See all properties
Save

Excelsior Hotel Downtown

Property class: 4

Photo gallery for Excelsior Hotel Downtown

A hotel room with a bed, a desk, a chair, and a wardrobe.
Creator video - submitted by lenmur
A hotel room with a sofa, a coffee table, a desk with a lamp, a painting on the wall, and a large window with curtains.
A hotel room with a table, chairs, a lamp, a framed picture on the wall, and curtains.
A modern bathroom with a toilet, bidet, and a large mirror.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
The current price is AU$86
includes taxes & fees
12 Nov - 13 Nov

Explore the area

View map
Al Rigga Street, Deira, Dubai, 29499
  • Place, Al Ghurair Centre
    ‪6 min walk‬
  • Place, Dubai Creek
    ‪13 min walk‬
  • Place, City Centre Deira
    ‪3 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪5 min drive‬

Room options

View all photos for Executive Suite

A hotel room with a bed, a desk with a television, a chair, a lamp, and a window with curtains.

Executive Suite

  • City view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Executive Twin Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Executive Twin Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Executive Room

A hotel room with a large bed, a desk, a chair, a bedside table, and a lamp.

Executive Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Superior Twin Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Superior Room

A hotel room with a bed, bedside lamps, a desk with a chair, a window with curtains, and a framed picture on the wall.

Superior Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

You may also like

Ad
A hotel entrance with a central fountain, multiple balconies, and a clear sky.

NH Collection Dubai Ibn Battuta

Jebel Ali
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
10.0 out of 10, Exceptional, 2 reviews
The price is AU$176
includes taxes & fees
13 Nov - 14 Nov
NH Collection Dubai Ibn Battuta

About the area

Dubai

Excelsior Hotel Downtown puts you in the heart of Dubai, within a 20-minute stroll of Al Ghurair Centre and Dubai Creek. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Bistro Restaurant, is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of an airport shuttle. .With a stay at this 4-property class Deira hotel, you'll be 2.1 km (1.3 mi) from City Centre Deira and 2.9 km (1.8 mi) from Gold Souk.

What's nearby

  • Al Ghurair Centre - 6 min walk - 0.6 km
  • Reef Mall - 7 min walk - 0.7 km
  • Deira Clocktower - 12 min walk - 1.1 km
  • Dubai Creek - 13 min walk - 1.2 km
  • City Centre Deira - 3 min drive - 2.4 km

Getting around

  • Al Rigga Station - 4 min walk
  • Dubai (DXB-Dubai Intl.) - 11 min drive

Restaurants

  • ‪Hardees - ‬3 min walk
  • ‪Grano Coffee - ‬2 min walk
  • ‪Beirut Restaurant and Grills مطعم ومشاوي بيروت - ‬2 min walk
  • ‪New Marina Restaurant - ‬2 min walk
  • ‪Qwaider Al Nabulsi Restaurant & Sweets مطعم وحلويات قويدر النابلسي - ‬5 min walk

About this property

Excelsior Hotel Downtown

There's a restaurant on site. WiFi and wired Internet are free in public spaces. There's an onsite business centre. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Excelsior Hotel Downtown. Self parking is free.

Smoking is allowed in designated areas at this 4-star Dubai hotel.

  • 1 building
  • 139 guestrooms or units
  • 8 levels
  • Built in 2024
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Food/drink service (free)
  • Corner/local shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Dining venue
Excelsior Hotel Downtown offers 139 air-conditioned accommodations with a safe and free newspapers. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

A spacious lobby with multiple seating areas, a central staircase, and a decorative ceiling.
Howard Johnson Plaza By Wyndham Dubai Deira
Deira
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
3.4 out of 5, 298 reviews
The price is AU$84
includes taxes & fees
11 Nov - 12 Nov
Howard Johnson Plaza By Wyndham Dubai Deira

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Bistro Restaurant

Things to do

  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out fee: AED 150

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excelsior Hotel Downtown

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 120.0 per night.
  • Cots (infant beds) are not available.

