4/10 Poor
ross r.
2 Feb 2026
we saw some roaches in the bathroom and kitchen and told the host and asked her if we could get some spray or possible pest control in the unit she called us and said why dont you just get out and that we found the pictures of roaches on the internet she said we would receive a full refund. we said we didnt want to leave we just got there and we had no where else to go because it was later in the evening. she asked us to leave and find somewhere else after 20 minutes of her being mean to us we hung up we didnt end up leaving we went and got some spray on our own and the 3rd day the bug guy came and he sprayed also but the 4th day they were stillin there. she stated that florida has bugs, lizards, and alligators and to deal with it. we live in florida in cocoa beach and we know what palmettos are and roaches.We did not ask for our money back or to leave just pest control and she called us liars and said we brought them in there. very bad attitude.we havent spoke to her since the first night. the maids said talk to the front desk so we did but they said we would have to talk to the host. we said no to that. we have videos and also we are very clean and video of how we left the unit. also very dirty oven and inside cabinets.

ross r.
Stayed 5 nights in Jan 2026


















