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Sonesta ES Suites Dallas Central Expressway

3.0 star property
Hotel with free breakfast, near NorthPark Center

Photo gallery for Sonesta ES Suites Dallas Central Expressway

Free daily continental breakfast
Outdoor pool
Room amenity
Desk, laptop workspace, iron/ironing board, free WiFi
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Gym

Explore the area

View map
10333 N Central Expy, Dallas, TX, 75231
  • Place, NorthPark Center
    ‪2 min drive‬
  • Place, Medical City Hospital
    ‪2 min drive‬
  • Place, Southern Methodist University
    ‪4 min drive‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪15 min drive‬

Room options

View all photos for Suite, Multiple Beds, Accessible (Hearing Two Bedrooms)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible (Hearing Two Bedrooms)

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Suite, Multiple Beds (Two Bedroom)

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Suite, Multiple Beds (Two Bedroom)

7.0 out of 10
Good
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed (One Bedroom)

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Suite, 1 Queen Bed with Sofa bed (One Bedroom)

7.0 out of 10
Good
(42 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible (Hearing One Bedroom)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Queen Bed with Sofa bed, Accessible (Hearing One Bedroom)

8.4 out of 10
Very good
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Double Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub One Bedroom)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub One Bedroom)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Mobility Roll in Shower Two Bedrooms)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible (Mobility Roll in Shower Two Bedrooms)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed (Hospitality Suite)

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Suite, 1 Queen Bed with Sofa bed (Hospitality Suite)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Balcony (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 5
  • 2 Queen Beds

View all photos for Superior Suite, 2 Queen Beds, Balcony

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Suite, 2 Queen Beds, Balcony

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Balcony

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Balcony

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Studio)

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed (Studio)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • Sleeps 2
  • 1 King Bed

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About the area

Dallas

At Sonesta ES Suites Dallas Central Expressway you'll be 1.8 km (1.1 mi) from Texas Health Presbyterian Hospital Dallas and 2.3 km (1.4 mi) from NorthPark Center. Highlights at this hotel include an outdoor swimming pool, a complimentary breakfast and in-room kitchens. .Enjoy the gym and seasonal outdoor swimming pool. 388 square feet (36 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a free manager's reception and coffee/tea in a common area. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class North Dallas hotel include Galleria Dallas and American Airlines Center.

What's nearby

  • NorthPark Center - 2 min drive - 2.3 km
  • Medical City Hospital - 2 min drive - 3.4 km
  • Southern Methodist University - 4 min drive - 5.6 km
  • Topgolf Dallas - 4 min drive - 4.5 km
  • Galleria Dallas - 7 min drive - 10.4 km

Getting around

  • Walnut Hill Station - 13 min walk
  • Dallas Union Station - 17 min drive
  • Love Field Airport (DAL) - 20 min drive

Restaurants

  • ‪Golden Chick - ‬5 min walk
  • ‪Blue Sushi Sake Grill - ‬11 min walk
  • ‪Tacodeli - ‬14 min walk
  • ‪Merit Coffee - ‬9 min walk
  • ‪Mei Mei Chinese Buffet - ‬5 min walk

About this property

Sonesta ES Suites Dallas Central Expressway

Hotel with free breakfast, near NorthPark Center
Sonesta ES Suites Dallas Central Expressway offers its guests an outdoor pool and a fitness centre. WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 388 square feet (36 square metres) and includes conference space. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Sonesta ES Suites Dallas Central Expressway. Free self parking is available.

This 3-star Dallas hotel is smoke free.

  • 103 guestrooms or units
  • 3 levels
  • 388 sq ft of conference space
  • 36 sq. m of conference space
  • Continental breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Food/drink service (free)
  • Corner/local shop
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
Sonesta ES Suites Dallas Central Expressway offers 103 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Flat-screen televisions come with premium cable channels and pay-per-view films. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

This Dallas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception

Things to do

  • Gym
  • Outdoor pool
  • Tennis
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 388 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week, plus a deposit of USD 75 per week
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75 per week
  • Pet fee: USD 75 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. The property is professionally cleaned. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open on 29 May and close on 24 September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Dallas Central Expressway
Residence Inn Marriott Dallas Central Expressway
Residence Inn Marriott Expressway
Residence Inn Marriott Expressway Hotel
Residence Inn Marriott Expressway Hotel Dallas Central
Residence Inn Marriott Dallas Central Expressway
Residence Inn Marriott Expressway
Residence Inn by Marriott Dallas Central Expressway Dallas
Residence Inn Marriott Dallas Central Expressway Hotel
Residence Inn Marriott Expressway Hotel
Hotel Residence Inn by Marriott Dallas Central Expressway Dallas
Dallas Residence Inn by Marriott Dallas Central Expressway Hotel
Hotel Residence Inn by Marriott Dallas Central Expressway
Residence Marriott Expressway

Frequently asked questions

What is the cancellation policy at Sonesta ES Suites Dallas Central Expressway?

Sonesta ES Suites Dallas Central Expressway offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Sonesta ES Suites Dallas Central Expressway?

Yep, Sonesta ES Suites Dallas Central Expressway has a free self car park.

Does Sonesta ES Suites Dallas Central Expressway have a pool?