Payment types

  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AED 150 per vehicle
  • Late check-out fee: AED 150
  • Rollaway bed fee: AED 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number 510238

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Excelsior Hotel Downtown Dubai
Excelsior Downtown Dubai
Hotel Excelsior Hotel Downtown Dubai
Dubai Excelsior Hotel Downtown Hotel
Hotel Excelsior Hotel Downtown
Holiday Inn Dubai Downtown Dubai
Excelsior Downtown
Excelsior Hotel Downtown Dubai
Excelsior Downtown Dubai
Hotel Excelsior Hotel Downtown Dubai
Dubai Excelsior Hotel Downtown Hotel
Hotel Excelsior Hotel Downtown
Excelsior Hotel Downtown
Vision Imperial Hotel Hotel
Vision Imperial Hotel Dubai
Vision Imperial Hotel Hotel Dubai

Frequently asked questions

Is parking available at Excelsior Hotel Downtown?

Yep, Excelsior Hotel Downtown has a free self car park.

How much does it cost to stay at Excelsior Hotel Downtown?

As of 10 Nov 2026, prices found for a 1-night stay for 2 adults at Excelsior Hotel Downtown on 12 Nov 2026 start from AU$86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Excelsior Hotel Downtown?

The closest beach to Excelsior Hotel Downtown is Jumeirah Beach (14.5 km).

Does Excelsior Hotel Downtown have a pool?

Excelsior Hotel Downtown has an outdoor pool.

Is there a free airport shuttle available at Excelsior Hotel Downtown?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Excelsior Hotel Downtown?

Yep, you can grab a meal at Excelsior Hotel Downtown's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Excelsior Hotel Downtown?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Excelsior Hotel Downtown?

No, pets and service animals are not allowed.

Excelsior Hotel Downtown Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 61 out of 213 reviews
Rating 8 - Good. 53 out of 213 reviews
Rating 6 - Okay. 41 out of 213 reviews
Rating 4 - Poor. 33 out of 213 reviews
Rating 2 - Terrible. 25 out of 213 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
I like that everything was near perfect location restaurant shopping and entertainment!!
Stayed 19 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Very supportive and friendly staff, thank you.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Location was good. No hot water was a problem.
Stayed 14 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Good room. Good parking. I stayed on 6th floor. Quiet room. Gym just ok. Nothing great. Philippino locality. Lots of shops nearby.
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not a clean hotel and looked completely different from the pictures. Our first room was awful, and they had to change it. However, the staff and workers were very nice and kind, which was the only good part of our stay. Tge area of hotel was so bad and not good for stay. Busy- dirty.
Stayed 8 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
We where 4 guest 2adults and 2 kids we get only 1 queensize bed how they allow that ? While i booked 1 queensize and one person bed that was the worst sleep i've ever had in my life 😡
Stayed 1 night in Aug 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean. The toilet was covered in human dirt. There was a door in our room that connected our room to the next room (519&518). They were smoking all the time and irritated us because of the tobacco smell and contamination penetrating through that door. Staff didn’t confront them.
Stayed 4 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t clean, every day after coming back at night I found out they didn’t clean the room, after complaining they clean only one night the room. Also they refuse to give you clean towels. I even spoke with the manager Mustapha who didn’t do anything and only said “ Next time you here we will clean up the room” That was very sarcastic. The phone in the room also didn’t work It was a terrible unacceptable experience.
Stayed 5 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Incomplete amenities, no toothbrush, no slippers provided. Window curtain is broken.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness
Helt OK Bra beliggenhet Mye Indisk og Arabisk mat og underhodning
Stayed 11 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Das Hotel ist in Ordnung und sehr sauber gehalten. Uns war das Halbpension nicht bewusst, dass wir täglich auf einer bestimmten Speisekarte kleine Auswahl haben und das Essen wurde in unser Zimmer gebracht. Wir durften nicht im Restaurant unser Abendessen speisen. Die Auswahl war täglich dasselbe. Der Koch Mr Rauf und das Servicepersonal hat auf unser Wunsch sich sehr bemüht, etwas abwechselungsreiches anzubieten. Gelang nicht immer. Aber der Wille zählt. Ansonsten würden wir nicht mehr in diesem Hotel Halbpension buchen. Das Frühstückbüffet war auch nicht sehr vielfältig, leider. Sehr standard. Wenig Auswahl. Die Mitarbeiter aber waren alle sehr engagiert und hilfsbereit.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Very disappointed. No restaurants to have food. Very rude manager
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place to Stay

