10/10 Excellent
Verified traveller
29 Aug 2025
As good as it gets
So I arrived early in the morning, way before the check-in time. I was early by at least 4-5 hours. My best bet was that the hotel administration would keep my luggage and that I would while away the time roaming around aimlessly in Dubai Mall. The fact that I hadn’t slept the entire night earlier owing to my flight schedule was also weighing on my mind. It is in this backdrop that I tentatively approached the lady at the reception. Her name was Sandra and I right at the outset told her that I know I’m early but I would just request you guys to entertain my luggage and get me a room at your earliest convenience. I was surprised when Sandara not only gave me a room straight away but she also upgraded it. There was another lady in the lobby who was incredibly cheerful and walked me to the elevators. My luggage was deliveries shortly thereafter. I have never been treated like a royalty at any hotel but the work ethic of these guys is just at another level. Highly recommend this hotel. Whenever I come to Dubai again, I’d stay at Swissôtel Al Murooj Dubai. They didn’t abandon me when I needed them. I’m now their loyal customer for life.
Verified traveller
Stayed 2 nights in Aug 2025



































