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Shangri-La Dubai

5.0 star property
Luxury hotel with 5 restaurants and full-service spa

Photo gallery for Shangri-La Dubai

Poolside bar
Picture-Perfect Room
Couples treatment room(s), sauna, steam room, body treatments
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

The current price is AU$328
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Dubai Mall
    ‪15 min walk‬
  • Burj Khalifa
    ‪18 min walk‬
  • Dubai World Trade Centre
    ‪2 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LED TV
  • 83 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 55 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 66 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(54 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Sea View

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

9.8 out of 10
Exceptional
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Picture-Perfect Room

Picture-Perfect Room

Picture-Perfect Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Dubai

A luxury stay in the heart of Dubai awaits you at Shangri-La Dubai. You'll be 2.7 km (1.6 mi) from Dubai Mall and 2.8 km (1.7 mi) from Burj Khalifa. Highlights at this family-friendly hotel include 5 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Chi can include deep-tissue massages, Swedish massages, body wraps and body scrubs along with access to the sauna. The buffet restaurant, Dunes Cafe, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, gym, outdoor tennis court and sauna. Meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Trade Center hotel include Dubai World Trade Centre and Dubai Cruise Terminal.

What's nearby

  • Dubai Mall - 15 min walk - 1.3 km
  • Dubai Aquarium & Underwater Zoo - 17 min walk - 1.5 km
  • Burj Khalifa - 18 min walk - 1.6 km
  • Dubai Fountain - 2 min drive - 1.7 km
  • Dubai World Trade Centre - 2 min drive - 2.3 km

Getting around

  • Financial Centre Station - 8 min walk
  • Dubai (DXB-Dubai Intl.) - 19 min drive

Restaurants

  • ‪Al Safadi - ‬14 min walk
  • ‪Shawerma Alfarooj - ‬4 min walk
  • ‪Zaatar W Zeit - ‬1 min walk
  • ‪Jones The Grocer - ‬16 min walk
  • ‪Bentoya - ‬13 min walk

About this property

Shangri-La Dubai

Luxury hotel with 5 restaurants and full-service spa
Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • 5 dining venues
  • Conference rooms
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Dunes Cafe
  • Hoi An
  • Lobby Lounge
  • Shang Palace

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Dubai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 150 for adults and from AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

Property Registration Number 1506855

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Frequently asked questions

What is the cancellation policy at Shangri-La Dubai?

Shangri-La Dubai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Dubai?

As of 17 Sept 2025, prices found for a 1-night stay for 2 adults at Shangri-La Dubai on 28 Sept 2025 start from AU$319.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Dubai?

Yep, Shangri-La Dubai has a free self car park and free valet parking.

Are there any beaches close to Shangri-La Dubai?

The closest beach to Shangri-La Dubai is Marina Beach (19.1 km).

Is there a spa on site at Shangri-La Dubai?

Yep, Chi is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Shangri-La Dubai have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Shangri-La Dubai?

Shangri-La Dubai features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Shangri-La Dubai a romantic place to stay?

Couples spa treatments and couples dining, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Shangri-La Dubai.

Is Shangri-La Dubai family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as art supplies and childcare services in the guestrooms, it's no surprise that Shangri-La Dubai is a hit with families.

Are there hot tubs in the rooms at Shangri-La Dubai?

No, but there are deep-soaking baths in the guestrooms.

Does Shangri-La Dubai serve breakfast?

Yep, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Shangri-La Dubai?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Dubai?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Dubai?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Dubai?

No, pets and service animals are not allowed.

Reviews

Shangri-La Dubai Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 1227 out of 1443 reviews
Rating 8 - Good. 137 out of 1443 reviews
Rating 6 - Okay. 46 out of 1443 reviews
Rating 4 - Poor. 15 out of 1443 reviews
Rating 2 - Terrible. 18 out of 1443 reviews

Reviews

10/10 Excellent

Doug

Stayed 1 night in Aug 2025

10/10 Excellent

Fadzai

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hospitality, environment, people.
Stayed 3 nights in Jul 2025

10/10 Excellent

Fadzai

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved my time at the hotel, lovely professional staff, hospitality, excellent menu choices, A big one for me is the staff, the cleanliness of the environment. A big thank you to the porter and door man, I’m forgetting his name, his a bit elderly and his name starts with K, he always had a smile, worked so hard, in the hot weather and conditions, awesome job indeed his efforts never go unnoticed at all
Stayed 2 nights in Jul 2025

10/10 Excellent

Michaela Elizabeth, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the absolute pleasure of staying at the Shanghri-La Dubai for 2 weeks. The property is beautiful and there’s lots of in dining options, the pool is stunning and the gym and spa facilities are fully equipped! The real highlight of this beautiful hotel is the staff, they went above and beyond to make my stay feel as if I was with family. I looked forward to greeting the staff every morning and at night, my housekeeper Priti was the sweetest along with all the dining staff. I am looking forward to coming back to Dubai soon and staying at the Shangri-La again
Stayed 13 nights in Jun 2025

