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W Dubai - The Palm

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for W Dubai - The Palm

4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Aerial view
Property amenity
Property amenity
On the beach, white sand, beach cabanas, sun-loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
The current price is AU$371
includes taxes & fees
2 June - 3 June

Explore the area

Map
West Crescent, Palm Jumeirah, Dubai, Dubai, 213138
  • Aquaventure
    ā€Ŗ7 min driveā€¬
  • The Walk
    ā€Ŗ16 min driveā€¬
  • Marina Beach
    ā€Ŗ21 min driveā€¬
  • Dubai (DXB-Dubai Intl.)
    ā€Ŗ39 min driveā€¬

Room options

View all photos for Wow Suite, Room, 1 Bedroom, Non Smoking

55-inch LCD TV with satellite channels, TV, iPod dock

Wow Suite, Room, 1 Bedroom, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Frette Italian bed sheets
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Wow Suite, Suite, 1 Bedroom, Non Smoking, Terrace

55-inch LCD TV with satellite channels, TV, iPod dock

Wow Suite, Suite, 1 Bedroom, Non Smoking, Terrace

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Spectacular Terrace Room, Guest room, Skyline view, Terrace

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Spectacular Terrace Room, Guest room, Skyline view, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Frette Italian bed sheets
Premium bedding
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, Room, 2 Double Beds, Non Smoking, Garden View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Wonderful Room, Room, 2 Double Beds, Non Smoking, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Frette Italian bed sheets
Premium bedding
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Fabulous Room, Room, 2 Double Beds, Non Smoking, Ocean View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Fabulous Room, Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Frette Italian bed sheets
Premium bedding
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Spectacular Room, Guest room, Palm Jumeirah view, Balcony

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Spectacular Room, Guest room, Palm Jumeirah view, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Frette Italian bed sheets
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Spectacular Room, Room, 2 Double Beds, Non Smoking

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Spectacular Room, Room, 2 Double Beds, Non Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Frette Italian bed sheets
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Mega, 2 Bedroom Family Suite, Palm Jumeirah view, Terrace

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Mega, 2 Bedroom Family Suite, Palm Jumeirah view, Terrace

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Frette Italian bed sheets
  • 150 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for W Suite, 1 Bedroom Suite, Partial ocean view, Terrace

Frette Italian sheets, premium bedding, pillow-top beds, minibar

W Suite, 1 Bedroom Suite, Partial ocean view, Terrace

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Frette Italian bed sheets
  • 99 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Cool Corner Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

Cool Corner Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

Cool Corner Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 175 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Fabulous Room, Room, 1 King Bed, Non Smoking, Ocean View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Fabulous Room, Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Frette Italian bed sheets
Premium bedding
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Wonderful Room, Room, 1 King Bed, Non Smoking, Garden View

Wonderful Room, Room, 1 King Bed, Non Smoking, Garden View

Wonderful Room, Room, 1 King Bed, Non Smoking, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Frette Italian bed sheets
Premium bedding
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Connecting Family room, Palm Jumeirah view, Balcony

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Family Room, Connecting Family room, Palm Jumeirah view, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Frette Italian bed sheets
Premium bedding
  • 100 sq m
  • City view
  • Sleeps 6
  • 1 Double Bed

View all photos for Fantastic Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

Fantastic Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

Fantastic Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 167 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Marvelous Suite, Suite, 1 Bedroom, Non Smoking, Terrace

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Marvelous Suite, Suite, 1 Bedroom, Non Smoking, Terrace

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 184 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Marvelous Jacuzzi Suite, 1 Bedroom Suite, Skyline view, Terrace, Whirlpool

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Marvelous Jacuzzi Suite, 1 Bedroom Suite, Skyline view, Terrace, Whirlpool

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 5
  • 1 King Bed

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About the area

Dubai

A luxury stay in Dubai awaits you at W Dubai - The Palm. You'll be 3.6 km (2.3 mi) from Aquaventure and 12.3 km (7.6 mi) from Dubai Marina Mall. Highlights at this beachfront hotel include 4 restaurants, 2 outdoor swimming pools and an indoor swimming pool. .The restaurant, Akira Back, serves Japanese cuisine and is open for dinner. SoBe is the hotel's own rooftop bar, serving drinks along with dinner. Spend the day at the beach where you'll find cabanas, and enjoy the on-site 24-hour gym and sauna. Added amenities include a children's swimming pool and a 24-hour business centre. Continental breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 5-property class Palm Jumeirah hotel include The Walk and Wild Wadi Water Park.

