Dĩ An Holiday Packages

The room was not as described and not as confirmed in my receipt. Staff only communicated with WhatsApp. It was expensive for the quality. No one is there to help you in a timely manner. There were cigarette ashes on the windowsill, fingerprints on the tv set. There was no minibar as described. A pool was in the listing and confirmed in a text but there is no access to a pool. It’s all inaccurate and not a hospitable experience. It was stressful and it makes me not trustful of Hotels.com I had to find new accommodations in an emergency because I did not feel comfortable at this place. Hotels.com and the host refused to reimburse based on this misrepresentation of the accommodations and conditions. Very upsetting.

Good communication No problem with anything. Good to stay

We had a very disappointing experience. Before arrival we were asked to send passport details through WhatsApp, and several messages were later deleted, which raised concerns for us from the beginning. When we arrived, front desk staff refused assistance and directed us to communicate only with the owner/host. We also noticed signage suggesting short-term stays may not be permitted in the building. The apartment itself did not match the quality or presentation shown in the listing photos. The main issue was access and security. On our first night we returned around 10:30pm and discovered the access card provided would not unlock the foyer entrance to reach the elevators. We were locked outside with all of our passports, luggage and belongings still inside the apartment. Security staff refused to assist and we could not contact the host despite repeated attempts. We only regained entry because another resident allowed us into the building around 10:45pm. The following morning the apartment door lock malfunctioned and would not reliably lock or open. A technician attended but appeared unable to repair it properly. At one point he agreed to help us with the foyer access issue, but when the lift doors opened downstairs he ran out of the building and never returned. Due to the ongoing access problems, lack of support and security concerns, we booked alternative accommodation the following day and left the property early. This was the most stressful accommodation experience.