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Atlantis The Palm

5-star property
Crescent Road, Dubai, 1800 796 370
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Exceptional!
100%
of guests recommend
4.7 out of 5
Wotif Guest Rating
View all 23 Wotif Guest Reviews

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Hotel Description

A luxury stay in Dubai awaits you at Atlantis The Palm. You'll be 0.4 km (0.2 mi) from Aquaventure and 11.7 km (7.3 mi) from The Walk. Highlights at this beachfront hotel include 20 restaurants, 2 outdoor swimming pools and a full-service spa.

You can enjoy LED TVs with satellite channels, and all 1539 soundproofed rooms feature free WiFi, furnished balconies or patios and iPod docks. Minibars provide refreshments, and 24-hour room service is also available. Premium linens welcome you to a good night's rest, and other nice touches include rainfall showerheads and bathrobes. Coffee/tea makers, in-room childcare and free newspapers are also available.

A day of pampering at Shuiqi can include massages, body scrubs and facials along with aromatherapy and hydrotherapy. With 3 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find free cabanas, and enjoy the 3 outdoor tennis courts and free water park. A conference centre, a business centre and limo/town car service are among the business amenities offered. Other amenities include an outdoor swimming pool, free WiFi in public areas and a health club. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also free valet parking, along with the convenience of a free shopping centre shuttle.

Within a 15-minute drive of this 5-star Palm Jumeirah hotel, attractions include Souk Madinat Jumeirah and Skydive Dubai.

Room, 1 King Bed (Ocean)

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$375* Per night/room 24 Sep. - 25 Sep.

Club Suite, 2 Bedrooms, Terrace

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 2 Bedrooms (Regal Mandatory Gala Dinner)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Executive Suite (Club)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Terrace (Mandatory Gala Dinner)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Club Suite, 2 Bedrooms (Executive)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Atlantis The Palm ratings based on 23 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Atlantis The Palm

Everyone (10) Couples (3) Family (10)
5 out of 5

Posted by on 6 Jul. 2019

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5 out of 5
Excellent for families with young ones! Especially the waterpark and aquarium also the guy at Lilly’s cafe was very friendly and makes the best coffees!

Posted by , from adelaide, aus on 27 Jan. 2019

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1 out of 5
We had a drilling noise above our room at 6pm on Sat. night. We called guest services to complain & were informed this was scheduled maintenance which would go till 10pm so we accepted a choice to change rooms which was not confirmed until 9pm, 3 hours later. The next morning I complained to reception who first said they were not aware of any maintenance, then the manager repeated the same thing. I was then told it could have been an emergency or some works outside the hotel. The manager, Gaukar basically did not listen or take my issue seriously and see it from the customers viewpoint which is what a “supposedly” world class hotel should be all about. I left frustrated, never to return and will share my horrible experience so others avoid it.

Posted by , from Sydney on 23 Sep. 2018

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5 out of 5

Hotel next to water park

Enjoined the pools and the water park. Multiple restaurants with a variety of good food.

Posted by , from Melbourne on 26 Jul. 2017

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5 out of 5
Pros: The welcome bit in the room
Cons: Check in Checkout - endless wait
Location: Classic
Facilities: State of the art; Value: Good; Service: Outstanding; Cleanliness: Pristine;

Posted by , from Australia - VIC - Melbourne on 9 Sep. 2014

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4 out of 5
Pros: The whole experience.
Cons: Staff not putting notes on their system about what you discussed earlier
Location: Just right
Facilities: Outstanding; Value: Moderate; Service: Sufficient; Cleanliness: Immaculate; Didn't have to leave the hotel as facilities there was amazing including water park and dolphin experience

Posted by , from Australia - WA - Perth on 8 Sep. 2014

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5 out of 5
Pros: Fantastic Service by friendly people
Cons: Nothing
Location: Tranquil, Great, Good views
Facilities: Top of the line; Value: Affordable; Service: Flawless, Go the extra mile; Cleanliness: Spotless, Beautiful; Fantastic Water Park - family friendly

Posted by , from Australia - WA - Regional WA on 26 Jul. 2014

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5 out of 5
Pros: Restaurants and facilities provide great variety
Cons: Check in was a debacle
Location: Good views, Far from malls
Facilities: Outstanding; Value: Fair price, Expensive but first rate; Service: Professional, Respectful, Friendly; Cleanliness: Immaculate;

Posted by , from Australia - VIC - Melbourne on 18 Jul. 2014

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5 out of 5
Pros: Large amount of dining options and Aquaventure Waterpark
Location: Away from it all
Facilities: Outstanding; Service: Go the extra mile; Cleanliness: Pristine;

Posted by , from Australia - QLD - Brisbane on 30 Jun. 2014

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5 out of 5
Pros: Staff and location
Cons: None
Location: Outstanding
Facilities: Top of the line; Value: Great deal; Service: Outstanding; Cleanliness: Immaculate; A great stopover experience wish we could have stayed longer

Posted by , from Australia - VIC - Regional VIC on 19 Mar. 2014

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About the Atlantis The Palm

Location Crescent Road, Dubai,

Renovations + Closures

The property is renovating until 31 December 2019 (completion date subject to change). The following areas are affected:

  • Selected guestrooms

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atlantis The Palm, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 20 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A swim-up bar. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a complimentary water park, an outdoor pool and a kid's pool. Free self parking and valet parking are available. This 5-star Dubai hotel is smoke free.

  • 1539 guestrooms or units
  • 22 levels
  • 2 buildings
  • 20 dining venues
  • 3 bars or lounges
  • Built in 2008
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (37.5 km / 23.3 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Atlantis The Palm offers 1539 forms of air-conditioned accommodation with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Beds feature premium bedding. 60-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a bath and shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested.A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio (furnished)
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Atlantis The Palm has 20 restaurants on site.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 27
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Guests should notify the property in advance of their flight details. Contact details can be found in the booking confirmation.

Guests booked in an Imperial Club room must contact this property at least 48 hours in advance to schedule airport transportation. For more details, please contact the property using the information on the reservation confirmation received after booking.

All guests must show a valid passport or Emirates ID (for UAE residents) at check-in. These are the only forms of identification accepted at this property. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 3300.00
  • New Year's Eve (31 December) Gala Dinner per child: AED 2250.00 (from 12 to 18 years old)
  • Tourism fee: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 170 per person (approximately)
  • Airport shuttle fee: AED 485 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlantis
  • Atlantis Hotel
  • Atlantis Hotel Palm
  • Atlantis Palm
  • Palm Atlantis
  • Atlantis The Palm Dubai
  • Atlantis The Palm Hotel Dubai
  • Atlantis Palm Hotel Dubai
  • Atlantis Palm Hotel
  • Atlantis Palm Dubai
  • Atlantis The Palm Hotel
  • Atlantis The Palm Dubai
  • Atlantis The Palm Hotel Dubai

You should know

  • Atlantis The Palm offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.