What's nearby

  • Aquaventure - 7 min drive - 3.5 km
  • Dubai Marina Mall - 14 min drive - 12.3 km
  • The Walk - 16 min drive - 12.9 km
  • Ibn Battuta Mall - 19 min drive - 17.3 km
  • Marina Beach - 21 min drive - 12.8 km

Getting around

  • Atlantis Aquaventure Waterpark Station - 7 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 40 min drive

Restaurants

  • ā€ŖAl Safadi - ā€¬9 min drive
  • ā€ŖTh8 Palm Dubai Beach Resort - ā€¬3 min drive
  • ā€ŖTh8 Palm beach bar - ā€¬19 min walk
  • ā€ŖW Lounge - ā€¬1 min walk
  • ā€ŖAkira Back - ā€¬1 min walk

About this property

W Dubai - The Palm

Luxury hotel on the beach, with 2 outdoor pools
Enjoy the cabanas (surcharge) and sunloungers for a relaxing day at the beach. Bring your whole family to W Dubai - The Palm for summer fun including 2 outdoor swimming pools, a children's pool and volleyball.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. This luxury hotel also offers a 24-hour fitness centre, a sauna and a garden. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 350 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 2 bars or lounges
  • 13073 sq ft of conference space
  • 1215 sq. m of conference space
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
W Dubai - The Palm offers 350 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, German, Russian, Spanish

Similar properties

Front of property - evening/night

Jumeirah Zabeel Saray Dubai

  • On private beach
  • Pool
  • Spa
  • Kids pool
4.7 out of 5, Exceptional, 1,007 reviews
The price is AU$371
includes taxes & fees
4 June - 5 June
Jumeirah Zabeel Saray Dubai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: AED 160 per person
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar

Restaurants on site

  • Akira Back
  • LIV
  • SoBe
  • WET Deck

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Indoor pool
  • Racquetball/squash
  • Sauna

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13,073 square feet of conference space
  • 24-hour business centre
  • 6 meeting rooms
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • 2 private bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 10 April 2025 to 31 August 2025 (completion date subject to change). The following areas are affected:
  • Sauna
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: AED 350.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 250.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately AED 160 per person
  • Pet fee: AED 350.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: AED 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses solar energy. For guests' safety, the property includes a deadbolt lock in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 10:00 AM to 8:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

W Dubai Palm Hotel
Palm Hotel
W Dubai Palm
W Dubai - The Palm Hotel
W Dubai - The Palm Dubai
W Dubai - The Palm Hotel Dubai

Frequently asked questions

What is the cancellation policy at W Dubai - The Palm?

W Dubai - The Palm offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Dubai - The Palm?

As of 4 May 2025, prices found for a 1-night stay for 2 adults at W Dubai - The Palm on 2 June 2025 start from AU$362.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Dubai - The Palm?

Yep, W Dubai - The Palm has a free self car park and free valet parking.

Are there any beaches close to W Dubai - The Palm?

The closest beach to W Dubai - The Palm is Marina Beach (3.4 km).

Does W Dubai - The Palm have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 10:00 AM to 8:00 PM.

What luxury perks are available at W Dubai - The Palm?

W Dubai - The Palm features 2 outdoor pools, an indoor pool and a sauna. All guestrooms come with Frette Italian sheets, pillowtop beds and 24-hour room service.

What makes W Dubai - The Palm a romantic place to stay?

Ocean-view dining and beach cabanas, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at W Dubai - The Palm.

Is W Dubai - The Palm family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that W Dubai - The Palm is a hit with families.

Does W Dubai - The Palm serve breakfast?

Sure does, continental breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at W Dubai - The Palm?

No, W Dubai - The Palm does not offer an airport shuttle service.

Is there a bar or restaurant at W Dubai - The Palm?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at W Dubai - The Palm?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at W Dubai - The Palm?

Cats and dogs are welcome at W Dubai - The Palm, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

W Dubai - The Palm Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 437 out of 593 reviews
Rating 8 - Good. 85 out of 593 reviews
Rating 6 - Okay. 38 out of 593 reviews
Rating 4 - Poor. 18 out of 593 reviews
Rating 2 - Terrible. 15 out of 593 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luke

Stayed 6 nights in Jan 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

8/10 Good

Bruno, Sarasota

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 2 nights in Jan 2025

4/10 Poor

Dawn, Greater MANCHESTER

Stayed 4 nights in Dec 2024

10/10 Excellent

sharon mary

Stayed 7 nights in Dec 2024

10/10 Excellent

cem, istanbul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very suitable for families with children
Stayed 5 nights in Jan 2025

10/10 Excellent

camelia

Great hotel
Stayed 5 nights in Jan 2025

10/10 Excellent

Eron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent regarding the hotel its just in a secluded area, you have to take a taxi or have a car to get to restaurants or the boardwalk area.
Stayed 3 nights in Jan 2025

