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4.0 out of 5

"Overall, I'd recommend this hotel. It's a comfortable walk to the metro station for easy access to many parts of the city. The biggest downfall in the ... " More

By a verified traveller on Sat 01 Jun 2019

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Hotel Description

A luxury stay in the heart of Dubai awaits you at Sheraton Grand Hotel, Dubai. You'll be 1 km (0.6 mi) from Dubai World Trade Centre and 4.3 km (2.6 mi) from Dubai Mall. Highlights at this hotel include 4 restaurants, 3 bars/lounges, and a full-service spa.

You can enjoy LCD TVs with cable channels, and all 654 rooms feature free WiFi, wired Internet, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes and slippers, while pillow menus invite a good night's rest. Additionally, coffee/tea makers, free newspapers, and free bottled water are available.

A day of pampering at Soul Wellness & Spa can include deep-tissue massages, body wraps, and body scrubs along with access to the sauna and steam room. The restaurant, Feast, serves international cuisine and is open for breakfast, lunch, and dinner. Dawn & Dusk is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the outdoor swimming pool, 24-hour fitness center, sauna, and kids' swimming pool. 4026 square feet (374 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also the convenience of free valet parking.

Places within a 15-minute drive of this 5-star Trade Center hotel include City Centre Deira and Dubai Creek.

Deluxe Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Apartment, 3 Bedrooms, Non Smoking (Skyline View)

Bed Count 3 Full Beds Maximum Occupancy 7 Max

Club Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Grand Hotel, Dubai ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Grand Hotel, Dubai

Everyone (1) Couples (1)
4 out of 5

Posted by on 18 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by General Manager

Dear valued guest, Thank you for rating us!. We look forward to welcoming you back again soon for an even better experience. Kind regards, General Manager Sheraton Grand Hotel, Dubai

4 out of 5
Overall, I'd recommend this hotel. It's a comfortable walk to the metro station for easy access to many parts of the city. The biggest downfall in the room was the relatively noisy air conditioning. It's not unbearable, but compared to rest of the facilities, which are excellent, it was a bit of a let down. The bathroom and shower were great, as is the bath tub. Bed was comfortable, but the pillows a little soft for my liking.

Posted by on 1 Jun. 2019

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Comment from Hotel Management

3 Jun. 2019 by General Manager

Dear valued guest, Thank you for taking time to write us a review. We are delighted to know you loved our location and comfort of the room allocated. We look forward to welcoming you back again soon for an even better experience. Kind regards, General Manager Sheraton Grand Hotel, Dubai

About the Sheraton Grand Hotel, Dubai

Location 3 Sheikh Zayed Road, Dubai,

Property Features

Sheraton Grand Hotel, Dubai offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 4026 square feet (374 square meters) and includes conference space. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Sheraton Grand Hotel, Dubai. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 654 guestrooms or units
  • 51 levels
  • 4 dining venues
  • 3 bars or lounges
  • 4026 sq ft of conference space
  • 374 sq m of conference space
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai Intl. Airport (DXB) (10.4 km / 6.4 mi)
  • Metro station: World Trade Centre Station (0.9 km / 0.6 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Grand Hotel, Dubai offers 654 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Feast - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Link@Sheraton Cafe - This café serves breakfast, lunch, and dinner. Open daily.

Dawn & Dusk - This bar specializes in barbecue and serves breakfast, lunch, and dinner. Open daily.

Sheraton Club Lounge - This lobby lounge specializes in international cuisine and serves breakfast and light fare. Open daily.

Miss Lily's - This restaurant specializes in Caribbean cuisine and serves dinner only. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 10
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sheraton Grand Hotel, Dubai

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Car recommended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 125 per person (approximately)
  • Fee for in-room wired Internet: AED 75 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Grand Hotel Dubai
  • Sheraton Grand Hotel
  • Sheraton Grand Dubai
  • Sheraton Grand
  • Sheraton Hotel, Dubai Dubai
  • Sheraton Grand Hotel, Dubai Hotel
  • Sheraton Grand Hotel, Dubai Dubai
  • Sheraton Grand Hotel, Dubai Hotel Dubai

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Green Key (Gronne Nogle)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.