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Palazzo Versace Dubai

5.0 star property
Elegant beach hotel and 3 outdoor swimming pools

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Photo gallery for Palazzo Versace Dubai

Interior
3 outdoor pools, open 8 AM to 8:30 PM, pool loungers
View from room
Lobby sitting area
Separate bathtub and shower, jetted bath, rainfall showerhead
Reviews
9.2

Wonderful

Explore the area

Map
Jaddaf Waterfront, Dubai
  • Popular LocationDubai Festival City Mall4 min drive
  • Popular LocationDubai Creek6 min drive
  • AirportDubai (DXB-Dubai Intl.)7 min drive
  • Popular LocationDubai Mall9 min drive

Room options

View all photos for Apartment, 3 Bedrooms, City View (Residence)

Separate bathtub and shower, jetted bath, rainfall showerhead

Apartment, 3 Bedrooms, City View (Residence)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room, Terrace, City View (Versace)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, Terrace, City View (Versace)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room (Versace | Family | Creek View)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Premier Room (Versace | Family | Creek View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • Sleeps 8
  • 2 Single Beds and 2 King Beds

View all photos for Deluxe Suite, City View (Versace | Family)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Suite, City View (Versace | Family)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 7
  • 2 King Beds

View all photos for Premier Suite (Versace | Family | Creek View)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Premier Suite (Versace | Family | Creek View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • Sleeps 8
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Room, City View (Versace | Family)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, City View (Versace | Family)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Junior Suite, City View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Junior Suite, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (Versace, Creek View)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Superior Room (Versace, Creek View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, City View (Versace)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Superior Room, City View (Versace)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, View (Creek View)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Grand Suite, View (Creek View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, City View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Grand Suite, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, Terrace, View (Creek View)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Grand Suite, Terrace, View (Creek View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, City View (Versace)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, City View (Versace)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room (Versace | Creek View)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Premier Room (Versace | Creek View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Grand Suite, Terrace, City View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Grand Suite, Terrace, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms, City View (Residence Versace)

Separate bathtub and shower, jetted bath, rainfall showerhead

Apartment, 2 Bedrooms, City View (Residence Versace)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Apartment, 2 Bedrooms (Residence Versace | Creek View)

Separate bathtub and shower, jetted bath, rainfall showerhead

Apartment, 2 Bedrooms (Residence Versace | Creek View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • Sleeps 6
  • 2 King Beds

View all photos for Apartment, 3 Bedrooms (Residence | Creek View)

View from room

Apartment, 3 Bedrooms (Residence | Creek View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • Sleeps 9
  • 3 King Beds

Royal Villa, Private Pool (Versace)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Frette Italian bed sheets
  • Sleeps 9
  • 3 King Beds

Similar properties

Property amenity
Shangri-La Dubai
Pool
Spa
Kids pool
Parking included
4.8 out of 5, Exceptional, (1004)
The price is AU$289
for 1 night
includes taxes & fees
6 June - 7 June
Shangri-La Dubai

About the area

Dubai

A luxury stay in Dubai awaits you at Palazzo Versace Dubai. You'll be 4 km (2.5 mi) from Dubai Tennis Stadium and 4.3 km (2.7 mi) from Dubai Festival City Mall. Highlights at this beach hotel include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the marina, free kids' club, 24-hour gym and sauna. Business travelers can take advantage of meeting rooms and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Jadaf hotel include Dubai Creek and Dubai Fountain.

What's nearby

  • Dubai Festival City Mall - 4 min drive
  • City Centre Deira - 5 min drive
  • Dubai Creek - 6 min drive
  • Dubai Mall - 9 min drive
  • Burj Khalifa - 9 min drive

Getting around

  • Al Jadaf Station - 15 min walk
  • Dubai (DXB-Dubai Intl.) - 7 min drive

Restaurants

  • Mandi Man - 15 min walk
  • Intercontinental Club Lounge - 4 min drive
  • Hard Rock Cafe - 4 min drive
  • Belgian Beer Cafe Dubai Festival City - 4 min drive
  • Marks & Spencer Cafe - 4 min drive

About this property

Palazzo Versace Dubai

Elegant beach hotel and 3 outdoor swimming pools
As a guest of Palazzo Versace Dubai, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and meeting rooms. A children's pool, a 24-hour health club, and a sauna are also featured at the luxury Palazzo Versace Dubai. An area shuttle within 100 kilometres and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

  • 1 building
  • 215 guestrooms or units
  • 9 levels
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2014
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Coffee shop
  • Bar by the pool
Palazzo Versace Dubai offers 215 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets and premium bedding. 42-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, designer toiletries and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 11 years old are not allowed in the spa without adult supervision.

Languages

Arabic, Bulgarian, Chinese (Mandarin), Czech, Dutch, English, Filipino, French, German, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, Turkish, Ukranian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 kilometres
  • Shopping centre shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 190 for adults and AED 95 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • 24-hour health club
  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Library
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On the riverwalk
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Building
  • Built in 2014

Room amenities

Bedroom

  • Frette Italian sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch LED TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palazzo Versace Dubai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 300.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 190.00 for adults and from AED 95 for children
  • Airport shuttle fee: AED 300 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Pool access available from 8 AM to 8:30 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Palazzo Versace Dubai Hotel
Palazzo Versace Hotel
Palazzo Versace Dubai
Palazzo Versace Dubai Hotel
Palazzo Versace Dubai Dubai
Palazzo Versace Dubai Hotel Dubai

Frequently asked questions

What is the cancellation policy at Palazzo Versace Dubai?

