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Pullman Dubai Downtown

5.0 star property

Photo gallery for Pullman Dubai Downtown

Outdoor pool, pool umbrellas, pool loungers
Executive lounge
Premium bedding, down duvets, pillow-top beds, free minibar items
International cuisine
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$126
includes taxes & fees
10 Apr - 11 Apr

Explore the area

View map
Al Abraj Street with Marasi Drive, Dubai, 0000
  • Place, Dubai Water Canal
    ‪3 min walk‬
  • Place, Dubai Mall
    ‪16 min walk‬
  • Place, Burj Khalifa
    ‪16 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar items

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Canal view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Premium bedding, down duvets, pillow-top beds, free minibar items

Superior Suite

7.6 out of 10
Good
(4 reviews)
  • Canal view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

8.0 out of 10
Very good
(5 reviews)
  • Canal view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed (Burj Khalifa View)

Premium bedding, down duvets, pillow-top beds, free minibar items

Executive Room, 1 King Bed (Burj Khalifa View)

9.0 out of 10
Wonderful
(22 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, 2 Single Beds (Burj Khalifa View)

Executive Twin Room, 2 Single Beds (Burj Khalifa View)

Executive Twin Room, 2 Single Beds (Burj Khalifa View)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

  • Canal view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar items

Superior Room, 1 King Bed

8.2 out of 10
Very good
(42 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Premium bedding, down duvets, pillow-top beds, free minibar items

Superior Twin Room, 2 Single Beds

8.6 out of 10
Excellent
(25 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Canal view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Dubai

A luxury stay in the heart of Dubai awaits you at Pullman Dubai Downtown. You'll be 2 km (1.3 mi) from Burj Khalifa and 2.3 km (1.5 mi) from Dubai Mall. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A relaxing visit to Wellbeings Spa can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the sauna. The restaurant, Couqley French Brasserie, serves international cuisine. Lolita Pool Bar & Lounge is the hotel's own bar. Enjoy the gym, sauna and pool loungers as well as access to racquetball/squash. 3423 square feet (318 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Downtown Dubai hotel include Dubai World Trade Centre and Dubai Fountain.

What's nearby

  • Dubai Water Canal - 3 min walk - 0.3 km
  • Dubai Opera - 13 min walk - 1.2 km
  • Dubai Fountain - 15 min walk - 1.3 km
  • Dubai Mall - 16 min walk - 1.4 km
  • Burj Khalifa - 16 min walk - 1.4 km

Getting around

  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Dubai (DXB-Dubai Intl.) - 21 min drive

Restaurants

  • ‪FireLake Grill House - ‬4 min walk
  • ‪Soul Kitchen - ‬7 min walk
  • ‪Sah El Nom - ‬2 min walk
  • ‪Loona Dubai - ‬7 min walk
  • ‪St. Regis Bar - ‬5 min walk

About this property

Pullman Dubai Downtown

Pullman Dubai Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 3423 square feet (318 square metres) and includes conference space. A sauna, spa services, and a library are also featured at the luxury Pullman Dubai Downtown. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Dubai hotel.

  • 1 building
  • 340 guestrooms or units
  • 19 levels
  • 3423 sq ft of conference space
  • 318 sq. m of conference space
  • Built in 2014
  • Manager's reception (free)
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Pullman Dubai Downtown offers 340 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium digital channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Wellbeings Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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  • Spa
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The price is AU$65
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 130 for adults and AED 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BreadHouse Bistro&Bakery
  • Couqley French Brasserie
  • Lolita Pool Bar & Lounge

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3,423 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (127 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 19 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Dubai Downtown

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00 per day
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 130 for adults and from AED 65 for children
  • Airport shuttle fee: AED 250 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: AED 250 (one-way), (from 6 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Steigenberger Hotel Business Bay Dubai
Pullman Dubai Downtown Hotel
Pullman Dubai Downtown Dubai
Pullman Dubai Downtown Hotel Dubai
Steigenberger Hotel Downtown Dubai
Steigenberger Hotel Business Bay Dubai

Frequently asked questions

What is the cancellation policy at Pullman Dubai Downtown?

Pullman Dubai Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Dubai Downtown?

As of 9 Apr 2026, prices found for a 1-night stay for 2 adults at Pullman Dubai Downtown on 10 Apr 2026 start from AU$126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Dubai Downtown?

Yep, Pullman Dubai Downtown has a free self car park, free valet parking and free extended parking.

Are there any beaches close to Pullman Dubai Downtown?

The closest beach to Pullman Dubai Downtown is Marina Beach (17.5 km).

Is there a spa on site at Pullman Dubai Downtown?

Yep, Wellbeings Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Pullman Dubai Downtown have a pool?

Pullman Dubai Downtown has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Pullman Dubai Downtown?

Pullman Dubai Downtown features a full-service spa, a health club and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Pullman Dubai Downtown a romantic place to stay?

Couples spa treatments and poolside dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Pullman Dubai Downtown.

Is Pullman Dubai Downtown family-friendly?

You bet! With amenities such as supervised childcare and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Pullman Dubai Downtown is a hit with families.

Does Pullman Dubai Downtown serve breakfast?

