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Grand Excelsior Hotel Bur Dubai

4.0 star property
Hotel with 4 restaurants, near Dubai Cruise Terminal

Photo gallery for Grand Excelsior Hotel Bur Dubai

Terrace/patio
Premium Room | View from room
Front of property - evening/night
Terrace/patio
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Gym
  • Parking included

Explore the area

Map
Kuwait Road - Bur Dubai, Dubai, 121545
  • BurJuman Mall
    ‪12 min walk‬
  • Dubai Cruise Terminal
    ‪2 min drive‬
  • Gold Souk
    ‪4 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
Bidet
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room

Minibar, in-room safe, desk, soundproofing

Premium Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
Bidet
  • 53 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Suite, 1 Bedroom

Minibar, in-room safe, desk, soundproofing

Premium Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

LCD TV

Executive Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
  • 79 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Dubai

Grand Excelsior Hotel Bur Dubai puts you in the centre of Dubai, 2.2 km (1.3 mi) from Dubai Cruise Terminal and 2.4 km (1.5 mi) from Dubai Creek. Highlights at this hotel include 4 restaurants, 7 bars/lounges and a full-service spa. .A day of pampering at Grand Lavana Spa can include deep-tissue massages, body wraps and facials along with access to the mud bath and sauna. The restaurant, Docklands, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the outdoor swimming pool, nightclub, gym and Hot tub. 34647 square feet (3219 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a sauna and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Bur Dubai hotel, you'll be 3.5 km (2.2 mi) from Gold Souk and 3.6 km (2.2 mi) from Dubai World Trade Centre.

What's nearby

  • BurJuman Mall - 12 min walk - 1.1 km
  • Meena Bazaar - 18 min walk - 1.5 km
  • Dubai Cruise Terminal - 2 min drive - 2.1 km
  • Dubai World Trade Centre - 3 min drive - 3.0 km
  • Gold Souk - 4 min drive - 2.7 km

Getting around

  • ADCB Station - 14 min walk
  • Dubai (DXB-Dubai Intl.) - 17 min drive

Restaurants

  • ‪ماكدونالدز - ‬8 min walk
  • ‪برجر كنج - ‬5 min walk
  • ‪مطعم جازيبو - ‬6 min walk
  • ‪U2pura - ‬3 min walk
  • ‪Purani Dilli Dubai - ‬5 min walk

About this property

Grand Excelsior Hotel Bur Dubai

Hotel with 4 restaurants, near Dubai Cruise Terminal
Grand Excelsior Hotel Bur Dubai offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants and 4 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 34647 square feet (3219 square metres) and includes a conference centre. A nightclub, a hot tub, and a sauna are also featured at the business-friendly Grand Excelsior Hotel Bur Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 4-star Dubai hotel is smoke free.

  • 282 guestrooms or units
  • 8 levels
  • 4 dining venues
  • 7 bars or lounges
  • 4 coffee shops
  • Conference rooms
  • 34647 sq ft of conference space
  • 3219 sq. m of conference space
  • Built in 2006
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Grand Excelsior Hotel Bur Dubai offers 282 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include baths or showers, slippers, bidets and hairdryers.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Grand Lavana Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Afrikaans, Arabic, Chinese (Mandarin), English, Farsi, Filipino, French, German, Hindi, Japanese, Russian, Thai, Urdu

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: AED 75 for adults and AED 37.50 for children
  • 4 coffee shops/cafes
  • 4 restaurants
  • 7 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • AAngan
  • Docklands
  • Soto Soto

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre (34,647 square foot of space)
  • Meeting rooms

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Banquet hall
  • Built in 2006
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 125.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 75 for adults and from AED 37.50 for children
  • Airport shuttle fee: AED 100 per vehicle (one way)
  • Rollaway bed fee: AED 125.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Excelsior
Grand Excelsior Bur Dubai
Grand Excelsior Hotel
Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur
Grand Excelsior Bur
Excelsior Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel
Grand Excelsior Hotel Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel Dubai

Frequently asked questions

Is parking available at Grand Excelsior Hotel Bur Dubai?

Yep, Grand Excelsior Hotel Bur Dubai has a free self car park and free valet parking.

Are there any beaches close to Grand Excelsior Hotel Bur Dubai?

The closest beach to Grand Excelsior Hotel Bur Dubai is Jumeirah Beach (11.3 km).

