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4.5 out of 5

"The Shangri La had a beautiful courtyard to relax and have a drink. The food and service in the Chinese restaurant was first class. As was the food a ... " More

By a verified traveller on Fri 10 Jan 2020

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Hotel Description

At Shangri-La Eros, New Delhi, you'll be connected to a shopping center and 1.7 km (1 mi) from India Gate. Highlights at this luxury hotel include 3 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 320 soundproofed rooms feature free WiFi, free wired Internet, and DVD players. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include soaking tubs and bathrobes, while pillow menus invite a good night's rest. Additionally, coffee/tea makers, in-room childcare, and free newspapers are available.

A relaxing visit to CHI, The Spa can include deep-tissue massages, Swedish massages, and body wraps along with access to the sauna and spa tub. The buffet restaurant, Tamra, serves local and international cuisine and is open for breakfast, lunch, and dinner. Grappa is the hotel's own bar. Enjoy the 24-hour gym, sauna, kids' swimming pool, and pool loungers. Conference space, a business center, and limo/town car service are among the business amenities offered. Plus you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Connaught Place hotel, you'll be 2.7 km (1.6 mi) from Rashtrapati Bhavan and 3.8 km (2.4 mi) from Lodhi Garden.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$125* Per night/room 2 Jan. - 3 Jan.

Horizon, Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Horizon Deluxe, Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Deluxe, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La Eros, New Delhi ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Eros, New Delhi

Everyone (3) Couples (1)
5 out of 5
The Shangri La had a beautiful courtyard to relax and have a drink. The food and service in the Chinese restaurant was first class. As was the food and service at breakfast. It was in a great location.

Posted by on 10 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by Team Shangri-La’s – Eros Hotel, New Delhi

Dear Sir / Ma'am, Thank you so much for sharing such an incredible review. We're so glad to learn that you enjoyed the service and had a great experience. We look forward to welcoming you again very soon. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi

4 out of 5

Well located hotel.

Pros: Attentive and very friendly staff
Cons: Rooms could be updated. Restaurants are over priced and poor value
Location: Close to business and government buildings
Hotel is well located. Staff are very helpful. Rooms are comfortable but getting a little dated for a 5 star hotel Restaurants and cafe were very expensive

Posted by on 10 May 2016

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Comment from Hotel Management

12 May 2016 by Tania

Dear Guest, Many thanks for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable comments with us. Happy to hear that you found our hotel well located and rooms comfortable. Your feedback regarding our pricing at the restaurant has been well noted and will be reviewed on priority. However if given an opportunity we would love to welcome you again. Kind regards, Team Shangri-La

5 out of 5

central location

Pros: ease of access, and once in side an oasis
Cons: do something with your transport prices
Great place open and well service by the staff, Brilliant buffet breakfast. Try and use other than hotel cars as they are expensive

Posted by on 15 Dec. 2015

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4 out of 5
Pros: Happy hour
Cons: Hidden taxes

Posted by , from Australia - VIC - Melbourne on 5 Sep. 2014

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Property Features

Shangri-La Eros, New Delhi offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. There are 3 meeting rooms available. A children's pool, a sauna, and tour/ticket assistance are also featured at the luxury Shangri-La Eros, New Delhi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. A complete renovation of Shangri-La Eros, New Delhi was completed in December 2017. Smoking is allowed in designated areas at this 5-star New Delhi hotel.

  • 320 guestrooms or units
  • 19 levels
  • 3 dining venues
  • Built in 2005
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Train station: New Delhi Station (2.7 km / 1.7 mi)
  • Metro station: Patel Chowk Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Shangri-La Eros, New Delhi offers 320 accommodations with DVD players and minibars. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This New Delhi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in December 2017.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Tamra - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Mister Chai - This café specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Sorrento - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Shang Palace - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Grappa - This bar specializes in Mediterranean cuisine. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 1:00 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 1500 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Shangri-La Eros, New Delhi

Policies

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: INR 2451 for adults and INR 1226 for children (approximately)
  • Airport shuttle fee: INR 3833 per room (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: INR 1500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eros Hotel
  • Eros Hotel New Delhi
  • Eros New Delhi
  • Eros New Delhi Hotel
  • Hotel Eros
  • Hotel Eros New Delhi
  • Shangri-La s Eros
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  • Shangri La's Eros Hotel New Delhi
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  • Shangri-La Eros, New Delhi Hotel New Delhi

You should know

  • Shangri-La Eros, New Delhi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.