some very odd bits.

I asked for a top floor room but was given one on the stairs. Although the room was very comfortable, the bed, bedding and pillows were great, I was woken both mornings at 6 am by ignoramuses stomping down the stairs. However, breakfast was superb and the bar very welcoming. On day two, someone had been in my room to open the window. They took the blanket off my bed and left it in a heap on the floor but did nothing else. Later on, at around 4pm, I was in the bathroom and a woman claiming to be house keeping just let herself into my room. Very odd. She said she knocked but I didn’t hear her but I could hear her moving about in the room which alerted me. Overall, not sure my room was worth the money. A shame as I am down there regularly from now on and would have used this hotel.
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A1 great stay.

Very comfortable, staff very friendly and helpful, great breakfast. Excellent all round.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Period property in good condition and nicely warm throughout in a cold week. Bar is reasonable but more random “boutique “ selection of booze rather than the regular stalwarts and tends to close early. Overall satisfactory and certainly the best in the area of the ones I’ve been in. The biggest issue is the lack of good restaurants in the local area
Stayed 5 nights in Nov 2021
Verified review

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a treat to stay there. Great linen comfy bed. Towels soft. Breakfast tiptop
Stayed 2 nights in Nov 2021
Verified review

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for anytime getaway

Staff very welcoming, lovely large room with very nice products. Restaurant food high quality and very tasty. Service with a smile, would recommend
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, every member of staff was helpful, knowledgeable, happy and attentive. We were so impressed with them. Our evening meal was fabulous. Too quality. They have an excellent chef, who elevated a dish of heritage carrots into something amazing. Shaftesbury is so pretty, like stepping back in time. We will return!
Stayed 1 night in Oct 2021
Verified review

6/10 Okay

Parul

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grosvenor Arms is a beautiful building.
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Well maintained period property with some original and some pseudo features. It was warm and comfortable
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Mrs Sharon E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Lovely night’s stop over on way to London. Excellent facilities and friendly staff. Our room was huge, comfortable bed and spotlessly clean. Breakfast was freshly cooked to order.
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, great central location, beautiful room.
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wedding anniversary stay

Great stay at the Grosvenor Arms in Shaftesbury. Big room with a very comfy bed and a good size bathroom. Service was excellent and all our needs/requests were catered for. Will definitely visit again.
Stayed 2 nights in Aug 2021
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wifes surprise birthday trip

Superior room was excellent. Staff all very friendly. Good selection of food. We throughly enjoyed our stay.
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
All the staff were super friendly and helpful. The room was perfect with a comfortable double bed and the bathroom was immaculate with an amazing power shower.
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building with loads of character. Staff couldn’t have been more friendly and helpful. The food served in the restaurant is of an exceptional standard.
Stayed 2 nights in May 2021
Verified review

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to Stay

Great hotel, staff were very friendly and the food was amazing - definitely a great place to stay
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were superb and managed COVID very well. I felt very safe and protected
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

MALCOLM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Grosvenor Arms

A welcoming and comfortable hotel with large rooms and generous reception areas. It is in the centre of the town and very convenient for the local sights. Breakfast and dinner were very good.
Stayed 4 nights in Sep 2020