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Atlantis The Palm

5-star property
Crescent Road, Dubai, 1800 796 370
Choose Dates
4.2 out of 5
Very good!
See all 5 Wotif Reviews

"Great restaurants, fish aquariums are truly amazing " More

By a verified traveller on Wed 19 Feb 2020

Points Of Interest

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Hotel Description

A luxury stay in Dubai awaits you at Atlantis The Palm. You'll be 0.4 km (0.2 mi) from Aquaventure and 11.7 km (7.3 mi) from The Walk. Highlights at this beachfront hotel include 20 restaurants, 2 outdoor swimming pools, and a full-service spa.

LED TVs with satellite channels are featured in all 1539 soundproofed rooms, and you can enjoy free WiFi, furnished balconies or patios, and iPod docks. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include rainfall showerheads and bathrobes. Sofa beds, coffee/tea makers, and in-room childcare are also available.

A relaxing day at Shuiqi can include massages, body scrubs, and facials along with aromatherapy and hydrotherapy. With 3 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find free cabanas, and enjoy the 3 outdoor tennis courts and free water park. A conference center, a business center, and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas, a health club, and a lazy river. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also free valet parking, along with the convenience of a free shopping center shuttle.

Attractions within a 15-minute drive of this 5-star Palm Jumeirah hotel include Souk Madinat Jumeirah and Skydive Dubai.

Room, 1 King Bed (Ocean)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$326* Per night/room 7 Feb. - 8 Feb.

Club Suite (Regal - Free EXPO 2020 Ticket)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, Terrace (inclusive of Free EXPO 2020 Ticket)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Room, 2 Queen Beds (Ocean - Free EXPO 2020 Ticket)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Basic Room, 2 Queen Beds (Palm - Free EXPO 2020 Ticket)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds (Imperial - Free EXPO 2020 Ticket)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Atlantis The Palm ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Atlantis The Palm

Everyone (3) Family (1)
5 out of 5
Great restaurants, fish aquariums are truly amazing

Posted by , from Kalgoorlie Australia on 19 Feb. 2020

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5 out of 5
Upon checking in, Ahmed was exceptionally hospitable and efficient . Thank you

Posted by on 10 Jan. 2020

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5 out of 5

Posted by on 6 Jul. 2019

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5 out of 5
Excellent for families with young ones! Especially the waterpark and aquarium also the guy at Lilly’s cafe was very friendly and makes the best coffees!

Posted by , from adelaide, aus on 27 Jan. 2019

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1 out of 5
We had a drilling noise above our room at 6pm on Sat. night. We called guest services to complain & were informed this was scheduled maintenance which would go till 10pm so we accepted a choice to change rooms which was not confirmed until 9pm, 3 hours later. The next morning I complained to reception who first said they were not aware of any maintenance, then the manager repeated the same thing. I was then told it could have been an emergency or some works outside the hotel. The manager, Gaukar basically did not listen or take my issue seriously and see it from the customers viewpoint which is what a “supposedly” world class hotel should be all about. I left frustrated, never to return and will share my horrible experience so others avoid it.

Posted by , from Sydney on 23 Sep. 2018

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About the Atlantis The Palm

Location Crescent Road, Dubai,

Property Features

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atlantis The Palm you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 20 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a complimentary water park, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. This 5-star Dubai hotel is smoke free.

  • 1539 guestrooms or units
  • 22 levels
  • 2 buildings
  • 20 dining venues
  • 3 bars or lounges
  • Built in 2008
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai Intl. Airport (DXB) (37.5 km / 23.3 mi)
  • Property shuttles: Free shopping center shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Atlantis The Palm offers 1539 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Beds feature premium bedding. 60-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pull-out sofa bed
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Atlantis The Palm has 20 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 27
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests must show a valid passport or Emirates ID (for UAE residents) at check-in. These are the only forms of identification accepted at this property.

Guests booked in an Imperial Club room must contact this property at least 48 hours in advance to schedule airport transportation.

Guests booked in a UAE Resident, UAE ID Mandatory Rooms must present Emirates ID (for UAE residents) at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Guests should notify the property in advance of their flight details.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 3300
  • New Year's Eve (31 December) Gala Dinner per child: AED 1250 (from 12 to 13 years old)
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 170 per person (approximately)
  • Airport shuttle fee: AED 485 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlantis
  • Atlantis Hotel
  • Atlantis Hotel Palm
  • Atlantis Palm
  • Palm Atlantis
  • Atlantis The Palm Dubai
  • Atlantis The Palm Hotel Dubai
  • Atlantis Palm Hotel Dubai
  • Atlantis Palm Hotel
  • Atlantis Palm Dubai
  • Atlantis The Palm Hotel
  • Atlantis The Palm Dubai
  • Atlantis The Palm Hotel Dubai

You should know

  • Atlantis The Palm offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.