10/10 Excellent
Clare
Business traveller
8 Apr 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
I spent one night at the Hilton and chose that Hilton because it was close to the cruise port where I was joining a ship the next day.
The hotel arranged a driver to collect me from the airport who was exceptional. My luggage was lost and the flight was late and he waited for me and was absolutely charming. The staff at check in were so polite, kind and personable. There wasn’t a single member of staff who did not greet me every time I saw them.
The hotel is spotless. I was told by one member of staff it was an old hotel but my room was beautiful and big. I recently stayed in a 4 star hotel in london which was a third of the size and four times the price.
As I had no luggage I was pleased to see the Crabtree and Evelyn products.
I asked the advice of where to go shopping and the front desk sorted an uber for me. I had a lovely meal in the evening and the breakfast was good with lots of variety.
To be honest I travel all the time and it was great to feel completely safe as a solo traveller and to be in a really spotless environment. Sadly as I had no luggage I couldn’t use the gym or pool.
The other Hilton is near the amazing Mall I visited but I wanted to be near the cruise terminal and could literally see my ship from my window.
The staff make the hotel and are a credit to the Hilton brand.
Clare
Stayed 1 night in Apr 2025