For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At Holiday Inn Express Dubai Airport you'll be 2.9 km (1.8 mi) from Dubai Festival City Mall and 4.4 km (2.7 mi) from City Centre Deira. Highlights at this hotel include free buffet breakfast, a restaurant, and free self parking.
LCD TVs with satellite channels are featured in all 381 rooms, and you can enjoy free WiFi, free wired Internet, and sitting areas. Refrigerators, minibars, and coffee/tea makers are also available.
For a drink, you can stop by the hotel's own bar/lounge. A 24-hour business center and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas, a 24-hour fitness center, and laundry facilities. Each morning free breakfast is served. There's also the convenience of a free airport shuttle.
Attractions within a 10-minute drive of this Garhoud hotel include Dubai World Trade Centre and Wafi City Mall.
Holiday Inn Express Dubai Airport ratings based on 15 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Holiday Inn Express Dubai Airport
Everyone (9)Couples (2)Family (6)
5 out of 5
Very clean. Quiet. Convenient. Lovely staff. Great breakfast
Posted by Olive on 14 Dec. 2019
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Comment from Hotel Management
15 Dec. 2019
by Ahmed Abdel Nabi
Dear Valued Guest
Thank you for your review and rating of our hotel, it’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Best Regards
Ahmed Abdel Nabi
Hotel Manager
4 out of 5
Posted by a verified traveller on 26 Sep. 2019
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Comment from Hotel Management
26 Sep. 2019
by Ahmed Abdel Nabi
Dear Valued Guest
Thank you for your review and rating of our hotel, it’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Best Regards
Ahmed Abdel Nabi
Hotel Manager
5 out of 5
Posted by a verified traveller on 9 Sep. 2019
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Comment from Hotel Management
10 Sep. 2019
by Ahmed Abdel Nabi
Dear Valued Guest
Thank you so much for your wonderful rating of our hotel, it’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Best Regards
Ahmed Abdel Nabi
Hotel Manager
4 out of 5
The most difficult thing was to work out where to catch the minibus from. The staff were very responsive to questions and sent me photos and everything. The pickup area is very busy and it was still not easy to work out where I had to wait. After being miss directed twice by airport ground staff I finally worked out that I needed to go right up to the entrance of the area where the traffic enters. The rest was very good for the price and it served well as somewhere clean and safe to sleep between flights. The staff were very helpful and breakfast was good.
Posted by a verified traveller on 3 Sep. 2019
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Comment from Hotel Management
3 Sep. 2019
by Ahmed Abdel Nabi
Dear Valued Guest
Thank you for your review and rating of our hotel, it’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Best Regards
Ahmed Abdel Nabi
Hotel Manager
5 out of 5
Close to the airport, free shuttle (had to ask taxi drivers how to find it though), very affordable, nice room, awesome breakfast buffet
Posted by a verified traveller on 27 Aug. 2019
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Comment from Hotel Management
28 Aug. 2019
by Ahmed Abdel Nabi
Dear Valued Guest
Thank you for your review and rating of our hotel, it’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Best Regards
Ahmed Abdel Nabi
Hotel Manager
1 out of 5
Wrong to Assume!
I wrongly assumed 2 vital points about this property...that
1. Dubai would have a particularly robust benchmark in hospitality.
2. HOLIDAY INN as an organisation had a decent level of rooms, equipment and amenities.
My experience...As part of a 9 hour stopover break we decided to leave the airport and have a sleep and shower at the airport hotel.
I informed the hotel prior to my arrival that I would only require the room for 5 hours to sleep and shower.
On arrival we were allocated a floor that had 40+ men on a cricket tour from India. Sadly they did not settle, and continued to run up and down level 1 shouting and laughing until 5 am when I admitted defeat and got out of bed.
I consider my room allocation VERY poor judgement, with NO REGARD for my needs.
Now I needed a shower...YUK!
The shower had so little pressure I did not risk washing my hair, a mere central dribble was accompanied by some fine sprays.
The shower cubicle was lacking in both maintenance and cleanliness
The standard of the towels resembled what you keep aside for washing the dog or drying muddy boots
In relation to amenities in the room, a mere capsule of UHT milk would have been very welcome, and other than a pump of hand soap attached to the vanity, there were no toiletries available.
Posted by a verified traveller on 13 May 2019
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Comment from Hotel Management
20 May 2019
by The Management Team
Dear Guest
Thank you so much for your detailed feedback and thank you for staying with us at Holiday Inn Express.
