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Waldorf Astoria Dubai Palm Jumeirah

5.0 star property
Luxury hotel on the beach, with 3 outdoor swimming pools

Choose dates to view prices

Photo gallery for Waldorf Astoria Dubai Palm Jumeirah

KING DELUXE ROOM WITH PARTIAL SEA VIEW | View from room
View from room
Exterior
42-inch LED TV with cable channels, TV, DVD player
5 restaurants, breakfast, lunch, dinner served; Italian cuisine
Reviews
9.4

Exceptional

Popular amenities

  • Spa
  • Pool
  • On private beach
  • Breakfast available
  • Restaurant
  • BarBarBar

Explore the area

Map
Crescent Road, The Palm Jumeirah, Dubai, 24988
  • Popular LocationWild Wadi Water Park21 min drive
  • Popular LocationBurj Al Arab21 min drive
  • Popular LocationSouk Madinat Jumeirah22 min drive
  • AirportDubai (DXB-Dubai Intl.)44 min drive

Room options

View all photos for Palm Sea View King Deluxe Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Palm Sea View King Deluxe Room

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 55 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for KING ACCESSIBLE SUPERIOR ROOM

KING ACCESSIBLE SUPERIOR ROOM

KING ACCESSIBLE SUPERIOR ROOM

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Waldorf Astoria Suite with Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Grand Waldorf Astoria Suite with Sea View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 160 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Palm Sea View Two Queen Deluxe Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Palm Sea View Two Queen Deluxe Room

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 55 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club King Room with Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Club King Room with Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Two Queen Room with Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Club Two Queen Room with Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for KING SUPERIOR ROOM

KING SUPERIOR ROOM | View from room

KING SUPERIOR ROOM

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Suite with Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe King Suite with Sea View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 100 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club King Suite with Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Club King Suite with Sea View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 100 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Skyline Sea View King Deluxe Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Skyline Sea View King Deluxe Room

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for CHAIRMAN SUITE

CHAIRMAN SUITE

CHAIRMAN SUITE

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 390 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for ROYAL SUITE

ROYAL SUITE | Living area

ROYAL SUITE

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 1567 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Skyline Sea View Two Queen Deluxe Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Skyline Sea View Two Queen Deluxe Room

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Atlantis, The Palm
On private beach
Pool
Spa
Kids pool
4.7 out of 5, Exceptional, (1033)
The price is AU$762
for 1 night
includes taxes & fees
27 May - 28 May
Atlantis, The Palm

About the area

Dubai

A luxury stay in Dubai awaits you at Waldorf Astoria Dubai Palm Jumeirah. You'll be steps from Palm Islands and 3.9 km (2.4 mi) from Aquaventure. Highlights at this beachfront hotel include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Social by Heinz Beck, serves Italian cuisine and is open for dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site water park and marina. 14811 square feet (1376 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning full breakfast is available. There's also free valet parking, along with the convenience of a free area shuttle. .Attractions within a 30-minute drive of this 5-property class Palm Jumeirah hotel include Dubai Marina Mall and Marina Beach.

What's nearby

  • Aquaventure - 8 min drive
  • Marina Beach - 21 min drive
  • Wild Wadi Water Park - 21 min drive
  • Burj Al Arab - 21 min drive
  • Souk Madinat Jumeirah - 22 min drive

Getting around

  • Atlantis Aquaventure Waterpark Station - 7 min drive
  • Dubai (DXB-Dubai Intl.) - 44 min drive

Restaurants

  • Nobu By The Beach - 6 min drive
  • Revo Café - 11 min walk
  • Cha House - 5 min drive
  • Luchador - 16 min walk
  • Peacock Alley - 6 min walk

About this property

Waldorf Astoria Dubai Palm Jumeirah

Luxury hotel on the beach, with 3 outdoor swimming pools
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Waldorf Astoria Dubai Palm Jumeirah, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco hotel also offers a water park (surcharge), a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 5-star Dubai hotel is smoke free.

  • 1 building
  • 319 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 2 bars or lounges
  • 14811 sq ft of conference space
  • 1376 sq. m of conference space
  • Built in 2013
  • Kid's club (free)
  • Childcare (free)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Waldorf Astoria Dubai Palm Jumeirah offers 319 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, designer toiletries and bidets.

This Dubai hotel provides complimentary wired Internet access. Business-friendly amenities include desks, laptop-compatible safes and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 12 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Serbian, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (AED 100 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi; wired internet (AED 100 per day)

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available for a fee: AED 170 for adults and AED 85 for children
  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • LAO
  • Mezzerie
  • Palm Avenue
  • Peacock Alley
  • Social by Heinz Beck

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Water park
  • Water skiing
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • DVD player
  • Free area shuttle
  • Free babysitting
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (14,811 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Marina
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Building
  • Built in 2013
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian-cotton sheets
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 42-inch LED TV with cable channels
  • DVD player
  • MP3 dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AED 170 for adults and from AED 85 for children
  • Fee for in-room wireless Internet: AED 100 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AED 100 per day (rates may vary)
  • Airport shuttle fee: AED 395 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Waldorf Astoria Dubai Palm Jumeirah
Waldorf Astoria Hotel Dubai Palm Jumeirah
Waldorf Astoria Dubai Palm Jumeirah Hotel
Hotel Waldorf Astoria Dubai Palm Jumeirah Dubai
Dubai Waldorf Astoria Dubai Palm Jumeirah Hotel
Hotel Waldorf Astoria Dubai Palm Jumeirah
Waldorf Astoria Dubai Palm Jumeirah Dubai
Waldorf Astoria Hotel
Waldorf Astoria
Waldorf Astoria Dubai Palm Jumeirah Hotel
Waldorf Astoria Dubai Palm Jumeirah Dubai
Waldorf Astoria Dubai Palm Jumeirah Hotel Dubai

Frequently asked questions

What is the cancellation policy at Waldorf Astoria Dubai Palm Jumeirah?