I chose this as this was 4 star and it was near to Metro station. I had no complaints. I booked online and it was cheaper. I got a room on the upper floor so there was no such noise from the cafe downstairs.
Stayed 1 night in Jan 2022
Verified review

4/10 Poor

the location is very good but music sound of hotel club was crazy by 3AM at least at the floor which my room was .also hotel took 30 DHS as tax ! also I have asked expedia Im going to pay hotel fee onsite by cash , but ...!!
Stayed 2 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in city centre, and access every where.
Stayed 3 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

It was very nice. Princess the receptionist was very nice and upgraded me, however now with their new policy of charging for early checking in, I will have search for another hotel that allows early check in.
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As good as always

My stay in this hotel was very good as always. Don't complain at all. Nice staff and always there to help you out. Special thanks to Abygaelle who was constantly there and took good care of us. Thank you again :).
Stayed 21 nights in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a pleasure

I arrived early and was accommodated with a smoking room first available. Princess the receptionist apologized for the inconvenience and upgraded me to a nicer roomy room.
Stayed 4 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive cleaningness

I was great. The cleaning was superb, everyday changing the towels, cleaning the whole room and tacking extra attention to my needs. I would like to thank the nice Abigaël for her extraordinary care in my room and making sure to make it in the best shape everyday.
Stayed 7 nights in May 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable & Clean

Great value for money. The reception staff were very friendly. The housekeeping was very good. The maintenance were very responsive. It needs soms renovations but working fine.
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good hotel!

Excellent service!! All the people in this hotel were very nice and helpfull!! Room is very nice, breakfast and dinner were great and there is a gym and a pool at the rooftop. Al rigga metro station is 5 minutes walk or you can find a taxi in the street in 5 minutes.
Stayed 2 nights in Apr 2021
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Need renovation & pest control

I’ll start by saying that if I had a refundable reservation I would have left the 2nd night! The rooms are in desperate need for renovation, not sure if the furniture is old or they are trying to pull off a classic style, but for sure their showers, tubs, seats, flush & shower curtains need to be changed. Stayed 2 nights in the first room: Shower handle broken, can’t use the tub to relax as the water holder doesn’t work, remote control not working. I asked them to change the room after the first night they said they dnt have availability & that they will fix the problems. They changed the remote, it still ddnt work, the 3rd day I stopped having hot water. It is when I insisted to change the room and if they dnt have availability they can give me my money & I can go somewhere else. Room 2 I stayed 7 nights: Better than first room but still the bathroom needs renovation. To note that in both rooms I had cockroaches! & when I complained abt that they said they sprayed but can’t do anything more... several times I had to go back down to reactivate my key card. Not sure how they are operating a 4 stars hotel. Food not bad, though they dnt have diet cola only regular lol. Location is in older part of Dubai. Parking is available Supermarket around the corner Have a gym and pool but I Ddnt use. The staff tried to help & are friendly, but that’s not enough to run a hotel
Stayed 8 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very courteous
Stayed 2 nights in Oct 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service like always

Very good hotel like always. The staff is very comprehensive et qualified. See you soon
Stayed 24 nights in Aug 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Convenient but noisy

Was noisy at night due to location of our room which was on the 5th floor. There was a night club on the 1st floor.
Stayed 3 nights in Feb 2020