Skip to main content
Beginning of main content
4.6 out of 5

"The level of service in this hotel is outstanding, highly recommend upgrading to the horizon club - more than worth it. We’ll be coming back on our ne ... " More

By a verified traveller on Sat 19 Oct 2019

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Dubai awaits you at Shangri La Hotel Dubai. Within a 20-minute stroll, you'll find popular places like City Walk and Dubai International Financial Centre. Highlights at this family-friendly hotel include 3 restaurants, 3 bars/lounges, and a full-service spa.

All 302 rooms feature LED TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Separate bathtubs and showers, free newspapers, and free local calls are also available.

A pampering day can include deep-tissue massages and Swedish massages along with body wraps, body scrubs, and aromatherapy. The buffet restaurant, Dunes Cafe, serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the indoor swimming pool, outdoor swimming pool, health club, and outdoor tennis court. Plus you'll find free WiFi in public areas, a steam room, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Within a 30-minute walk of this 5-star Trade Center hotel, attractions include Dubai Aquarium & Underwater Zoo and Dubai Mall.

Deluxe Room, 2 Single Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
AU$186* Per night/room 20 Nov. - 21 Nov.

Deluxe Room, 2 Twin Beds, Burj View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Horizon, Premier Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Horizon, Executive Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shangri La Hotel Dubai ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Shangri La Hotel Dubai

Everyone (4) Couples (4)
5 out of 5
The level of service in this hotel is outstanding, highly recommend upgrading to the horizon club - more than worth it. We’ll be coming back on our next stop over in the future.

Posted by on 19 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

21 Oct. 2019 by Hakan Ozel

Dear Guest, Many thanks for staying at Shangri-La Hotel, Dubai and sharing your excellent review on Expedia. It is great to see that you had an amazing stay with us and thank you for recommending the Horizon Club rooms. Our aim is to continuously provide the highest and uncompromising services to our guests straight from our hearts and I am happy to learn that we were able to make your stay a memorable one. It was our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future With best regards, Hakan Ozel, General Manager

3 out of 5
Paid for towels at the pool whichbis unheard of in my experience. Considering the extreme temps, water was in short supply

Posted by on 14 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

16 Oct. 2019 by Hakan Ozel

Dear Guest, Thank you for sharing your honest review on Expedia and thank you for staying at Shangri-La Hotel, Dubai. We very much regret the inconvenience occurred causing discomfort to you during your recent visit. We have noted your comments on the areas of concerns and have addressed the matter to the division head to look at ways to tackle the points brought forward. We appreciate your comments, as it is only through your honest review that we are able to identify the flaws and work on them to continuously improve our hotel products and services. We do hope that we will be able to welcome you back at Shangri-La Hotel, Dubai on your next visit so that we would have the chance to exceed your expectations. Yours sincerely, Hakan Ozel, General Manager

3 out of 5

Posted by on 19 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

21 Jul. 2019 by Hakan Ozel

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Dubai and for sharing your feedback on Expedia. We aim to delight and provide all our guests with the highest standards in service and hospitality, our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. We cannot wait to welcome you back here at Shangri-La Hotel, Dubai and please do not hesitate to contact us directly in case you require any assistance. Yours sincerely, Hakan Ozel, General Manager

5 out of 5
It was a lovely hotel and in a great location will definitely be back!

Posted by on 30 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

30 Jun. 2019 by Hakan Ozel

Dear Sir/Madam, Thank you for taking your precious time to write and share your experience on Expedia. We are delighted that you enjoyed your stay and it was our pleasure to be at your service. Your positive comments about our facilities is thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. Best regards, Hakan Ozel, General Manager

5 out of 5
Staff were exceptional, clean rooms and great pool facilities

Posted by on 10 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

10 Jun. 2019 by Hakan Ozel

Dear Guest, Thank you for taking your precious time to write and share your experience on Expedia. We are delighted that you enjoyed your stay and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. Best regards, Hakan Ozel, General Manager

5 out of 5
the stay was just fabulous - highly recommend - could not fault at all - Vietnam restaurant was the best - thank you

Posted by on 10 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

10 Apr. 2019 by Hakan Ozel

Dear Guest, Thank you for taking your precious time to write and share your experience on Expedia. We are delighted that you enjoyed your stay and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. Best regards, Hakan Ozel, General Manager

5 out of 5
Amazing service. Very attentive staff. Loved our stay.

Posted by , from Melbourne, Australia on 2 Nov. 2018

Was this review helpful to you?
Comment from Hotel Management

4 Nov. 2018 by Hakan

Dear Jennifer, Our warm gratitude for your patronage at Shangri-La Hotel, Dubai and for taking your valuable time to post in Wotif. We believe that our caring, considerate, anticipating and natural Asian service coming straight from our hearts is making us different. We are all happy to learn that you had a nice stay with us. We value your thoughtful words and do look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Please let us know if we should be of any assistance to you. Yours sincerely, Hakan Ozel, General Manager

5 out of 5

Pleasant stay

Had a very good first experience at Shangri La. Staff were more than helpful. Easy check in and check out. Room was fabulous and spacious. The view of the Burj Khalifa was magnificent day and night. Look forward to visiting again.

Posted by , from Queensland, Australia on 15 Aug. 2018

Was this review helpful to you?
Comment from Hotel Management

28 Aug. 2018 by Hakan Ozel

Dear Guest, Thank you for your feedback. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With kind regards Hakan Ozel General Manager

5 out of 5

Everything you should expect from a 5 star hotel

Service from staff was exceptional , nothing was too much trouble. Breakfast was of a high standard. The room was very nice

Posted by on 3 Feb. 2018

Was this review helpful to you?
Comment from Hotel Management

6 Feb. 2018 by Nicolas C.

Dear Guest, Thank you for taking your precious time to write and share your experience. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager

About the Shangri La Hotel Dubai

Location Sheikh Zayed Road, Dubai, 0000

Property Features

Shangri La Hotel Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. There's an onsite business center. An outdoor pool, a health club, and a steam room are also featured at the luxury Shangri La Hotel Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai Intl. Airport (DXB) (15.5 km / 9.6 mi)
  • Metro station: Financial Centre Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Shangri La Hotel Dubai offers 302 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Dunes Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hoi An - Onsite theme restaurant. Open daily.

Shang Palace - Onsite theme restaurant. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 120.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 150 for adults and AED 73 for children (approximately)
  • Airport shuttle fee: AED 315 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Hotel Shangri-la
  • Dubai Shangri-la
  • Dubai Shangri-la Hotel
  • Hotel Dubai Shangri-la
  • Hotel Shangri-la Dubai
  • Shangri-la Dubai
  • Shangri-la Dubai Hotel
  • Shangri-la Hotel Dubai
  • Shangri La Hotel Dubai
  • Shangri La Dubai
  • Shangri Hotel Dubai
  • Shangri Dubai
  • Shangri La Hotel Dubai Hotel
  • Shangri La Hotel Dubai Dubai
  • Shangri La Hotel Dubai Hotel Dubai

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Shangri La Hotel Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.wotif.com/Dubai-Hotels-Shangri-La-Hotel-Dubai.h918930-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Dubai-Hotels-Shangri-La-Hotel-Dubai.h918930-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Dubai-Hotels-Shangri-La-Hotel-Dubai.h918930-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.