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Sheraton Djibouti

4.0 star property
Hotel with private beach, outdoor pool

Photo gallery for Sheraton Djibouti

View from property
Lobby
Private beach nearby
2 bars/lounges, poolside bar
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Pool
  • Breakfast available
  • Laundry
  • Room service
The current price is AU$354
includes taxes & fees
1 Nov - 2 Nov

Explore the area

View map
BP 1924, Plateau du Serpent, Djibouti
  • Place, Port of Djibouti
    ‪2 min drive‬
  • Place, Hamoudi Mosque
    ‪3 min drive‬
  • Place, Central Market
    ‪3 min drive‬
  • Airport, Djibouti (JIB-Ambouli)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 Queen Bed, Non Smoking, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
Separate bedroom
  • 24 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, Garden View

Garden view

Standard Room, 2 Single Beds, Non Smoking, Garden View

Highlights

Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
Separate bedroom
  • 24 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
Separate bedroom
  • 24 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 2 Single Beds, Non Smoking, Sea View

Highlights

Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
Separate bedroom
  • 24 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 Queen Bed, Non Smoking, Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 1 Queen Bed, Non Smoking, Sea View

Highlights

Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
Separate bedroom
  • 24 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Single Beds, Non Smoking, Garden View (Club Lounge Access)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 2 Single Beds, Non Smoking, Garden View (Club Lounge Access)

Highlights

Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
Separate bedroom
  • 24 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking (Club Lounge Access)

Junior Suite, 1 Bedroom, Non Smoking (Club Lounge Access)

Junior Suite, 1 Bedroom, Non Smoking (Club Lounge Access)

Highlights

Air conditioning
Connecting rooms available
HDTV
Separate bedroom
Down duvet
Pillow-top bed
Premium bedding
Blackout curtains
  • 26 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Club Lounge Access)

Executive Suite, 1 Bedroom, Non Smoking (Club Lounge Access)

Executive Suite, 1 Bedroom, Non Smoking (Club Lounge Access)

Highlights

Air conditioning
Connecting rooms available
HDTV
Separate bedroom
Down duvet
Pillow-top bed
Premium bedding
Blackout curtains
  • 26 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Patio, Sea View (Patio Twin, Club Lounge Access)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Single Beds, Patio, Sea View (Patio Twin, Club Lounge Access)

Highlights

Deck/patio
Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
  • 26 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking, Sea View (Patio King, Club Lounge Access)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, Sea View (Patio King, Club Lounge Access)

Highlights

Patio
Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Queen Bed, Non Smoking, Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 1 Queen Bed, Non Smoking, Garden View

Highlights

Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 Queen Bed, Non Smoking, Garden View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 Queen Bed, Non Smoking, Garden View

Highlights

Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Garden View

Combined shower/bathtub, deep-soaking bathtub, free toiletries

Deluxe Room, 2 Single Beds, Non Smoking, Garden View

Highlights

Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
Separate bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Patio)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, Garden View (Patio)

Highlights

Deck/patio
Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

Garden view

Standard Room, 2 Single Beds, Non Smoking, Sea View

Highlights

Air conditioning
Connecting rooms available
HDTV
Egyptian cotton bed sheets
Blackout curtains
Pillow-top bed
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

About the area

Djibouti

At Sheraton Djibouti you'll be within just a 15-minute stroll of La Siesta Beach and Our Lady of the Good Shepherd Cathedral. Highlights at this beach hotel include 2 bars/lounges, a nearby private beach and a restaurant. .The restaurant, LA BRASSERIE, serves international cuisine and is open for breakfast, lunch and dinner. The Ghoubet Bar is the hotel's own bar, serving drinks along with brunch and light fare. Enjoy the outdoor swimming pool, gym and pool loungers. Meeting rooms and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Le Plateau du Serpent hotel include Église Éthiopienne Orthodoxe Tewahido St Gabriel du Soleil and People's Palace.