Yep, buffet breakfast is on offer daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Pullman Dubai Downtown?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Pullman Dubai Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Pullman Dubai Downtown?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Pullman Dubai Downtown?

No, pets and service animals are not allowed.

Pullman Dubai Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 702 out of 1000 reviews
Rating 8 - Good. 185 out of 1000 reviews
Rating 6 - Okay. 60 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
The only problem we had, which I'm sure you guys are aware of is the problem with the temperature in the shower.We were in two different rooms and have the same problem with scalding hot water
Stayed 1 night in Jan 2026

6/10 Okay

Muhib

Liked: Cleanliness, property conditions & facilities
While the hotel has a beautiful property, clean rooms, great views, and excellent amenities like breakfast, my stay was unfortunately disappointing in several ways. The wifi was down on arrival, which caused me to miss important meetings, and the reception staff were unhelpful when I raised concerns. Phone calls to reception or housekeeping often went unanswered, and requests—like an iron—were not fulfilled despite multiple follow-ups. Additionally, some amenities like the steam room and sauna were out of order. Overall, the hotel has potential, but my experience did not meet the expectations of a true 5-star stay.
Stayed 3 nights in Dec 2025

6/10 Okay

Daniel, London

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was a good size, with a nice view. The location was great. Staff were friendly. But despite paying for a better room with a Burj Khalifa view, our room was really noisy impacting sleep, both with the bar and reception below us, plus rattly adjoining doors and fellow guest shouting at 2-3am in the morning.
Stayed 3 nights in Dec 2025

8/10 Good

Anna

Stayed 5 nights in Dec 2025

10/10 Excellent

Yan

Stayed 2 nights in Dec 2025

10/10 Excellent

Dashna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
10/10 service and food! I would definitely stay here again!
Stayed 1 night in Dec 2025

10/10 Excellent

Girum Demissie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh food with a lot of selection, friendly staff .
Stayed 7 nights in Dec 2025

8/10 Good

Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location of the hotel is good. Dubai mall and Burj Khalifa are 10-15 min taxi ride. Very easy to get Uber - almost always came in 1-2 minutes. You can get a good view of the Burj from in front of the hotel. Rooms were clean and tidy. Staff was polite and helpful. Tried room service couple of times - food was good (tried biryani and some desserts - kids loved it). The breakfast spread could have been slightly better but was still reasonable.
Stayed 7 nights in Dec 2025

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2025

10/10 Excellent

Chun Woo

Stayed 3 nights in Dec 2025

8/10 Good

Jade

Stayed 3 nights in Oct 2025

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was just
Stayed 3 nights in Dec 2025

10/10 Excellent

Dhaval, Suwannee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean & beautiful. Staff was very courteous & helpful. Had an amazing time. Walkable to Dubai Mall & Burj Khalifa.
Stayed 3 nights in Dec 2025

10/10 Excellent

Sadek, Hednesford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I don't fault this hotel. Room, location, breakfast and the staff are 💯 %. It's a proper 5 🌟 hotel if you want to visit downtown Dubai.
Stayed 6 nights in Dec 2025

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2025

10/10 Excellent

Dashna

Stayed 4 nights in Dec 2025

10/10 Excellent

Mubeen

Stayed 4 nights in Dec 2025

10/10 Excellent

Nadja, Georgetown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. We had a beautiful view on Burj Khalifa. The staff was very friendly and helpful and the room was specious and clean.
Stayed 2 nights in Dec 2025

10/10 Excellent

Harriet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The pool area is excellent.
Stayed 4 nights in Dec 2025

4/10 Poor

Yousif

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It’s definitely not 5* hotel not even 4* it’s more like a 3*. Definitely not worth the $3836. It doesn’t worth more than $2k maximum. We were given a room on the highest floor the 19th as per our request. It’s the club/executive floor. Rooms are dusty old and need refurbishing. The hotel lobby is outdated the chairs and sofas are sunken. Breakfast is VERY limited, and repetitive, 5nights we were sick of eating the boring breakfast each morning. A waitress by the name Jovita was very helpful. The check in process was easy however the gentleman who checked us in, he wasn’t rude but was showing no interest in welcoming us, after 14+ hrs flight being dealt with someone who hates his job is not a good thing. The concierge was fantastic, very helpful people specially Mady, Umar & Obaid. The guy at the tour desk was helpful too. The swimming pool area is small it has a nice view of the burj. The pool towels are AWFUL I wouldn’t wipe the floor with it, honestly disgusting.The location is not as advertised 10-15min walk to Dubai mall. It’s actually 35-45min walk. It’s not convenient at all. Far from the metro too. Be prepared to spend too much on taxis. We will NEVER stay there again
Stayed 5 nights in Nov 2025

4/10 Poor

Zainub

Stayed 3 nights in Nov 2025

10/10 Excellent

Ladan

Stayed 7 nights in Nov 2025

10/10 Excellent

Thanh

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, i booked a Burj Khalifa view and it’s exactly how I wanted
Stayed 6 nights in Nov 2025

8/10 Good

Alice

Stayed 5 nights in Nov 2025

10/10 Excellent

Amirreza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience staying at the hotel. Wonderful customer experience. They do everything they can so you enjoy your stay.
Stayed 3 nights in Nov 2025