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Universal Kids Resort Hotel

Property class: 3

Photo gallery for Universal Kids Resort Hotel

A colorful play area with circular seating and a rainbow wall.
A colorful hotel with a swimming pool, outdoor seating, and a clear blue sky.
A brightly lit indoor space with a colorful floor design, a 'Park Entry' sign, and a 'Curiosity Café' sign.
A brightly colored room with a bunk bed, a yellow cabinet, a round table, and blue chairs.
A hotel room with a bed, bedside tables, a round table, a colorful wall, and a door.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$168
includes taxes & fees
17 Nov - 18 Nov

Explore the area

View map
5700 Panther Creek Parkway, Frisco, TX, 75033
  • Place, Universal Kids Resort
    ‪5 min walk‬
  • Place, Dallas Market Center
    ‪36 min drive‬
  • Place, American Airlines Center
    ‪36 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Queen (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Standard Queen (Includes Early Park Admission*)

9.8 out of 10
Exceptional
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Queen - Hearing Accessible (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Standard Queen - Hearing Accessible (Includes Early Park Admission*)

  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Queen Mobility Accessible with Roll-In Shower (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Standard Queen Mobility Accessible with Roll-In Shower (Includes Early Park Admission*)

  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Queen - Pool View (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Standard Queen - Pool View (Includes Early Park Admission*)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Queen Mobility Accessible with Transfer Tub - Pool View (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Standard Queen Mobility Accessible with Transfer Tub - Pool View (Includes Early Park Admission*)

  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Queen - Theme Park View (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Standard Queen - Theme Park View (Includes Early Park Admission*)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Queen Hearing Accessible - Theme Park View (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Standard Queen Hearing Accessible - Theme Park View (Includes Early Park Admission*)

  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Queen Mobility Accessible, Roll-In Shower, Theme Park View (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Standard Queen Mobility Accessible, Roll-In Shower, Theme Park View (Includes Early Park Admission*)

  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Deluxe Queen (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Deluxe Queen (Includes Early Park Admission*)

8.0 out of 10
Very good
(3 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Deluxe Queen Hearing Accessible (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Deluxe Queen Hearing Accessible (Includes Early Park Admission*)

  • 29 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Deluxe Queen - Pool View (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Deluxe Queen - Pool View (Includes Early Park Admission*)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Deluxe Queen Mobility Accessible with Transfer Tub - Pool View (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Deluxe Queen Mobility Accessible with Transfer Tub - Pool View (Includes Early Park Admission*)

  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Deluxe Queen - Theme Park View (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Deluxe Queen - Theme Park View (Includes Early Park Admission*)

  • 29 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Deluxe Queen Hearing Accessible - Theme Park View (Includes Early Park Admission*)

A hotel room with bunk beds, a sofa, a round table, a TV, and a window with curtains.

Deluxe Queen Hearing Accessible - Theme Park View (Includes Early Park Admission*)

  • 29 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Signature Queen (Includes Early Park Admission*)

A hotel room with bunk beds, a desk, a round mirror, and a television.

Signature Queen (Includes Early Park Admission*)

  • 39 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Signature Queen Hearing Accessible (Includes Early Park Admission*)

A hotel room with bunk beds, a desk, a round mirror, and a television.

Signature Queen Hearing Accessible (Includes Early Park Admission*)

  • 39 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Signature Queen Mobility Accessible with Transfer Tub (Includes Early Park Admission*)

A hotel room with bunk beds, a desk, a round mirror, and a television.

Signature Queen Mobility Accessible with Transfer Tub (Includes Early Park Admission*)

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Signature Queen - Theme Park View (Includes Early Park Admission*)

A hotel room with bunk beds, a desk, a round mirror, and a television.

Signature Queen - Theme Park View (Includes Early Park Admission*)

  • 39 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Signature Queen Mobility Accessible, Transfer Tub, Theme Park View (Includes Early Park Admission*)

A hotel room with bunk beds, a desk, a round mirror, and a television.

Signature Queen Mobility Accessible, Transfer Tub, Theme Park View (Includes Early Park Admission*)

  • 39 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Family Suite (Includes Early Park Admission*)

A hotel room with two beds, a TV, a lamp, and a window with curtains.

Family Suite (Includes Early Park Admission*)

  • 45 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Family Suite Hearing Accessible (Includes Early Park Admission*)

A hotel room with two beds, a TV, a lamp, and a window with curtains.

