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Holiday Inn Downtown - Mercy Area by IHG

3.0 star property

Photo gallery for Holiday Inn Downtown - Mercy Area by IHG

Exterior
Fitness facility
Property amenity
Indoor pool
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$186
includes taxes & fees
23 May - 24 May

Explore the area

View map
1050 6th Ave, Des Moines, IA, 50314
  • Place, Iowa Events Center
    ‪5 min walk‬
  • Place, Casey's Center
    ‪10 min walk‬
  • Place, Des Moines Civic Center
    ‪16 min walk‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪11 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Premium Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(17 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room

8.0 out of 10
Very good
(14 reviews)
  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

7.6 out of 10
Good
(46 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed

8.2 out of 10
Very good
(41 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Des Moines

Holiday Inn Downtown - Mercy Area by IHG puts you in the heart of Des Moines, within just a 10-minute stroll of Iowa Events Center and Community Choice Credit Union Convention Center. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Genevieve Restaurant, serves American cuisine and is open for breakfast, lunch and dinner. Cityscape Lounge is the hotel's own lobby lounge, serving drinks along with dinner. Enjoy the indoor swimming pool and gym. Added amenities include free Wi-Fi in public areas, a 24-hour business centre and coffee/tea in a common area. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also free parking nearby, along with the convenience of a free airport shuttle. .Sights within a 20-minute walk of this 3-property class Downtown Des Moines hotel include Casey's Center and Des Moines Civic Center.

What's nearby

  • Iowa Events Center - 5 min walk - 0.4 km
  • Community Choice Credit Union Convention Center - 8 min walk - 0.7 km
  • Casey's Center - 10 min walk - 0.8 km
  • EMC Expo Center - 11 min walk - 1.0 km
  • Des Moines Civic Center - 16 min walk - 1.4 km

Getting around

  • Des Moines International Airport (DSM) - 20 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Jethro's Bbq All Stars - ‬13 min walk
  • ‪Northern Vessel - ‬12 min walk
  • ‪Caribou Coffee - ‬13 min walk
  • ‪Pho 515 - ‬8 min walk

About this property

Holiday Inn Downtown - Mercy Area by IHG

Holiday Inn Downtown - Mercy Area by IHG offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 8999 square feet (836 square metres) and includes conference space. A library, a terrace, and a vending machine are also featured at Holiday Inn Downtown - Mercy Area by IHG. A roundtrip airport shuttle is free at scheduled times.

This 3-star Des Moines hotel is smoke free.

  • 1 building
  • 251 guestrooms or units
  • 10 levels
  • 8999 sq ft of conference space
  • 836 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Library
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Downtown - Mercy Area by IHG offers 251 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

This Des Moines hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Comfort Inn & Suites Event Center
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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,014 reviews
The price is AU$146
includes taxes & fees
26 May - 27 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free return airport shuttle from 7:00 AM to 10:30 PM at scheduled times
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cityscape Lounge
  • Genevieve Restaurant

Things to do

  • Gym
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 8,999 square feet of conference space

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 11.20 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10.95 per person
  • Rollaway bed fee: USD 11.20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Downtown Mercy Area

Holiday Inn Mercy

Holiday Inn Mercy Hotel

Holiday Inn Mercy Hotel Downtown Area

Holiday Inn Downtown Mercy Area Hotel Des Moines

Holiday Inn Downtown Mercy Area Hotel

Holiday Inn Downtown Mercy Area Des Moines

Frequently asked questions

What is the cancellation policy at Holiday Inn Downtown - Mercy Area by IHG?

Holiday Inn Downtown - Mercy Area by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Downtown - Mercy Area by IHG?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Downtown - Mercy Area by IHG on 23 May 2026 start from AU$186, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Downtown - Mercy Area by IHG have a pool?

Holiday Inn Downtown - Mercy Area by IHG has an indoor pool.

What makes Holiday Inn Downtown - Mercy Area by IHG a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Downtown - Mercy Area by IHG.

Does Holiday Inn Downtown - Mercy Area by IHG serve breakfast?

Yeah, buffet breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Downtown - Mercy Area by IHG?

Yep, there's a free airport shuttle that runs from 7:00 AM - 10:30 PM at scheduled times.

Is there a bar or restaurant at Holiday Inn Downtown - Mercy Area by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn Downtown - Mercy Area by IHG?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Downtown - Mercy Area by IHG?

No, only service animals are allowed.