What's nearby

  • Our Lady of the Good Shepherd Cathedral - 12 min walk - 1.1 km
  • Port of Djibouti - 2 min drive - 2.0 km
  • Hamoudi Mosque - 3 min drive - 2.4 km
  • Central Market - 3 min drive - 2.4 km
  • Camp Lemonier - 11 min drive - 10.0 km

Getting around

  • Djibouti (JIB-Ambouli) - 18 min drive

Restaurants

  • ‪Green Beans Coffee - ‬13 min drive
  • ‪11 Degrees North - ‬16 min drive
  • ‪Captains House - ‬6 min drive
  • ‪Subway - ‬17 min drive
  • ‪Bharat Mahal - ‬5 min drive

About this property

Sheraton Djibouti

Hotel with private beach, outdoor pool
Feel the sun on your face and watch the ocean waves from the private sandy beach. After a day at the beach, enjoy amenities at Sheraton Djibouti such as an outdoor pool and a fitness centre.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This beach hotel also offers a garden and a terrace. Self parking is free.

This 4-star Djibouti hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 1981
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
Sheraton Djibouti offers 175 accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Property amenity
Djibouti Palace Kempinski
  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.3 out of 5, Excellent, 142 reviews
The price is AU$534
includes taxes & fees
31 Oct - 1 Nov
Djibouti Palace Kempinski

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: DJF 4,005.38 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • LA BRASSERIE
  • The Ghoubet Bar

Things to do

  • Gym
  • Outdoor pool
  • Piano
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Direct access to a private beach
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Djibouti

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for DJF 3500.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately DJF 4005.38 per person
  • Airport shuttle fee: DJF 3000 per person (one-way)
  • Rollaway bed fee: DJF 3500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Djibouti Hotel
Djibouti Hotel Sheraton
Djibouti Sheraton
Djibouti Sheraton Hotel
Hotel Djibouti
Hotel Djibouti Sheraton
Hotel Sheraton Djibouti
Sheraton Djibouti
Sheraton Djibouti Hotel
Sheraton Hotel Djibouti
Sheraton Djibouti Hotel
Sheraton Djibouti Djibouti
Sheraton Djibouti Hotel Djibouti

Frequently asked questions

What is the cancellation policy at Sheraton Djibouti?

Sheraton Djibouti offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Djibouti?

As of 18 Oct 2025, prices found for a 1-night stay for 2 adults at Sheraton Djibouti on 1 Nov 2025 start from AU$353.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Djibouti?

Yep, Sheraton Djibouti has a free self car park.

Are there any beaches close to Sheraton Djibouti?

Yep, Sheraton Djibouti is a short 12-minute walk from La Siesta Beach.

Does Sheraton Djibouti have a pool?

Sheraton Djibouti has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Sheraton Djibouti a romantic place to stay?

Beachfront dining and 24-hour room service, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Djibouti.

Is Sheraton Djibouti family-friendly?

You bet! With amenities such as children's meals, babysitting services and laundry facilities, it's no surprise that Sheraton Djibouti is a hit with families.

Are there hot tubs in the rooms at Sheraton Djibouti?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Djibouti serve breakfast?

You bet, buffet brekkie is available daily from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at Sheraton Djibouti?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Djibouti?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Djibouti?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Djibouti?

No, pets and service animals are not allowed.

Reviews

Sheraton Djibouti Reviews

7.0

Good

7.0/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 36 out of 135 reviews
Rating 8 - Good. 36 out of 135 reviews
Rating 6 - Okay. 27 out of 135 reviews
Rating 4 - Poor. 20 out of 135 reviews
Rating 2 - Terrible. 16 out of 135 reviews

Reviews

8/10 Good

Wail

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice view and the room is clean and comfortable. Staff are nice. The only draw is the laundry service, which is very expensive.
Stayed 5 nights in May 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Good service not really dirty

The facilities were decent, and service was pretty good. It's really just unclean, the pool was disgusting, and the room were not properly cleaned and the towels were not washed and smelt like old socks, got bug bites of unclear source in the room
Stayed 1 night in May 2025

8/10 Good

Daniel

Stayed 5 nights in Mar 2025

10/10 Excellent

SAMIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, nice staff, nice pool.