Family Suite Hearing Accessible (Includes Early Park Admission*)

  • 45 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Family Suite - Theme Park View (Includes Early Park Admission*)

A hotel room with two beds, a TV, a lamp, and a window with curtains.

Family Suite - Theme Park View (Includes Early Park Admission*)

  • 45 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Family Suite Hear & Mob Accessible, Roll-In Shower, Theme Park View (Includes Early Park Admission*)

A hotel room with two beds, a TV, a lamp, and a window with curtains.

Family Suite Hear & Mob Accessible, Roll-In Shower, Theme Park View (Includes Early Park Admission*)

  • 73 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 1 Single Bunk Bed

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About the area

Frisco

At Universal Kids Resort Hotel you'll be steps from Universal Kids Resort and 1.3 km (0.8 mi) from Texas Health Frisco. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, early theme park entry and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3-property class Frisco hotel include Toyota Stadium and Ford Center.

What's nearby

  • Universal Kids Resort - 5 min walk - 0.5 km
  • Galleria Dallas - 23 min drive - 39.1 km
  • Gaylord Texan Convention Center - 34 min drive - 54.1 km
  • Dallas Market Center - 36 min drive - 59.4 km
  • American Airlines Center - 36 min drive - 59.8 km

Getting around

  • McKinney National Airport (DTX) - 38 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min drive
  • ‪Chipotle Mexican Grill - ‬2 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Goofy Goober's - ‬3 min walk
  • ‪McDonald's - ‬3 min drive

About this property

Universal Kids Resort Hotel

Universal Kids Resort Hotel offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Early theme park entry, an arcade/games room, and gift shops/newsstands are also featured at Universal Kids Resort Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Frisco hotel.

  • 300 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Universal Kids Resort Hotel offers 300 accommodations with a safe and a hairdryer. 50-inch flat-screen televisions come with premium digital channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Frisco hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 20 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: USD 6 to 11 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Arcade/game room
  • Early theme park entry
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Early theme park entry
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium digital channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The Universal Kids Resort Theme Park (separate admission required) operates seasonally and will close on the following dates: November 3-4, 10-11, 17-18, 26, 2026; December 25, 2026; January 5-8, 11-15, 19-31, 2027; February 1-10, 16-19, 22-26, 2027 and March 1-3, 9-10, 2027. These dates are subject to change and additional closures may be added at the sole discretion of Universal Kids Resort Theme Park.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6 to 11 per person
  • Self-parking fee: USD 20.00 per night (in/out privileges)
  • Late check-in fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and mobile payments. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

Is parking available at Universal Kids Resort Hotel?

Yep, Universal Kids Resort Hotel has a self car park with in/out privileges for USD 20.00 per night. A self car park is also available, for a fee.

How much does it cost to stay at Universal Kids Resort Hotel?

As of 12 Nov 2026, prices found for a 1-night stay for 2 adults at Universal Kids Resort Hotel on 17 Nov 2026 start from AU$168, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Universal Kids Resort Hotel have a pool?

Universal Kids Resort Hotel has an outdoor pool.

Is Universal Kids Resort Hotel family-friendly?

You bet! With amenities such as early theme park entry and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Universal Kids Resort Hotel is a hit with families.

Does Universal Kids Resort Hotel serve breakfast?

You bet, cooked-to-order breakfast is served daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Universal Kids Resort Hotel?

No, Universal Kids Resort Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Universal Kids Resort Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Universal Kids Resort Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Universal Kids Resort Hotel?

No, pets are not allowed.

