Novotel New Delhi Aerocity Hotel Deals & Reviews (Delhi, IND)

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Novotel New Delhi Aerocity Hotel, Delhi, current page

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3.0 out of 5

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"We only stayed here one night as we were flying out next day. Excellent hotel and the best Buffett restaurant we have come across in India. " More

By a verified traveller on Tue 09 Jan 2018

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Hotel Description

Novotel New Delhi Aerocity Hotel places you in the heart of New Delhi, connected to a shopping center and 0.6 km (0.3 mi) from Worldmark. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 400 rooms feature free WiFi, free wired Internet, and satellite TV. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes and free toiletries. In-room childcare, free newspapers, and free bottled water are also available.

A relaxing visit to Woo Wellness Spa & Salon can include deep-tissue massages, hot stone massages, and detox wraps along with access to the sauna and spa tub. The buffet restaurant, Food Exchange, serves regional cuisine. Quoin is the hotel's own wine bar. Enjoy the 24-hour health club, pool loungers, and lifeguards on site. 12712 square feet (1181 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:30 AM. There's also the convenience of free valet parking.

Sights within a 20-minute drive of this 4-star Aerocity hotel include DLF Cyber City and Ambience Mall.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

AU$53* Per night/room 25 Oct. - 26 Oct.

Superior Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Novotel New Delhi Aerocity Hotel ratings based on 4 Verified Reviews

Review Summary

3.0 out of 5 3.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 3.0 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 5.0 out of 5.0

Guest reviews for Novotel New Delhi Aerocity Hotel

5 out of 5

Posted by a verified traveller on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Director – Guest Experience

Dear Valued guest, Thank you for the excellent rating of our hotel on this forum, we appreciate it. It was a pleasure to have you visit us and we look forward to welcome you back soon. Best regards, Meenakshi

1 out of 5

Horrible stay .Staff dont have any communication each other’s or handovers .Book through Wotif and fully paid but the hotel don’t have any details of our booking and takes ages to confound .Three night stay and room wasn’t cleaned for single day. By request we received new bath towel for the third night.Waste of time and money,never going to stay again or going to book through Wotif.Never expected all these from a five star rated property.

Posted by Binod, from Australia on 21 Sep. 2018

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5 out of 5

Excellent hotel near airport

We only stayed here one night as we were flying out next day. Excellent hotel and the best Buffett restaurant we have come across in India.

Posted by carolyn, from Perth WA on 9 Jan. 2018

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Comment from Hotel Management

10 Jan. 2018 by Meenakshi

Dear Carolyn, Thank you for sharing a wonderful experience about your recent stay on this forum. I am glad to receive such encouraging comments from our valued guests. It was a pleasure to have you with us and we look forward to welcome you back soon and hope that Novotel New Delhi Aerocity will remain your preferred hotel on your future visits to New Delhi. Best regards, Meenakshi Guest Experience Manager

1 out of 5

Avoid this place

Pros: Room cleanliness.

Cons: The room service is so bad that, I dont think it can be improved unless the staff and management are replaced.

Location: Close to airport.

I have never experienced such pathetic room service. Few examples below : My 11 month old baby woke up with a startle at 1.30 AM when room service thought it was perfectly normal to ring the room bell to collect money for a coffee which was served in the room at 11 PM. The chef along with the room service could not could figure out how to serve simple boiled veggies during the entire stay. I will stop at this, as it gets more and more diffcult to control anger thinking about the stay at this pathetic hotel and uncourteous behaviour of the staff. Please refund my money if possible.

Posted by S I, from Melbourne on 21 Mar. 2017

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Comment from Hotel Management

31 Oct. 2017 by meenakshi

Dear Ms Manikkan, Thank you for reviewing our hotel on this forum. Sincere apologies if we could not meet your expectations during your past stay with us.There seemed to be a miscommunication within the teams.Please rest assured that the concerned departments have been alerted on the same and I assure you of better services on your next visit. You may contact me on your future visits giving us another opportunity to serve you better. Sincerely, Meenakshi Guest Experience Manager

About the Novotel New Delhi Aerocity Hotel

Location Asset 2, Aerocity Hospitality District, New Delhi, Delhi N.C.R 110037

Property Features

Novotel New Delhi Aerocity Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 12712 square feet (1181 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Novotel New Delhi Aerocity Hotel. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star New Delhi hotel.

400 guestrooms or units
6 levels
12712 sq ft of conference space
1181 sq m of conference space
Dining venue
Bar by the pool
Bar or lounge
Coffee shop
Deli
Poolside lounge chairs
Umbrellas for the pool
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

Airport: Indira Gandhi Intl. Airport (DEL) (4.6 km / 2.9 mi)
Train station: New Delhi Palam Station (9.8 km / 6.1 mi)
Metro station: Delhi Aero City Station (0.9 km / 0.5 mi)
Parking: Free valet parking and self parking

Room Amenities

Novotel New Delhi Aerocity Hotel offers 400 accommodations with minibars and safes. Satellite television is provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This New Delhi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Minibar
In-room dining (24 hours)
Satellite channels
Electric kettle
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Free tea bags/instant coffee
Wardrobe or closet
Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:30 AM.

Food Exchange - This buffet restaurant specializes in regional cuisine. Open 24 hours.

Quoin - Onsite wine bar. Happy hour is offered. Open 24 hours. Open daily.

Cafe Pluck - Onsite café. Open select days.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 8
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Ayurvedic treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Thai massage
Reflexology
Detoxification wrap

Hotel Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 4:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

Check-out by noon

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for INR 1500.0 per stay.
Free cribs (infant beds)!

Pet Policy

No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Number of children who can stay for free – 2
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Breakfast fee: between INR 225 and INR 595 per person (approximately)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: INR 1500.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Novotel New Delhi Aerocity Hotel
Novotel Aerocity Hotel
Novotel Aerocity
Novotel New Delhi Aerocity
Novotel New Delhi Aerocity Hotel Hotel
Novotel New Delhi Aerocity Hotel New Delhi
Novotel New Delhi Aerocity An AccorHotels Brand
Novotel New Delhi Aerocity Hotel Hotel New Delhi

You should know

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Novotel New Delhi Aerocity Hotel