It was the second time I stayed in this hotel. I keep the same impression as the first time. The staff is extremely nice and polite and eager to please you. The rooms are spacious, the food at the restaurant is good, and the pool is great. I have special thanks to give to Mr Mohamed Said, Mr Khadar, Mr Hassan and Miss Kadidja at the reception. At the restaurant, everybody is nice and helpful but I give very very special thanks to Djama, the best waiter I've ever had. I have to add I got a very bad experience with the receptionist Hasna whom I thought was not behaving professionally.
Stayed 4 nights in Apr 2025

10/10 Excellent

Amin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I highly recommend this hotel for your next travel adventure!”
Stayed 1 night in Mar 2025

2/10 Terrible

Abenezer

Stayed 6 nights in Mar 2025

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An oasis in Djibouti!

Relaxing and enjoyable stay (4 nights) -staff were very friendly and kind. The room had everything we needed and clean/comfortable - great shower! Breakfast was really good and dinner had good veggie choices!
Stayed 1 night in Jan 2025

2/10 Terrible

Jane

Stayed 3 nights in Jan 2025

2/10 Terrible

Li-geng

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is below average and way too expensive. It took them 3 hrs to check me in. My ocean view room had zero ocean view. It was just trees and a large building outside my window. The room welcoming card had a complete stranger's name on it. Lastly, the shuttle that was suppose to pick us at the airport did not.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

TERRY INJUNG

Stayed 2 nights in Nov 2024

2/10 Terrible

Dmitry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2024

10/10 Excellent

omar

Stayed 1 night in Jun 2024

10/10 Excellent

omar

Stayed 1 night in Jun 2024

10/10 Excellent

Adel, Riyadh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hospitality service.
Stayed 2 nights in Jun 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Abdirahman F

Stayed 3 nights in Dec 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique thing about the Sheraton is it location by the water
Stayed 3 nights in Oct 2023

10/10 Excellent

Renalda

Stayed 4 nights in Sep 2023

4/10 Poor

Ali

Stayed 2 nights in Aug 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe, loved the bar and staff.

10/10 Excellent

Adel, Riyadh

Stayed 3 nights in May 2023

4/10 Poor

Garland

I am thoroughly disappointed in my stay at the Sheraton. I paid for a suite & was put into their most basic room upon check in. Whenever I went back downstairs and informed the front desk of their error. I was lied to and told my actual room would be ready within 10 mins. I sat and waited for almost 3 HOURS before I was put into a different room. Whenever I would ask periodically if my room was ready, they would say “10 more minutes sir”. Their excuse was that the room was not clean yet. After almost 3 hours it was around 9:30PM when the front desk agent took me to my room. This room STILL was not the room I paid for. I even showed him the reservation where it said I would have a patio. He told me “sorry sir”. I didn’t even feel like arguing at this point because I was tired & wanted to go to sleep. As a Marriott gold member, this is truly unacceptable. Throughout my stay, I would be awaken at random times due to random hammering and construction taking place near my room. I was NOT warned about this and I even called to complain and nothing was done about it. I was told “Sorry sir”. I only stayed at this hotel because there was a music festival going on that was advertised for 2 days. When I arrived at the hotel, the festival had been modified to only 1 day. The staff informed me that it would be from 6:00PM to 2:00AM. The festival did not start until almost 11:00PM and the music ended around 1:15AM. Truly one of the WORST stays I've ever had. I ended up checking out early
Stayed 3 nights in May 2023

10/10 Excellent

SOPHIE

Stayed 1 night in Feb 2023

6/10 Okay

Edward

Stayed 11 nights in Jan 2023