Apologized for the inconvenience caused during stay due to noise from other rooms due to other group members. Being Express hotel we have toiletries available upon request and we have provided Tag with the same information in rooms. Once again apologize for the inconvenience caused to low water pressure in the shower and our concern team has been informed to take necessary action.
Once again thank you for staying with us.
Kind Regards
The Management Team
3 out of 5
No swimming pool! Shuttle to beach which takes a bit of time and you only have 2 hours at the beach before the return journey.
Posted by a verified traveller on 3 May 2019
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Comment from Hotel Management
4 May 2019
by Ahmed Abdel Nabi
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at Holiday Inn Express Dubai Airport.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Being express we don't have the swimming pool as per the standard of the express hotel by the management. Kind apologies for the inconvenience caused during your stay.
Best Regards,
Ahmed Abdel Nabi
Hotel Manager
4 out of 5
Posted by a verified traveller on 1 May 2019
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Comment from Hotel Management
2 May 2019
by Ahmed Abdel Nabi
Dear Valued Guest
Thank you so much for your wonderful rating of our hotel, it’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Best Regards
Ahmed Abdel Nabi
Hotel Manager
2 out of 5
Service level extremely poor and no compassion for people. Had to wait for 1 hour for check in & staff did not take into account of our exceptional circumstances to catch flight within 3 hrs. Waited in queue for 1 hour hence stayed hotel only for 1.5 hrs with no sleep prior to next flight.
Staff not interested in empathising or assisting due to difficult circumstances.
Posted by a verified traveller on 28 Apr. 2019
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Comment from Hotel Management
29 Apr. 2019
by Ahmed Abdel Nabi
Dear Valued Guest,
Thank you so much for your review of our hotel. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will make sure that it is relayed to the concerned department head and shall look to make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Best Regards
Ahmed Abdel Nabi
Hotel Manager
2 out of 5
They charge me 142,00 dólares plus and I don’t understand why.
Posted by a verified traveller on 10 Mar. 2019
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Comment from Hotel Management
26 Mar. 2019
by The Management
Dear Valued Guest,
Thank you so very much for taking time to review our hotel with regards to your recent stay at Holiday Inn Express Airport Hotel.
Kindly let us know via email on night.supervisor@hiexdubai.ae for further investigation.
Again Thank you for staying at the Holiday Inn Express Airport Hotel and we hope that you will consider us for your next trip!
Kind regards
The Management
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. Business amenities include a 24-hour business center and limo/town car service. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Express Dubai Airport. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. Free self parking is available. Smoking is allowed in designated areas at this Dubai hotel.
381 guestrooms or units
5 levels
32.6 sq m of conference space
Buffet breakfast (free)
Dining venue
Bar or lounge
Childcare (surcharge)
Business center (24 hours)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Convenience store
Gift shop
Newspapers in lobby (free)
ATM
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Free WiFi
Free area shuttle
Grocery/convenience store
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Dubai Intl. Airport (DXB) (4 km / 2.5 mi)
Metro station: Emirates Station (0.7 km / 0.4 mi)
Property shuttles: Free airport shuttle and area shuttle
Parking: Free self parking
Room Amenities
Holiday Inn Express Dubai Airport offers 381 accommodations with minibars and safes. Accommodations offer separate sitting areas. LCD televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bidets, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Sitting area
Minibar
LCD television
Satellite channels
Refrigerator
Coffee maker
Shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Bidet
Telephone
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
Guests are served free buffet breakfast daily from 6 AM to 10:30 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.
Front desk staff will greet guests on arrival.
Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 17 years old or younger stays free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Holiday Inn Express Dubai Airport
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
One child stays free
Debit cards not accepted
Staffed front desk
No rollaway/extra beds available
Service animals not allowed
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: AED 10 per accommodation, per night
A tourism fee is imposed by the city and collected at the property. The fee is AED 10 for the first bedroom per night, and increases by AED 10 per night for each additional bedroom.
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Dubai Airport Holiday Inn Express
Holiday Inn Express Dubai Airport
Holiday Inn Express Hotel Dubai Airport
Holiday Inn Express Dubai Airport Hotel Dubai
Holiday Inn Express Dubai Airport Hotel
Inn Express Dubai Hotel
Express Dubai Airport Dubai
Holiday Inn Express Dubai Airport Hotel
Holiday Inn Express Dubai Airport Dubai
Holiday Inn Express Dubai Airport Hotel Dubai
You should know
Holiday Inn Express Dubai Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