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shangri-La Dubai exceeded our expectations and proved to be an exceptional stay for our family of 4 during our time in Dubai. From the moment we arrived, the staff was warm, helpful and always readily available to assist. We stayed in a one bedroom suite with a stunning view of the Burj Khalifa and they wheeled in a twin bed that was neatly made in the living room for our 3 year old as well as a pack and play for our 18 month old to sleep in prior to our arrival. Our room was clean and stocked with EVERY toiletry item you could've needed along with L'Occitane soaps and lotions for use. Every employee from the doorman to our housekeeper was so kind and accommodating. The breakfast buffet each morning was plentiful - stocked with fresh fruits, yogurts, pastries and specialty items along with an omelet station and each time we ordered room service it was timely and delicious. I am SO glad that we chose this hotel over the other 5 star resorts that were mentioned as the best. They truly prioritize service and guest experience. Shangri-La has changed our idea of comfortability and will be our go-to hotel moving forward!
Stayed 4 nights in Jun 2025

10/10 Excellent

Cameo Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, professional just amazing!
Stayed 4 nights in Jun 2025

8/10 Good

Tajinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, but the club music was very loud at night. Couldn’t get good sleep.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lizbeth Paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was phenomenal!
Stayed 9 nights in Jun 2025

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel
Stayed 12 nights in Jun 2025

10/10 Excellent

Alain, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Service and staff are perfect. Thank you.
Stayed 4 nights in Jun 2025

10/10 Excellent

Modesty

Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Jun 2025

10/10 Excellent

Rory, Guildford

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
*
Stayed 5 nights in Jun 2025

10/10 Excellent

Shah

Travelled with partner
Liked: Amenities
They were very hospitable and accomodating. The buffet options were amazing.
Stayed 5 nights in Jun 2025

4/10 Poor

Oliver, Nairobi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is lovely, but the service element just wasn't there. With the exception of the Food & Beverage staff who are the only hotel staff who engaged and checked up on us the rest was disappointing. We got signed up to the Horizon Club then the hotel forgot about us, no follow ups, no personalization, the front desk charged our card when we had indicated not to because we wanted to pay in cash so check out was far from a delight. The concierge wouldn't show us around the hotel when we requested so we had to find our own way. Our room steward changed our linens with mouldy replacements. There's no attention to detail, we looked up other reviews and it seems it's a trend here. We loved the functional spaces around the hotel, however the room didn't have a full size mirror..lots of stuff not expected of a Dubai 5 Star Hotel. It's difficult to want to choose to come back to Shangri La Dubai. There's so much to love, but the service to go with it sadly does not exist.
Stayed 3 nights in Jun 2025

10/10 Excellent

Eyad, mason

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Convenient, clean. Family friendly
Stayed 3 nights in Jun 2025

10/10 Excellent

Jason Aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hands down the best hotel and staff in Dubai. I believe Zema was her name - is the best that sits on the 41st floor. I’d you checking in this hotel, you have to be a horizon member for the perks. We will definitely be using that hotel every time we visit.
Was our home for a week!! Amazing view all around.
Stayed 5 nights in May 2025

10/10 Excellent

Alim, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was great.
Stayed 4 nights in Jun 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short overnight stay whilst transiting through. This will continue to be our hotel of choice. The staff are extremely friendly and go above and beyond to make our stay a memorable stay. The hotel is in a great location, it is extremely clean and it is clear customer service and satisfaction is high on the priority list. We will be back.
Stayed 1 night in Jun 2025

10/10 Excellent

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 5 nights in Jun 2025

8/10 Good

barak

Liked: Cleanliness, staff & service, room comfort

Excellent service, excellent location, large rooms

Excellent service, very friendly and smiling staff! Especially a guy named khdarahm. The mattresses and pillows are very bad. Average breakfast.
Stayed 4 nights in Jun 2025

10/10 Excellent

Besart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2025

10/10 Excellent

IRVING

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spoilt from the moment we walked in the door. Amazing staff and greeting. I bought the Gold package add on to surprise my wife and it was over the top amazing! Balloons, champaign, chocolate cake for two, red roses, rose petal heart on the bed and in the bath and mini electric tea lights throughout the room. Magical😅👍
Stayed 1 night in May 2025

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - faultless
Stayed 2 nights in May 2025

10/10 Excellent

Biren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our first time staying at the Shanghai-La. Excellent location in Dubai. More importantly, the staff are absolutely wonderful! Personalized service with a smile every time we saw them. Breakfast buffet is a must. Highly recommend staying here. Get a room with the Burge view. Won't be disappointed.
Stayed 3 nights in Jun 2025