Universal Kids Resort Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 79 out of 119 reviews
Rating 8 - Good. 16 out of 119 reviews
Rating 6 - Okay. 8 out of 119 reviews
Rating 4 - Poor. 7 out of 119 reviews
Rating 2 - Terrible. 9 out of 119 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new! Pool is Great for kids 2-8. Wish they had free breakfast for the price. But overall very nice stay.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
It was a very nice stay. The staff were friendly. My suite was ready before 4 o clock check in time which I was grateful for that. The room looks nice and clean but then I found a balloon under the bed. 🤔Breakfast you have to pay for. Other than that I enjoyed my stay there.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ The hospitality was absolutely phenomenal! Every single staff member went above and beyond to help and made us feel genuinely welcomed throughout our stay. The highlight of our trip was waking up early to watch the breathtaking sunrise from our theme park view room. It was such a magical and unforgettable experience that made our stay even more special. We can’t wait to come back!
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was super cute and colorful. Staff was friendly and helpful. Our room was ready when we arrived (1hr early) The food was okay but overall my kid loved it and we will definitely be returning!
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful, but it is overpriced. There is nothing included, $400 a night for a queen bed and an uncomfortable bunk bed. Room is small. But bathroom is very clean and nice. Food is okay, breakfast is pricey. Breakfast quality and taste could be much better for what we paid.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Was very surprised they had no cartoon characters in the hotel for the kids, no props for families to take photos and not even a schedule of amenities offer by the hotel that was kid friendly, like story time, art n craft, breakfast with characters nothing. Just a kiddie pool and one cafe, not even a restaurant on site! and the hotel is decorated nice. That’s all definitely not worth $424 a night. Please do better.
Stayed 1 night in Aug 2026
Verified review

4/10 Poor

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The experience was half good half bad. First night woke up with blood on one of the pillows flipped over so noticed following day. A bed bug was also seen on the same bed. Got moved to a new room still not happy. Overall, the cleanliness is not good. That following night a kid threw up in the pool and everyone was out about 30mins which I thought was disgusting and allowed back in. My kids didn't get to swim cause I wasn't going to risk the kids get a virus. Need more pools. Sucks cause it was 105 degrees they would've enjoyed it. Gates are not working.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
We were so excited to visit the new Universal Kids Resort in Frisco, but it ended up being a massive waste of money. The entire experience felt like a cash grab full of technical difficulties and hidden catches. ​1. The Wristband Deception (Hidden Fees) When booking, they advertise "free wristbands" if you plan your stay or packages around certain promotions. What they don’t state upfront is that these wristbands only grant you basic entry into the gates of the park. You cannot actually use any of the rides or major attractions with them unless you pay extra. It is incredibly misleading. ​2. Broken Rides & Technical Difficulties For a brand-new place, the tech issues are unacceptable. A significant portion of the rides were completely broken or shut down during our stay. We spent a fortune just to stare at "out of order" signs. ​3. The $400 Hotel Room Was a Letdown We paid $400 a night to stay at the on-site resort hotel, expecting a premium experience. Instead, our room's shower didn’t even work. The resort also completely miscalculated the pool area—it is way too small for the number of guests staying there, making it overcrowded and unusable. ​4. Absurd Pricing & Food/Snack Bans The pricing here is sky-high for everyone. Plushies in the gift shop will run you $30, $40, $50, and even up to $65 for a single stuffed animal. To make it worse, you are strictly banned from bringing in your own outside snacks or food, forcing you to pay their inflated prices. ​5. The Beverage Mac
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and designed for little kids. Food was good and the park was absolutely amazing, ideally for kids around 4-5 years. My kids loved it!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! Since the hotel is still new, the room felt fresh and spotless. Everything looked brand new and was well maintained. The room was simple, clean, and comfortable, with everything I needed for a relaxing stay with .y children. I honestly didn't have any complaints. If you're looking for a clean, modern place to stay, this is a great choice.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!! Great resort and the park
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bonito ,la única atracción que se me hizo aburrida fue la de shrek .
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó y mi hija súper feliz
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Disliked: Amenities
No funcionó la piscina los días que estuvimos en el hotel y es la única atracción que tiene. Las sábanas estaban en mal estado. El aire acondicionado al principio no funcionaba estaba templado. No me dieron las pulseras de entrada temprana y tuvimos bastantes inconvenientes por qué no podíamos entrar sin ellas. Fue un poco caótico sin la piscina
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
el hotel está muy lindo pero es bien chiquito cuando los niños salen del parque en la noche no hay nada que hacer , la piscina es bien chuiquita que se llena demasiado y el día que tenía la entrada estaba cerrada ya de tanta insistencia los clientes en el lobby la tuvieron que abrir cómo a las 8:00 pm . La comida muy bien elaborada y aceptable . Es bueno quedarse ya que entras una hora antes al parque y puedes montar sin cola y la temperatura bien agradable porque en la tarde se pone bien caliente . Muy bonito el parque pero para niños de 2 a 9 años .
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poca variedad en el menú
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo genial. El personal siempre con una sonrisa
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Stayed 1 night in Jul 2026