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Novotel New Delhi Aerocity Hotel

4-star property
Asset 2, Aerocity Hospitality District, New Delhi, Delhi N.C.R 1800 796 370
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3.0 out of 5
See all 4 wotif Reviews

"We only stayed here one night as we were flying out next day. Excellent hotel and the best Buffett restaurant we have come across in India. " More

By a verified traveller on Tue 09 Jan 2018

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Hotel Description

Novotel New Delhi Aerocity Hotel places you in the heart of New Delhi, connected to a shopping center and 0.6 km (0.3 mi) from Worldmark. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy free WiFi, free wired Internet, and satellite TV, featured in all 400 soundproofed rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes and free toiletries. In-room childcare, free newspapers, and free bottled water are also available.

A relaxing visit to Pullman Spa & Salon can include deep-tissue massages, hot stone massages, and detox wraps along with access to the sauna and spa tub. The buffet restaurant, Food Exchange, serves regional cuisine. Quoin is the hotel's own wine bar. Enjoy the gym, steam room, pool loungers, and lifeguards on site. 12712 square feet (1181 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 4-star Aerocity hotel include DLF Emporio Vasant Kunj and DLF Promenade Vasant Kunj.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$85* Per night/room 17 Jan. - 18 Jan.

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Novotel New Delhi Aerocity Hotel ratings based on 4 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Novotel New Delhi Aerocity Hotel

Everyone (3) Family (1)
5 out of 5

Posted by on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Director – Guest Experience

Dear Valued guest, Thank you for the excellent rating of our hotel on this forum, we appreciate it. It was a pleasure to have you visit us and we look forward to welcome you back soon. Best regards, Meenakshi

1 out of 5
Horrible stay .Staff dont have any communication each other’s or handovers .Book through Wotif and fully paid but the hotel don’t have any details of our booking and takes ages to confound .Three night stay and room wasn’t cleaned for single day. By request we received new bath towel for the third night.Waste of time and money,never going to stay again or going to book through Wotif.Never expected all these from a five star rated property.

Posted by , from Australia on 21 Sep. 2018

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5 out of 5

Excellent hotel near airport

We only stayed here one night as we were flying out next day. Excellent hotel and the best Buffett restaurant we have come across in India.

Posted by , from Perth WA on 9 Jan. 2018

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Comment from Hotel Management

10 Jan. 2018 by Meenakshi

Dear Carolyn, Thank you for sharing a wonderful experience about your recent stay on this forum. I am glad to receive such encouraging comments from our valued guests. It was a pleasure to have you with us and we look forward to welcome you back soon and hope that Novotel New Delhi Aerocity will remain your preferred hotel on your future visits to New Delhi. Best regards, Meenakshi Guest Experience Manager

1 out of 5

Avoid this place

Pros: Room cleanliness.
Cons: The room service is so bad that, I dont think it can be improved unless the staff and management are replaced.
Location: Close to airport.
I have never experienced such pathetic room service. Few examples below : My 11 month old baby woke up with a startle at 1.30 AM when room service thought it was perfectly normal to ring the room bell to collect money for a coffee which was served in the room at 11 PM. The chef along with the room service could not could figure out how to serve simple boiled veggies during the entire stay. I will stop at this, as it gets more and more diffcult to control anger thinking about the stay at this pathetic hotel and uncourteous behaviour of the staff. Please refund my money if possible.

Posted by , from Melbourne on 21 Mar. 2017

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Comment from Hotel Management

31 Oct. 2017 by meenakshi

Dear Ms Manikkan, Thank you for reviewing our hotel on this forum. Sincere apologies if we could not meet your expectations during your past stay with us.There seemed to be a miscommunication within the teams.Please rest assured that the concerned departments have been alerted on the same and I assure you of better services on your next visit. You may contact me on your future visits giving us another opportunity to serve you better. Sincerely, Meenakshi Guest Experience Manager

About the Novotel New Delhi Aerocity Hotel

Location Asset 2, Aerocity Hospitality District, New Delhi, Delhi N.C.R 110037

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel New Delhi Aerocity Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the pool bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 12712 square feet (1181 square meters) and includes conference space. A steam room, spa services, and a terrace are also featured at the eco-friendly Novotel New Delhi Aerocity Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star New Delhi hotel.

  • 400 guestrooms or units
  • 6 levels
  • 12712 sq ft of conference space
  • 1181 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Train station: New Delhi Palam Station (9.8 km / 6.1 mi)
  • Metro station: Delhi Aero City Station (0.9 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Novotel New Delhi Aerocity Hotel offers 400 accommodations with minibars and safes. Satellite television is provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This New Delhi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Satellite channels
  • Electric kettle
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 10:30 AM.

Food Exchange - This buffet restaurant specializes in regional cuisine.

Quoin - Onsite wine bar. Happy hour is offered. Open daily.

Cafe Pluck - Onsite café. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club, and a steam room.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 1500.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: INR 1000 per pet, per night

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between INR 599 and INR 999 for adults, INR 299 and INR 599 for children (approximately)
  • Airport shuttle fee: INR 1200 per vehicle (one-way, maximum occupancy 02)
  • Pet fee: INR 1000 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: INR 1500.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel New Delhi Aerocity Hotel
  • Novotel Aerocity Hotel
  • Novotel Aerocity
  • Novotel New Delhi Aerocity
  • Novotel New Delhi Aerocity Hotel Hotel
  • Novotel New Delhi Aerocity Hotel New Delhi
  • Novotel New Delhi Aerocity An AccorHotels Brand
  • Novotel New Delhi Aerocity Hotel Hotel New Delhi

You should know

  • Novotel New Delhi Aerocity Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently asked questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.