10/10 Excellent

isaac

Liked: Amenities
Stayed 1 night in Jan 2025

10/10 Excellent

ANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for solo travellers

The staff throughout were delightful and very receptive to any needs. There was nothing that irritated me about the room, everything I needed was there. As a solo traveller, I wouldn't have said no to more English speaking channels (one doesn't always want to be out alone at night) but what there was, was fine, good choice of news and movies in English. I was unforntunate enough to catch a bug when I was in Dubai and so had to be room bound for a bit. The hotel noticed I had Do not Disturb on my door for a while and were kind enough to phone the room and ask if I was ok. I found that rather impressive. So thanks to housekeeping and Daiana for being thoughtful.It is a hotel I would return to. Great orange juice btw.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kuldeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2025

6/10 Okay

yekaterina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Outdated, not a 5 star resort

Hotel is outdated. Rooms are outdated. Rooms are also too dark even with the lights on. Curtains ripped. Stains on pillows, stains on patio couches. Unable to accommodate with Nut allergy. Random excuses. Limited food options. Buffet breakfast or Bar Al a cart. Bar breakfast was excellent, but wish there was a restaurant with outside seating for breakfast. Drinks at a pool/wet deck were also diluted and weak. Staff was nice, welcoming, friendly. No complaints about staff.
Stayed 10 nights in Dec 2024

6/10 Okay

Anmol

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Inattentive poolside staff and very noisy poolside
Stayed 3 nights in Dec 2024

10/10 Excellent

Emery E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Nov 2024

10/10 Excellent

Jonni

Stayed 10 nights in Oct 2024

2/10 Terrible

Dave

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely dreadful after service - I cannot contact the hotel at all to get a copy bill - the IT systems were down when we checked out!!
Stayed 5 nights in Nov 2024

10/10 Excellent

astrid, Farmers Branch

Stayed 1 night in Nov 2024

2/10 Terrible

Shalin

Stayed 2 nights in Nov 2024

8/10 Good

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool Location but far from the city - keep that in mind.
Stayed 5 nights in Nov 2024

4/10 Poor

Andrew, naples

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
From the get go the room at a nearly $1K US a night had so many many things not working properly it was awful. It was a challenge to find correct lighting. Auto curtains did not work. The air conditioning did not get it cool enough and the smell of the room was awful. We should have moved the next day !!! Whatā€™s worse is we had attended a Halloween event and upon return had a major issue !!! A cab returned us to the hotel and requested 4 times the amount it had cost to get to the event. SCAM/FRAUD The hotel only caused more problems now ever the front desk tried to help w/overall extremely poor attempt to correct or compensate. This could have easily been avoided had the security/front door been a lil brighter. He actually pushed me to pay the rate almost as if he was in on the scam !!!! This issue is NOT RESOLVED w/the W trying to dismiss the actions even after review of camera trying to pass the blame !!! My ancillary time for this issue is now into the hrs and they feel a small compensation of incidentals will suffice. THEY R WRONG !!
Stayed 3 nights in Oct 2024

10/10 Excellent

Tareq

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, love the swanky vibe.
Stayed 3 nights in Nov 2024

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
Expected a seamless check in since they emailed us multiple times requesting our flight information and arrival times. Booked a marvelous suite room and confirmed a 2pm arrival. Arrived at check in at 2:15 they told us the previous guest checked out at noon and they needed 30 minutes to finish cleaning and gave us the keys to a regular room until ours was finished. No problem, and a nice gesture. An hour later, no call, so we call down to reception who tell us they will check and call back but should be less than 30 minutes. 2 hours later, call again with same answer. We are both jetlagged and tired and have reservations to a show and dinner downtown. Finally go downstairs and talk to someone new thankfully. She comes upstairs 10 minutes later with our suite keys and we rush upstairs to shower and change frantically to get ready for our show. Complete waste of paying for a suite since the 4 hour's of the day we wanted to spend enjoying it we couldn't. Which we wouldnt of minded as much if the receptionist didnt keep lying to us. Just tell us from the beginning it wont be ready for 4 hours not itll be 30 minutes over and over. As a guy its not a big deal for me. But my wife thought we would be changing rooms quickly sowas hesitant to unpack all her bags to find her dress and makeup and shoes and accessories only to repack everything. Turns out we could of. Besides that the suite ( and temporary room) were nice. Most of the staff were friendly. Clean and very nice pool areas
Stayed 3 nights in Oct 2024

10/10 Excellent

Bisharah Emile

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff specially Mr. Mina
Stayed 5 nights in Oct 2024

10/10 Excellent

Babatunde

Stayed 4 nights in Oct 2024

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the W for my birthday celebrations with my best friend. It was the perfect girls trip with a great combination of party vibes but also luxury rest. We were hugely greatful for our room with the terrace that overlooked the pool. The breakfast staff were incredibly welcoming every morning and the food was of a very high standard with lots of choice. Weā€™ll be returning to the W again and I would recommend anyone wanting a more adult friendly palm experience
Stayed 5 nights in Oct 2024