8/10 Good
Cathy
Travelled with family
7 June 2025
Liked: Cleanliness, amenities, property conditions & facilities
My mum is 87 and disabled and the check in staff, James especially, and Ian who was identified as the person who would assist us in an emergency were very patient, kind and helpful. The accessible en suite bathroom was excellent and food in the bar was good too. Good graduated steps into the pool and jacuzzis at the spa too. A few things that would improve the hotel would be automatic entrance and exit doors as they were too heavy for my mum to open and didn't stay open for her and her walker to go through so she needed accompanying everywhere. Also, some blankets in the room would be helpful n case needed - although when we called reception to ask for one for my mum who wasn't warm enough in bed, an extra duvet was brought to our room within minutes. Some of the doors/window frames at the back of the hotel near the terrace overlooking the lovely lake need repainting as they look a little tired. Some paper room service menus, coffee bags instead of instant coffee in the room, instructions on the lockers (we had to ask spa users) and a water dispenser with cups in the spa would be lovely. Only minor things though and didn't spoil a lovely stay.
Cathy
Stayed 1 night in Jun 2025
