See all properties
Save

The Empress Hotel

4.0 star property
Fun on the beach, near Palace Casino

Photo gallery for The Empress Hotel

Front of property - evening/night
Reception
Garden
1 bedroom, desk, blackout curtains, iron/ironing board
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
Central Promenade, Douglas, England, IM2 4RA
  • Douglas Beach
    ‪2 min walk‬
  • Palace Casino
    ‪4 min walk‬
  • Gaiety Theatre
    ‪7 min walk‬
  • Isle of Man (IOM)
    ‪15 min drive‬

Room options

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

Highlights

Heating
LED TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

1 bedroom, desk, blackout curtains, iron/ironing board

Deluxe Double or Twin Room, 1 Bedroom, Sea View

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
Coffee/tea maker
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View | Game room

Panoramic Penthouse, Sea View

Highlights

Balcony
Heating
LED TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

Highlights

Separate sitting area
Heating
LED TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed | Property amenity

Classic Single Room, 1 Single Bed

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View

Executive Double Room, Sea View

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 17 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Douglas

The Empress Hotel puts you in the heart of Douglas, within just a 10-minute stroll of Douglas Beach and Palace Casino. Highlights at this beachfront hotel include free buffet breakfast, a restaurant and a bar/lounge. .The restaurant, The Brasserie Restaurant, is open for dinner. The Piano Bar is the hotel's own piano bar, serving drinks along with lunch and dinner. 2497 square feet (232 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of free parking nearby. .Places within a 15-minute walk of this 4-property class Douglas hotel include Gaiety Theatre and Manx Museum.

What's nearby

  • Douglas Beach - 2 min walk - 0.2 km
  • Palace Casino - 4 min walk - 0.4 km
  • Gaiety Theatre - 7 min walk - 0.7 km
  • Manx Museum - 13 min walk - 1.1 km
  • National Sports Centre - 3 min drive - 2.7 km

Getting around

  • Douglas Ferry Station - 17 min walk
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬10 min walk
  • ‪The Woodbourne - ‬12 min walk
  • ‪Terrace Chippy & Diner - ‬12 min walk
  • ‪Victoria Grill - ‬15 min walk
  • ‪Sam Webbs - ‬7 min walk

About this property

The Empress Hotel

Fun on the beach, near Palace Casino
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2497 square feet (232 square metres) and includes conference space. The business-friendly The Empress Hotel also features a vending machine, a garden, and dry cleaning/laundry services.

This Victorian Douglas hotel is smoke free.

  • 104 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2497 sq ft of conference space
  • 232 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Empress Hotel offers 104 accommodations with coffee/tea makers and a hairdryer. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Bulgarian, English, Polish

Similar properties

On the beach

Best Western Palace Hotel & Casino

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
3.7 out of 5, Good, 877 reviews
The price is AU$189
includes taxes & fees
22 June - 23 June
Best Western Palace Hotel & Casino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

What is the cancellation policy at The Empress Hotel?

The Empress Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to The Empress Hotel?

Yep, The Empress Hotel is on Douglas Beach.

Does The Empress Hotel serve breakfast?

You bet, travelers are hooked on the free buffet breakfast here! Offered daily from 7:00 AM to 10:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at The Empress Hotel?

No, The Empress Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Empress Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Empress Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Empress Hotel?

No, only service animals are allowed.

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 322 out of 808 reviews
Rating 8 - Good. 350 out of 808 reviews
Rating 6 - Okay. 90 out of 808 reviews
Rating 4 - Poor. 25 out of 808 reviews
Rating 2 - Terrible. 21 out of 808 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Pleasant hotel on Douglas sea front Parking across on the main road with an island parking disc
Stayed 2 nights in Mar 2025

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the ambience , decor and location. Nice stay, would visit again.
Stayed 2 nights in Feb 2025

6/10 Okay

rebekah

Business traveller
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay at the empress, nice improvements after the recent renovation.
Stayed 3 nights in Feb 2025

2/10 Terrible

Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At first exactly what expected. We had food that day in the hotel, but by the evening my daughter was vomiting and the other things linked with food poisoning. This finally stopped at 5am in the morning and needed to rest. It was not a bug or virus and advised it was almost certainly food poison. She only ate at the hotel that day. By 8am there was so much banging and it turned out they were doing work on the room next door. It was a Sunday… bit early for that for a tourist hotel especially as we had been up all night! On check out I tried to advise the receptionist… they were not interested, did not even ask how my daughter was or offer to log my concerns.
Stayed 1 night in Feb 2025

10/10 Excellent

Kenny, Leicester

Stayed 2 nights in Jan 2025

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service
Nice tidy hotel on the waterfront.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

HENRY

Liked: Cleanliness, property conditions & facilities
Value for money
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Stayed 3 nights in Dec 2024

10/10 Excellent

Anthony

Travelled with family
Stayed 2 nights in Jan 2025

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Dale

Stayed 1 night in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort

Very enjoyable stay

Lovely stay in the Penthouse - good space and amazing views. Hotel is a little tired in places but that is reflected in the price plus the main bar area and staff more than make up for it.
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Stayed 1 night in Dec 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Niamh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Spot

Great spot, very cool location on the seafront. Lovely staff, great breakfast and clean, well equipped rooms
Stayed 2 nights in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Gino, OAKVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. People are great
Stayed 2 nights in Nov 2024

6/10 Okay

Everitt

Business traveller
Liked: Staff & service

Hotel is okay.

The stay was okay. The staff was nice. The hotel is pretty clean, just the rooms are a bit simple.
Stayed 4 nights in Nov 2024

8/10 Good

Lloyd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

I stay here when on the island for work as it’s a good location, good value and always clean. There’s also a comfortable bar and restaurant on site which I find great after a long day and breakfast is self serve and has good choice for a quick bite before heading out.
View from the front of the hotel looking out at the bay
Stayed 2 nights in Nov 2024