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Kempinski Hotel Grand Arena

Photo gallery for Kempinski Hotel Grand Arena

A multi-story hotel with wooden balconies and a stone facade, set against a backdrop of snow-covered mountains.
A chef cooking with flames on a grill in a kitchen with shelves and various kitchen items in the background.
A balcony with a view of a mountain range, a wooden building, and red flowers.
A pool with lounge chairs and umbrellas, surrounded by trees and mountains in the background.
A chef cooking with flames on a stove in a modern kitchen.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is AU$245
includes taxes & fees
15 Oct - 16 Oct

Explore the area

View map
Pirin Street 96, Bansko, 2770
  • Place, Bansko Ski Resort
    ‪1 min walk‬
  • Place, Bansko Gondola Lift
    ‪5 min walk‬
  • Place, Vihren
    ‪7 min walk‬

Room options

Room

  • Sleeps 2
  • 2 Single Beds

Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a large bed, a wooden bench, a dining table with fruit, and a vase of flowers.

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

A hotel room with a large bed, a wooden bench, a dining table with fruit, and a vase of flowers.

Superior Room, 1 King Bed, Mountain View

9.6 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Mountain View

A hotel room with two beds, a sitting area, a lamp, and a view of mountains.

Superior Room, 2 Single Beds, Mountain View

  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 King Bed, City View

A hotel room with a bed, a desk, a chair, a lamp, a window, and a skylight.

Suite, 1 King Bed, City View

  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, City View

A hotel room with two beds, a sitting area, a lamp, and a view of mountains.

Standard Room, 2 Single Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Twin Beds, City View

A hotel room with two beds, a wooden headboard, a nightstand, a lamp, a vase with flowers, and a view of the outdoors.

Standard Room, 2 Twin Beds, City View

  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed, Mountain View

A hotel room with a wooden headboard, a large bed, a wooden nightstand with a vase of flowers, a wooden bench, a table with fruit, and a view of mountains through the window.

Executive Room, 1 King Bed, Mountain View

  • Mountain view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio, 1 King Bed, Mountain View

A hotel room with a large bed, a small table, two chairs, a sofa, a window with a view, and a skylight above the bed.

Junior Studio, 1 King Bed, Mountain View

  • Mountain view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Bansko

A luxury stay in Bansko awaits you at Kempinski Hotel Grand Arena. Within steps you'll find Bansko Ski Resort and Bansko Gondola Lift. Highlights at this ski hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and reflexology along with access to the sauna and hot tub. The buffet restaurant, Gallery Restaurant, serves international cuisine and is open for breakfast. At the hotel's own poolside bar, you can stop for a drink. With ski-in ski-out access, there's more time for downhill skiing, and you'll find ski storage and ski passes on site. 2691 square feet (250 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include an outdoor swimming pool, an indoor swimming pool and free Wi-Fi in public areas. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Bansko hotel include Vihren and Pirin National Park Visitor Center.

What's nearby

  • Bansko Ski Resort - 1 min walk - 0.0 km
  • Bansko Gondola Lift - 5 min walk - 0.5 km
  • Vihren - 7 min walk - 0.6 km
  • Holy Trinity Church - 2 min drive - 1.9 km
  • House Museum of Nikola Vaptsarov - 2 min drive - 1.9 km

Getting around

  • Sofia (SOF) - 145 min drive

Restaurants

  • ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk
  • ‪Space Zone - ‬4 min walk
  • ‪Ethno - ‬1 min walk
  • ‪The Log House (Дървената Къща) - ‬5 min walk
  • ‪Ginger - ‬3 min walk

About this property

Kempinski Hotel Grand Arena

After a day on the slopes, enjoy treatments at the full-service spa and swim in the indoor and outdoor swimming pools. Kempinski Hotel Grand Arena helps provide the perfect ski holiday with ski storage, ski passes and shopping on site. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a complimentary children's club and a health club. Parking is available for a fee.

This 5-star Bansko hotel is smoke free.

