Boutique Hotels in Mpumalanga

One star for the dinner and the dinner staff, one star for the coffee shop and the shop staff, then 0 stars for the rest of the service and the staff. The hotel safari tour is a scam - you spend almost an hour waiting at the gate and another 40 minutes “resting” in the middle of the tour. Our guide clearly just wanted to spend as much a time as possible chilling. More than half of the hotel staff don’t know what they’re talking about - giving us false information before we even arrived and continued like that during our stay. The pool restaurant takes one hour to serve a burger and a pasta, which taste very bad.

I feel it was overpriced for what we got. Our room was booked for occupancy of 4, yet the set-up of cups, plates, etc. in the room, was for 2, as was the dressing gowns and the chairs on the patio. The service in the dining area was appalling - it took 20 mins to get a waiter to notice us and then equally long to get our drinks that were way overpriced and small in comparison to the same drink at other establishments. Getting luggage to our room was a mission with no assistance. The door handle was not sealed, and batteries were exposed on the handle outside the door. Signage around the property with directions is poor. Lighting in the room is not practical - especially having the bathroom and passage light in the bedroom connected - makes nighttime bathroom visits a problem for all. There's also no towel holder in the guest toilet. I would not be coming back any time soon, especially based on the price we paid and the disappointment we experienced.

Our stay was incredible! We were treated so well by all the staff and received a personal welcome on arrival. Our game viewing guide, Ayanda, was fabulous and knowledgeable - learnt so many new things about the animals, birds and trees, etc.. I received a birthday cake, which was delicious. The food was wonderful and the menu varied. Wish I had booked a longer stay, but will definitely recommend and stay again. Thank You to all at the Train, who made our stay so exceptional.