Is there a spa on site at Grand Excelsior Hotel Bur Dubai?

Yep, Grand Lavana Spa is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does Grand Excelsior Hotel Bur Dubai have a pool?

Grand Excelsior Hotel Bur Dubai has a pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Grand Excelsior Hotel Bur Dubai?

Grand Excelsior Hotel Bur Dubai features a full-service spa, a nightclub and a health club.

Is Grand Excelsior Hotel Bur Dubai family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a deli, it's no surprise that Grand Excelsior Hotel Bur Dubai is a hit with families.

Does Grand Excelsior Hotel Bur Dubai serve breakfast?

Yeah, buffet breakfast is served daily from 6:30 AM to 11 AM.

Is there a free airport shuttle available at Grand Excelsior Hotel Bur Dubai?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Excelsior Hotel Bur Dubai?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Excelsior Hotel Bur Dubai?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Excelsior Hotel Bur Dubai?

No, pets are not allowed.

Grand Excelsior Hotel Bur Dubai Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 80 out of 296 reviews
Rating 8 - Good. 85 out of 296 reviews
Rating 6 - Okay. 59 out of 296 reviews
Rating 4 - Poor. 42 out of 296 reviews
Rating 2 - Terrible. 30 out of 296 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rupinder

Stayed 4 nights in Mar 2025

4/10 Poor

S

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth the money. Except food is very good.

I had to push them to change my room due to poor bathroom condition, disaster aircon & Iron not working, not once but 3 different ones due to loose socket. Second room little better but bathroom same as first room, felt like it wasn't cleaned in years, mould on tiles everywhere. I will not stay again in this hotel, i don't understand who gave such hotels 4 star rating.
Stayed 5 nights in Feb 2025

10/10 Excellent

SURYA BAHADUR

Stayed 7 nights in Feb 2025

2/10 Terrible

Manhal

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Price vs Quality doesn't match

-Cleanliness was very poor especially the hotel looks old from inside the rooms so it requires extra care. -Price vs Quality doesn't match,, it is way overpriced, I can stay in a better option with the same price. -To be fair, reception staff are great!
Stayed 1 night in Feb 2025

2/10 Terrible

Manhal

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

VIVEK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Ved Ashok

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellence in Bur Dubai

Great Staff great location perfect for my business trip.
Stayed 1 night in Sep 2024

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and quality in Bur Dubai

What an excellent hotel with great staff in a convenient location
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

ALI

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is good and family oriented
Stayed 3 nights in Apr 2024

10/10 Excellent

Shandhir

Stayed 1 night in Jul 2024

10/10 Excellent

Jasvinder

Travelled with partner
Liked: Cleanliness, staff & service
Property requires some renovation but overall is in good condition. New towels is a must as the ones we were given were old. Swimming pool times need to be extended as 7.00pm is too early to close.
Stayed 7 nights in Jul 2024

10/10 Excellent

Shandhir

Stayed 2 nights in Jul 2024

10/10 Excellent

Shandhir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Shandhir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topnservice good ckean room
Stayed 3 nights in Jul 2024

2/10 Terrible

Anis

Disliked: Staff & service, property conditions & facilities
This hotel is for hookers and their customers
Stayed 4 nights in Apr 2024

4/10 Poor

Zahir, Surrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad, Have to call 4/5 times for get things done to clean room etc
Stayed 3 nights in Feb 2024

8/10 Good

Moidur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

6/10 Okay

marci

Travelled with family
Disliked: Cleanliness, amenities
The hotel was older than I thought. There was water running from a pipe. The towels were dingy and obviously over used. The complimentary breakfast was ok. Hot food not very hot. The young man Christopher who worked there was eager to help. Always smiling. He was our go to guy
Stayed 1 night in Nov 2023

6/10 Okay

KATHY

Stayed 2 nights in Nov 2023

8/10 Good

Angela

Travelled with family
Lobby great, hotel is a bit dated. Need a lot of updating and renovations, very close to the airport
Stayed 1 night in Nov 2023

2/10 Terrible

ADNAAN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst 4 Star Hotel

Worse 4 Star hotel in Dubai. Cant sleep until 3am. As nighclub blarring music until then Rooms old and shabby
Stayed 2 nights in Oct 2023

2/10 Terrible

Noura

Disliked: Cleanliness
Stayed 2 nights in Sep 2023