  • 123 guestrooms or units
  • 5 levels
  • 5 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 2691 sq ft of conference space
  • 250 sq. m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Kempinski Hotel Grand Arena offers 123 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. 27-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Similar properties

A snow-covered building with a sign reading "FOUR POINTS".
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  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 29 reviews
The price is AU$156
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Parking on site (EUR 5 per day)
  • Valet parking on site (EUR 10 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Come Prima Restaurant
  • Gallery Restaurant
  • Sushi Bar and Teppanyaki

Things to do

  • 24-hour gym
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Downhill skiing
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,691 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 buildings
  • 5 floors
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Lifeguards
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.23 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 180 per person (one-way)
  • Self-parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus a one-off EUR 25 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in June and close in October.
  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Arena Grand Hotel

Grand Arena Hotel

Grand Hotel Arena

Hotel Grand Arena

Kempinski Grand Arena

Kempinski Grand Arena Bansko

Kempinski Grand Arena Hotel

Kempinski Grand Hotel Arena

Kempinski Hotel Grand Arena

Kempinski Hotel Grand Arena Bansko

Kempinski Hotel Bansko

Kempinski Resort Grand Arena

Kempinski Grand Arena Bansko

Kempinski Hotel Grand Arena Hotel

Kempinski Hotel Grand Arena Bansko

Kempinski Hotel Grand Arena Hotel Bansko

Frequently asked questions

What is the cancellation policy at Kempinski Hotel Grand Arena?

Kempinski Hotel Grand Arena offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kempinski Hotel Grand Arena?

As of 15 Sept 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Grand Arena on 15 Oct 2026 start from AU$245, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kempinski Hotel Grand Arena?

Yep, Kempinski Hotel Grand Arena has a self car park for EUR 5 per day. A self car park is also available, for a fee.

Is there a spa on site at Kempinski Hotel Grand Arena?

Yep, there is an onsite spa at Kempinski Hotel Grand Arena. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Kempinski Hotel Grand Arena have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from June to October).

What luxury perks are available at Kempinski Hotel Grand Arena?

Kempinski Hotel Grand Arena features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Kempinski Hotel Grand Arena a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Kempinski Hotel Grand Arena.

Is Kempinski Hotel Grand Arena family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Kempinski Hotel Grand Arena is a hit with families.

Are there hot tubs in the rooms at Kempinski Hotel Grand Arena?

No, but there are deep-soaking baths in the guestrooms.

Does Kempinski Hotel Grand Arena serve breakfast?

Yep, free buffet breakfast is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Kempinski Hotel Grand Arena?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kempinski Hotel Grand Arena?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kempinski Hotel Grand Arena?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Kempinski Hotel Grand Arena?

Cats and dogs are welcome at Kempinski Hotel Grand Arena, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Kempinski Hotel Grand Arena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 253 out of 327 reviews
Rating 8 - Good. 55 out of 327 reviews
Rating 6 - Okay. 12 out of 327 reviews
Rating 4 - Poor. 3 out of 327 reviews
Rating 2 - Terrible. 4 out of 327 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would 100% stay again
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast was exceptional. Pool and spa area was lovely. Staff were brilliant.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, excellent breakfast great location
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

yael

Liked: Cleanliness, staff & service, amenities
very good hotel best service i will back again
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Friendly staff and incredible breakfast.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

shaul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

Julian Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely staff.
Stayed 6 nights in Jan 2024
Verified review

10/10 Excellent

Bilyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay, everything was perfect!
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented hotel with great facilities and good access to town and mountain.
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Stefan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old furniture and not really good mattress but very clean. Decent breakfast, kind staff, but not always helpful and sometimes wait too long to respond. The view is great.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

avraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and a great location

It was a great vacation
Stayed 5 nights in Feb 2024
Verified review

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and amazing location. I would definitely return again.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding in all respects
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Atanas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was nice
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing and accommodating. Location is absolutely epic. You can tell the property is a little dated however, nothing was a problem. Highly recommend.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 night vegan get away

Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great ski hotel

Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.
Stayed 7 nights in Feb 2023
Verified review

8/10 Good

Aviad

Liked: Cleanliness, staff & service

Good ski resort

Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)
Stayed 6 nights in Feb 2025
Verified review

8/10 Good

Nicola

Liked: Staff & service
Disliked: Property conditions & facilities

Rather disappointed

Once a grand hotel now rather dated redeemed by an excellent spa. Needs a total refurbishment. No concierge to advise on mountain walks, no maps etc. out of season but only one of three restaurants open.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities

Still the best hotel in Bansko

I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Splendid stay as expected

We arrived after a 3-day hiking trip in the Pirin National Park, dirty and tired, so the spa of the hotel was a pleasant experience. The room was nice and clean, with good coffe available in the room which was welcome after drinking Nescafe for a few days. The breakfast buffét had lots of options and everything was as expected on this point from one of the best hotels in Bansko.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The best customer service ever!
Stayed 3 nights in Jul 2022
Verified review

6/10 Okay

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable.
Stayed 1 night in Jul 2022