Waldorf Astoria Dubai Palm Jumeirah offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Waldorf Astoria Dubai Palm Jumeirah?

As of 13 May 2024, prices found for a 1-night stay for 2 adults at Waldorf Astoria Dubai Palm Jumeirah on 1 June 2024 start from AU$388.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Waldorf Astoria Dubai Palm Jumeirah?

Yep, Waldorf Astoria Dubai Palm Jumeirah has a free self car park and free valet parking.

Are there any beaches close to Waldorf Astoria Dubai Palm Jumeirah?

The closest beach to Waldorf Astoria Dubai Palm Jumeirah is Marina Beach (5.4 km).

Is there a spa on site at Waldorf Astoria Dubai Palm Jumeirah?

Yep, there is an onsite spa at Waldorf Astoria Dubai Palm Jumeirah. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Waldorf Astoria Dubai Palm Jumeirah have a pool?

Waldorf Astoria Dubai Palm Jumeirah has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Waldorf Astoria Dubai Palm Jumeirah?

Waldorf Astoria Dubai Palm Jumeirah features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Waldorf Astoria Dubai Palm Jumeirah a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Waldorf Astoria Dubai Palm Jumeirah.

Is Waldorf Astoria Dubai Palm Jumeirah family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Waldorf Astoria Dubai Palm Jumeirah is a hit with families.

Are there hot tubs in the rooms at Waldorf Astoria Dubai Palm Jumeirah?

No, but there are deep-soaking baths in the guestrooms.

Does Waldorf Astoria Dubai Palm Jumeirah serve breakfast?

You bet, full breakfast is offered daily.

Is there a free airport shuttle available at Waldorf Astoria Dubai Palm Jumeirah?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Waldorf Astoria Dubai Palm Jumeirah?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Waldorf Astoria Dubai Palm Jumeirah?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Waldorf Astoria Dubai Palm Jumeirah?

No, only service animals are allowed.

Waldorf Astoria Dubai Palm Jumeirah Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 787 out of 1002 reviews" "
Rating 8 - Good. 146 out of 1002 reviews" "
Rating 6 - Okay. 38 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

waddah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facade, nice beach and swimming pool
Stayed 4 nights in Feb 2024

10/10 Excellent

Muhammad Nizam

Liked: Staff & service, amenities, property conditions & facilities
Everything is fine. Affordable and valuable.
Stayed 1 night in Jan 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition and facilities are very good, but the staff are what makes the hotel excellent. Wherever you went in the hotel, the staff were courteous and friendly. Everyone went out of their way to help you, with a happy smile. In particular, housekeeping, pool staff, and the team in the Pearl Club made it a particularly memorable stay.
Stayed 5 nights in Jan 2024

10/10 Excellent

Ghiath

Stayed 2 nights in Dec 2023

10/10 Excellent

Anand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ambience and property. Very kids friendly too!
Stayed 2 nights in Dec 2023

10/10 Excellent

RAFAEL, ATLANTA

Stayed 1 night in Dec 2023

2/10 Terrible

Alexandre

Travelled with family
Disliked: Staff & service
When we first got there, the property was closed due to a Government event, which happens and is understandable. I was, however, not given a heads up and no clear indication of what to do. I ended up having to park my car in the street and told to give the keys to a hotel employee. After telling them I needed somewhere to change as I had an important work meeting, I was taken to a near by hotel where I had to change in the lobby restroom (with no changing rooms or showers available). It was not the best experience to have to change in front of other guests and open my bag in the bathroom floor next to the sink as it was the only place were the bag fitted. I was then instructed to leave my bag and given a bag tag. After my meeting, I went back to the hotel to check in expecting some sort of apology for what transpired. I didn’t recieve an apology and there was no initial mention of the events that took place. After I asked to speak to a manager, a very unapologetic woman came and very sarcastically suggested I should try not booking from third party booking sites. She then proceeded to state it wasn’t the hotel’s fault and said she could offer free breakfast, again highlighting that I booked through a third party site and suggested this was why I had to endure such stressful events. I aske requested the reservation was cancelled and the money refunded to my account, being disappointed, it is a 5 star hotel. I recieved no clear confirmation and am still waiting for the refund.
Stayed 1 night in Dec 2023

10/10 Excellent

Lyndsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location, friendly staff
Stayed 6 nights in Nov 2023

10/10 Excellent

Ekaterina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 5 nights in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely first class Service. Staff were fabulous
Stayed 3 nights in Nov 2023