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Best Western Palace Hotel & Casino

4.0 star property
Beachfront, with full-service spa

Choose dates to view prices

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Exterior
In-room safe, desk, iron/ironing board, free WiFi
2 restaurants, breakfast served
Lobby
Reviews
7.4

Good

Popular amenities

  • Hot tubHot tubHot tub
  • Spa
  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • Restaurant
  • BarBarBar

Explore the area

Map
Central Promenade, Douglas, England, IM2 4NA
  • Popular LocationDouglas Beach1 min walk
  • Popular LocationPalace Casino1 min walk
  • Popular LocationGaiety Theatre12 min walk
  • AirportIsle of Man (IOM)22 min drive

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View

9.6/10 Exceptional

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View

9.3/10 Wonderful

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed - double
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

8.2/10 Very good

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

7.4/10 Good

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

8.2/10 Very good

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
  • Sleeps 2
  • 1 Double Bed

About the area

Douglas

At Best Western Palace Hotel & Casino you'll be within steps of Douglas Beach and Palace Casino. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and a casino. .The restaurant, Paragon Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Spend the day at the beach and enjoy the on-site indoor swimming pool, gym and Hot tub. Business amenities include meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this 4-property class Douglas hotel include Gaiety Theatre and Summerhill Glen.

What's nearby

  • Douglas Beach - 1 min walk
  • Palace Casino - 1 min walk
  • Gaiety Theatre - 12 min walk
  • Tynwald - 2 min drive
  • Tower of Refuge - 3 min drive

Getting around

  • Douglas Ferry Station - 7 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • Bordello - 3 min drive
  • Golden Gate Chinese Take Away - 4 min drive
  • Terrace Chippy & Diner - 20 min walk
  • Bushy's TT Village - 11 min walk
  • 1886 Bar & Grill - 19 min walk

About this property

Best Western Palace Hotel & Casino

Beachfront, with full-service spa
Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A casino, a hot tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1965
  • Casino
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge
Best Western Palace Hotel & Casino offers 133 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Building
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 per person
  • Self-parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Barclaycard. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
BEST WESTERN Palace Hotel
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BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
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Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

Is parking available at Best Western Palace Hotel & Casino?

Yep, Best Western Palace Hotel & Casino has a self car park for GBP 4 per day.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of 24 May 2024, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on 9 June 2024 start from AU$171.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Palace Hotel & Casino?

Yep, Best Western Palace Hotel & Casino is on Douglas Beach.

Is there a spa on site at Best Western Palace Hotel & Casino?

Yep, there is an onsite spa at Best Western Palace Hotel & Casino.

Does Best Western Palace Hotel & Casino have a pool?

Best Western Palace Hotel & Casino has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Best Western Palace Hotel & Casino?

Best Western Palace Hotel & Casino features a full-service spa, a health club and an indoor pool.

Does Best Western Palace Hotel & Casino serve breakfast?

Yep, our guests give high marks to the buffet breakfast here! Available daily between 7 AM and 10 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Best Western Palace Hotel & Casino?

No, Best Western Palace Hotel & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Palace Hotel & Casino?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Palace Hotel & Casino?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Palace Hotel & Casino?

No, only service animals are allowed.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 159 out of 771 reviews" "
Rating 8 - Good. 305 out of 771 reviews" "
Rating 6 - Okay. 209 out of 771 reviews" "
Rating 4 - Poor. 72 out of 771 reviews" "
Rating 2 - Terrible. 26 out of 771 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Patrick

Travelled with group
Disliked: Property conditions & facilities, room comfort
Not 4 star residence
Hotel not in good condition Reception very tired looking Small twin room Room not serviced over 3 night stay. Room generally clean Breakfast not bad. Friendly staff. Tap control shower, basic.
Stayed 3 nights in Feb 2024

8/10 Good

Ross

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was nice with view across the sea. But like the rest of Douglas it is a bit tired and past its sell by date. The restaurant was good and the food really nice and great value. Friendly staff in the restaurant. Pity the jacuzzi and the saunas were out of action.
Stayed 2 nights in Feb 2024

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated but not bad for money especially on island needs updated very 80s no staff at desk had to wait for attention but friendly once there.
Stayed 3 nights in Feb 2024

8/10 Good

Niamh

Stayed 2 nights in Feb 2024

10/10 Excellent

Carol

Travelled with family
Liked: Staff & service
Near to venue I was attending
Stayed 1 night in Feb 2024

6/10 Okay

Jon

Business traveller
Fairly cheap rates so didn’t expect too much beyond an average stay but well located and not too far from town centre and facilities. Room basic but fairly comfortable but a shame about constant noise from guests returning from the casino in the early hours so not very restful, but again should have expected that being a risk with the casino being part of the hotel complex.
Stayed 2 nights in Feb 2024

8/10 Good

Gareth Kevin Samuel

Travelled with group
Liked: Staff & service, amenities
Helpful staff and lovely room Possible updating of carpet in entrance hall but that maybe more it just looked dark and not as welcoming
Stayed 1 night in Jan 2024

4/10 Poor

Andrew

Travelled with partner
Disliked: Amenities
The whole premises was tired, run down and exhausted. The key cards keep failing causing frequent unnecessary trips to reception. The room facilities were adequate but not refreshed for the stay. Wholly disappointing and in no way comparative to the marketing descriptions on line.
Stayed 3 nights in Jan 2024

6/10 Okay

Justin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Denis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024