Holiday Inn Downtown - Mercy Area by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1000 reviews
Rating 8 - Good. 261 out of 1000 reviews
Rating 6 - Okay. 172 out of 1000 reviews
Rating 4 - Poor. 92 out of 1000 reviews
Rating 2 - Terrible. 66 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Yelena

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff were excellent. Parking lot was closed for construction with no convenient access. Not aware of this prior to booking. No AC capability in winter time, apparently. Room and hallways were too warm for my comfort.
Stayed 3 nights in Feb 2026

4/10 Poor

Bethany

Travelled with group
Liked: Staff & service
Disliked: Amenities
We could smell weed outside our room, the parking lot was closed so we had to park across the street. We were next to the hospital so there were lots of sirens. None of the ice machines worked. You would think with the inconvenience you would get free breakfast but you had to pay for it which was not great. Would not stay there again.
Stayed 3 nights in Feb 2026

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was very clean. It probably hadn’t been used in a while as the water was rusty when we turned it on. Also, the tv had no signal which was not a big deal as we were there for a competition and really had no time for tv. The staff was incredibly nice. The room was very nice.
Stayed 1 night in Feb 2026

6/10 Okay

Linette

Stayed 2 nights in Jan 2026

6/10 Okay

Jillian

Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Liked: Cleanliness
Clean room
Stayed 1 night in Oct 2025

2/10 Terrible

Lauren

Business traveller
Disliked: Staff & service, property conditions & facilities
I was in a non-smoking room yet woke up to cigarette smoke permeating the room and especially the bathroom. When I told the front desk, they did not react and didn’t offer any kind of discount. I sent a message to the hotel afterwards and never got a response.
Stayed 3 nights in Jul 2025

8/10 Good

jennifer

Travelled with partner
Liked: Cleanliness
Hotel was good option for walking to Casey Center for Paul McCartney concert. Lobby was filled with concert goers end of evening, and it took hotel over 30 minutes to open stairwell. People were piled up in lobby, security was nowhere to be found, and front desk didn't have keys to open stairwell. People were tired, had to use bathroom, etc, and it took too long to accommodate the guests needs.
Stayed 2 nights in Oct 2025

10/10 Excellent

Matthew

Stayed 1 night in Oct 2025

10/10 Excellent

Tyler

Stayed 1 night in Oct 2025

4/10 Poor

Claud

Stayed 1 night in Aug 2025

10/10 Excellent

Janet, Toledo

Liked: Cleanliness, amenities
Very clean
Stayed 1 night in Nov 2025

4/10 Poor

Jorge

Goo
Stayed 1 night in Oct 2025

10/10 Excellent

Rodah

Stayed 1 night in Oct 2025

10/10 Excellent

Adrienne

Stayed 2 nights in Oct 2025

2/10 Terrible

Marisol

Business traveller
Disliked: Cleanliness, staff & service, amenities
The manager was rude and the hotel had working AC’s but did not want to turn it on. The rooms were hot and 88 degrees. Horrible horrible service!!! Would not recommend.
Stayed 3 nights in Oct 2025

4/10 Poor

Chrystina

Amenities were
Stayed 1 night in Nov 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice motel, the parking was undergoing construction. So by the time we got our things packed up into the car, we didn't have time or the desire to walk back in for breakfast. Not the motels fault.
Stayed 1 night in Oct 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff
Stayed 4 nights in Oct 2025

2/10 Terrible

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in was fine and the front staff was friendly. The room was clean but the air didn't work in the room and the room was very hot. The staff recommended opening the window to help cool the room which helped but the traffic from the highway was extremely loud. If you plan to stay here, bring your own fan. Also, the parking lot is closed due to structural hazard (for over a year) and you have to park a half-block away.
Stayed 2 nights in Oct 2025

10/10 Excellent

Justin

Stayed 2 nights in Oct 2025

8/10 Good

Ryne

Stayed 1 night in Oct 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Happy that shuttle was available. Not happy the parking lot was closed. Room was good.
Stayed 1 night in Oct 2025

4/10 Poor

Jeramy

Disappointed

Where do I start. Let’s start with parking. There was no onsite parking during a huge wrestling tournament and with that amount of people at the hotel there was maybe 40 spots and once you left it was a gamble getting back in. After that it’s just little things like being there for 3 nights and never seeing housekeeping. I had to go to the front desk for plastic cups, fresh towels and more toilet paper. Also had to take out my own trash twice. Rooms were very warm as the a/c wasn’t running and the window opens about a inch so the room was just stale air. Surprisingly quiet even with a ton of families there so that was a positive. Another thing that was just more of a disappointment was the hours of the onsite restaurant for dinner, 3 hours is a very short window to offer dinner. The biggest thing was the breakfast buffet. Yougurts were just sitting on hotel pans with no ice, bottles of water and milk in hotel pans with no ice. The hotel pans of eggs, meats and potatoes were just loosely covered with foil. It was just un professional looking.
Stayed 3 nights in Oct 2025

4/10 Poor

Tamara

Disliked: Staff & service, property conditions & facilities
For starters, the staff at the front desk didn’t even stand up when we walked in. Our room had no air conditioning. The “limited service” didn’t even include making beds. The parking lot was blocked off so there was not a drive up location to unload luggage.
Stayed 2 nights in Oct 2025