Palazzo Versace Dubai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palazzo Versace Dubai?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Palazzo Versace Dubai on 4 June 2024 start from AU$354.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palazzo Versace Dubai?

Yep, Palazzo Versace Dubai has a free self car park.

Are there any beaches close to Palazzo Versace Dubai?

The closest beach to Palazzo Versace Dubai is Kite Beach (14.5 km).

Is there a spa on site at Palazzo Versace Dubai?

Yep, there is an onsite spa at Palazzo Versace Dubai. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Palazzo Versace Dubai have a pool?

Yep, and guests recommend it! Palazzo Versace Dubai has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 8 AM to 8:30 PM.

What luxury perks are available at Palazzo Versace Dubai?

Palazzo Versace Dubai features 3 outdoor pools, a full-service spa and a 24-hour health club. All guestrooms come with Frette Italian sheets, Private jetted baths and pillowtop beds.

What makes Palazzo Versace Dubai a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Palazzo Versace Dubai.

Is Palazzo Versace Dubai family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Palazzo Versace Dubai is a hit with families.

Are there hot tubs in the rooms at Palazzo Versace Dubai?

No, but there are Jetted bath in the guestrooms.

Does Palazzo Versace Dubai serve breakfast?

Yeah, buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Palazzo Versace Dubai?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Palazzo Versace Dubai?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Palazzo Versace Dubai?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Palazzo Versace Dubai?

No, pets and service animals are not allowed.

Is there a golf course on site at Palazzo Versace Dubai?

There is a golf course next to Palazzo Versace Dubai.

Palazzo Versace Dubai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 457 out of 603 reviews" "
Rating 8 - Good. 75 out of 603 reviews" "
Rating 6 - Okay. 36 out of 603 reviews" "
Rating 4 - Poor. 11 out of 603 reviews" "
Rating 2 - Terrible. 24 out of 603 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel to spend weekend
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fashion Grand Hotel in Dubai
Very fashion place, big rooms (with very fashion style), marble bathroom, nice car vallet service (free!), good restaurants, very close to airport and Dubai Mall/Burj Khalifa area. But nothing aroud, no beautiful view, quite expensive (but it is not the Burj Al Arab). Not having the beach is a real problem.
Stayed 3 nights in Feb 2024

10/10 Excellent

Omar

Stayed 4 nights in Feb 2024

2/10 Terrible

Kamel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very unfriendly and unprofessional staff.
Stayed 6 nights in Jan 2024

10/10 Excellent

Chanmi

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved our stay here at Palazzo Versace and will definitely be back again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Wafaa

Stayed 2 nights in Dec 2023

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer care was top notch
Stayed 2 nights in Jan 2024

6/10 Okay

Gamze

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa staff need to work on their attitude!
My stay at the Palazzo Versace hotel was marred by disappointment due to the behavior of the spa staff. Despite previous complaints, there was no improvement. I requested a late checkout, and they granted an additional 1.5 hours, but the spa personnel were unfriendly. After checking out, my request to use the spa facilities was denied, and the communication could have been more courteous. When I sought to meet with the manager, I was told they were in a meeting without a specific end time. Despite waiting for 1.5 hours in the lobby, there was no response. There seems to be a lack of appreciation once you leave the hotel. However, the Italian restaurant, Vanitas, was excellent, with superb food quality and professional staff. The room was comfortable, and the housekeeping staff were polite. The doormen were also courteous. Unfortunately, I was disappointed when they didn't allow me to use the spa at the end of the day. Nevertheless, I appreciate the positive experiences from the deserving staff.
Stayed 1 night in Jan 2024

6/10 Okay

Vivek

Travelled with family
Liked: Cleanliness, amenities
There were several issues with the stay despite rated as 5 star hotel. The mattress was supposed to be king size 1 piece but we got two twin beds conjoined. Despite explaining to front reception that we are unable to sleep nothing happened for a day so we could not sleep for 2 days. Then, we called house keeping service who understood and was courteous and changed the mattress to 1 piece. Yet the quality of mattress and pillows were subpar. We did not get good sleep here at all. Due to a spa appointment at the hotel after checkout time, we requested for checkout time extension. They graciously agreed but still locked us out with card expired and we were in bath robe and locked out. It was a bit embarrasing and panicking to go to front reception like that. So, there was a miscommunication and that need to be sorted. Although they did renew the card promptly but definitely not a 5 star service. It seemed that they wanted us to be out soon. We checked the hotel immediately but was not happy. Front desk did not seem welcoming. They did not even ask at checkout time how was your stay. Not coming back here for sure.

10/10 Excellent

Mr Muhummed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Great hotel. Amazing stay
Stayed 9 nights in Dec 2023