Hotels on the River in Isle of Wight

The hotel is beautiful and modern which we liked. It did lack in some big areas and I frankly expected better. The toilet was dirty on arrival and I don’t mean just a little. There were dried urine stains over the seat, the toilet, the base and the floor. Not sure how this could even be missed (which I can only assume means they don’t clean properly). It was resolved straight away but we shouldn’t have had to ask. The staff in the hotel were good. However, not so much at the onsite restaurant (The Rock). We found the service to be poor at the restaurant. We had to wait nearly an hour for a simple main meal which we were told was because of a lack of staff. This wasn’t communicated until after we paid. The prices are also too expensive. We had breakfast every day at this restaurant. The value for money is poor. They do not make it clear what is included. They will only let you order 1 item from the hot menu which is not stated anywhere. So you could effectively be paying £25 for some hot porridge. You also have to self serve everything including hot drinks and toast etc. At this price point I would expect a level of table service. Finally, the room is lovely. The terrace and view is amazing. We loved this. Again though there were some minor things that could be improved. This isn’t a cheap hotel and they need to have a better finish and eye for detail. Carpet edges and joins frayed. Holes in bedsheets. Cracked lampshades. It’s a shame but we probably wouldn’t return.

Cosy chic hotel smells Devine and staff lovely, Can’t rate amenities or breakfast as the spa and breakfast wasn’t available due to coming out of season.

Breakfast was good, dinner very disappointing. A caution to anyone with mobility issues. The rooms are on the 1st to 3rd floors, the steps are steep and there is no lift. The staff were very obliging helping me with my bag, but it was still a bit difficult manging two flights of stairs. Plumbing in my bedroom was a bit dicey, but I guess it's an old building