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Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

2.5 star property

Photo gallery for Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Exterior
Free daily continental breakfast
Exterior
Indoor pool
Standard Room, 1 King Bed, Jetted Tub

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$221
includes taxes & fees
14 June - 15 June

Explore the area

View map
1290 Arsenal St, Watertown, NY, 13601
  • Place, Salmon Run Mall
    ‪18 min walk‬
  • Place, Jefferson Community College
    ‪2 min drive‬
  • Place, Regal Salmon Run
    ‪3 min drive‬
  • Airport, Watertown, NY (ART-Watertown Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(79 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(51 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed

9.4 out of 10
Exceptional
(17 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

8.8 out of 10
Excellent
(12 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Communications)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible (Communications)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

About the area

Watertown

At Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG you'll be 1.7 km (1.1 mi) from Salmon Run Mall and 1.8 km (1.1 mi) from Regal Salmon Run. Highlights at this hotel include a restaurant, an indoor swimming pool and free continental breakfast. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Additionally, you'll find laundry facilities, a terrace and express check-out. Each morning free breakfast is served. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this Watertown hotel include Lake Ontario and Fort Drum.

What's nearby

  • Salmon Run Mall - 18 min walk - 1.5 km
  • Jefferson Community College - 2 min drive - 2.6 km
  • Regal Salmon Run - 3 min drive - 2.6 km
  • Kostyk Field - 3 min drive - 3.3 km
  • Fort Drum - 15 min drive - 22.3 km

Getting around

  • Watertown, NY (ART-Watertown Intl.) - 10 min drive

Restaurants

  • ‪McDonald's - ‬17 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Red Robin - ‬15 min walk
  • ‪Salmon Run Mall Food Court - ‬4 min drive

About this property

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

There's a restaurant on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. An indoor pool, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG. Free self parking is available.

This Watertown hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • Continental breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • No smoking on site
  • Dining venue
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG offers 115 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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4.2 out of 5, Very good, 1,028 reviews
The price is AU$168
includes taxes & fees
21 June - 22 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Hotel Suites Watertown Thousand Island
Holiday Inn Express Hotel Island
Holiday Inn Express Island
Express Watertown Thousand
Holiday Inn Express Hotel Suites Watertown Thousand Island

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG?

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG?

As of 1 June 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG on 14 June 2026 start from AU$221, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG?

Yep, Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG has a free self car park.

Does Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG have a pool?

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG has an indoor pool.

Is Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG is a hit with families.

Does Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG serve breakfast?

You bet, our visitors highly rate the free continental brekkie here! Offered daily from 6:30 AM to 9:30 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG?

No, Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG?

Yep, you can grab a meal at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG's onsite restaurant.

What time are check-in & check-out at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG?

No, pets are not allowed.

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 1002 reviews
Rating 8 - Good. 215 out of 1002 reviews
Rating 6 - Okay. 51 out of 1002 reviews
Rating 4 - Poor. 14 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Denis

Stayed 1 night in Feb 2026

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very friendly
Stayed 2 nights in Feb 2026

2/10 Terrible

Jovanne

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
I booked a room advertised as two queen beds, but the beds provided were full/double size, not queen. This was a major issue as we were three adults, and the room did not match what was paid for. I raised this concern multiple times while still at the hotel. Unfortunately, the staff was dismissive and unhelpful. One front desk staff member (red-haired) was particularly rude, showed no empathy, and repeatedly insisted the beds were queen without verifying or offering any solution. I was told the manager would contact me, which never happened. When I followed up again at the front desk, my concern was brushed off. The issue was not only the room being not as described, but also the poor customer service and lack of follow-up. Very disappointing experience.
Stayed 1 night in Feb 2026

10/10 Excellent

Anghel

Travelled with group
Liked: Cleanliness, staff & service, amenities
Amazing and clean room great food
Stayed 3 nights in Feb 2026

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities
Very clean, nice room
Stayed 2 nights in Feb 2026

8/10 Good

Carol ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was super friendly , breakfast was plenty and very good and although the room was a bit dated, it had everything we needed and was a good size
Stayed 1 night in Feb 2026

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2026

10/10 Excellent

Gail

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff courteous, price reasonable
Stayed 3 nights in Feb 2026

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent all around, great location, easy to get to.
Stayed 3 nights in Jan 2026

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2026

10/10 Excellent

jason

Stayed 2 nights in Jan 2026

10/10 Excellent

Dreama

Stayed 1 night in Jan 2026

10/10 Excellent

Lawrence

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Starting with the staff this hotel is FANTASTIC! The rooms are clean as was every other part of the hotel. The hot breakfast was amazing and also clean!! Fresh ground coffee every cup was the last straw... we NEEDED to leave this review!! We will definetly stay here again and would recommend!! A++++++!
Stayed 1 night in Jan 2026

10/10 Excellent

Andree

Liked: Cleanliness, staff & service, amenities
One night stop ! Clean and excellent situation
Stayed 1 night in Jan 2026

10/10 Excellent

Mark, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
I would gladly stay here again!
Stayed 2 nights in Jan 2026

10/10 Excellent

RICARDO

Business traveller
Liked: Cleanliness, staff & service, amenities
Great service
Stayed 3 nights in Jan 2026

10/10 Excellent

jahaad

Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Kara

Stayed 1 night in Dec 2025

8/10 Good

Kaushik Reddy

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Jan 2026

10/10 Excellent

Brandy

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very kind
Stayed 1 night in Jan 2026

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities
Room was clean although seemed dated and was very dark even with all lights on. We had a king suite and it was very small. Had a bit of a wait at check in even though I was the only one there, the worker was just busy doing something else. The hotel is at a great location.
Stayed 1 night in Jan 2026

6/10 Okay

Stefanie

Travelled with family
Liked: Cleanliness
Our first night the guest next to ours were very loud and were banging on the wall and the window causing us to be awake until almost 2am. We have a child so we were nervous to report. Aswell their pool was out of order for our entire stay, we were able to us the Hilton pool but walking over in the winter was not enjoyable. Staff were very welcoming and nice and breakfast was very good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kelly

Stayed 1 night in Sep 2025