Sonesta ES Suites Dallas Central Expressway has a seasonal outdoor pool. The pool is open from May 29 to September 24.

Does Sonesta ES Suites Dallas Central Expressway serve breakfast?

You bet, complimentary continental brekkie is available weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Sonesta ES Suites Dallas Central Expressway?

No, Sonesta ES Suites Dallas Central Expressway does not offer an airport shuttle service.

What time are check-in & check-out at Sonesta ES Suites Dallas Central Expressway?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Sonesta ES Suites Dallas Central Expressway Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 245 out of 672 reviews
Rating 8 - Good. 148 out of 672 reviews
Rating 6 - Okay. 79 out of 672 reviews
Rating 4 - Poor. 85 out of 672 reviews
Rating 2 - Terrible. 115 out of 672 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

LaTonya, Longview

Travelled with family
Disliked: Cleanliness, amenities
I had dirty covers on my bed. It was like red stains on the side. There was a hair in my shower before I even got in. The bathroom light flickered the whole time we were there. I didn’t feel 100% safe or comfortable because the door lock deadbolt wouldnt turn all the way to properly lock the door. There are remotes that controlled every tv so it turned while I was watching it.
Stayed 2 nights in Jul 2025

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthy!!

This place is absolutely nothing like the photos. It was filthy! They put $100 hold on your card. We did a walk through video of the rooms showing stuff already broken when we entered. Took a lot of photos too. Doors broken, tables about to fall, stove burners not in place. To give it one star is over rated. What is seen online is NOT true to what is real in person
Stayed 2 nights in Jul 2025

10/10 Excellent

CHARLES

Stayed 4 nights in May 2025

4/10 Poor

Steven

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Jeannette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall property needs updating and cleaning. Bathroom toliet had brown stain, carpet dirty, balcony filthy from long term lack of maintenance.
Stayed 4 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first arrived there was no one available to check me in. There was a hand written note stating they would be back in 20 and to wait. I waited over 20 minutes. When the motel employee finally he was not friendly or didn't communicate with me during the process. There seemed to be a problem with the check in process. When I asked him if there were any issues he said yes and he was fixing it. After 15 minutes he said since I arrived after the check in time that they could no longer give me my room. Keep in mind I paid in full for the stay and just got off of a flight from California. Even though I got there after the check in time that shouldn't have matter since I already paid in full. Not only did he refuse to check me in he was extremely rude and kept yelling in my face saying it wasn't his fault that I was late. I've never had this happen to me. This was the worst experience I've had.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding!! 5⭐️
Stayed 2 nights in Jul 2025

2/10 Terrible

Parag

Stayed 2 nights in Jul 2025

10/10 Excellent

Elias

Stayed 4 nights in Jun 2025

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

David

Stayed 18 nights in Apr 2025

4/10 Poor

Danielle

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
It was okay the room smelt like cigarettes and there was cigarettes all outside the door on the floor the bathtub was rusted
Stayed 1 night in Jun 2025

4/10 Poor

Gail

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not stay again

Given key to an occupied room. Roach in bathroom. Door off hinges. Lights out by the door. Couch bed mattress fell through the floor. Planned to stay several nights but checked out next morning. Very noisy did not feel safe
Stayed 5 nights in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Avoid. Do not recommend at all

This property is a lil run down definitely don't recommend for families if coming out of town. We where a group of 3 families, we booked 3 separate rooms. All 3 where not what we expected. One Room still had stuff from the previous people that stayed there. All the rooms smelled like smoke and marihuana. We completely canceled all 3 rooms after walking in for a few minutes, and had to look for another place to stay same day. I would NOT recommend if traveling from out of town. Dallas has way better places to offer. The room layout was great but the property is run down.
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Not Recommened

Very scarey place to stay, I do not recommend this place especially if you're traveling with children.
Stayed 5 nights in Jun 2025

6/10 Okay

Kamol

Business traveller
Stayed 3 nights in Jun 2025

4/10 Poor

Anita M.

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

Grace

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Where do I even start? This place is abhorrent. Our room smelled like body odor and cigarette smoke. The place was practically falling apart, shelves and towel racks falling off the wall. There were dirty utensils in the bathroom upon our arrival as well as a clearly used washcloth left behind. There was a worm in the tub, the tub did not drain either. The faucet for the sink in the kitchen area was completely detached from the counter. There are rusty nails littered around the complex, one punctured my shoe as we were unloading and almost went completely through. I understand that I would get what I paid for seeing as this place is not expensive. But this place went so far below expectations, it blew me away. The breaking point was my toddler (this place is NO PLACE for a kid btw) found three separate bone shards in our room scattered on the floor. Not sure what those bones were from, but they were unmistakably shards of bone. Upon this discovery (after our first of what was supposed to be a three night stay) we packed our bags and left. I reported this to the front desk and was actually cut off when I was trying to explain the situation to the person working. I was then told to give my number and name and it would be passed along to the general manager. At this point, I have not heard back from said general manager. I wouldn’t recommend this place to anyone, ever.
Stayed 3 nights in Jun 2025

8/10 Good

Xan

Travelled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean and the area was close to restaurants and stores. I didn’t like that we weren’t able to get clean towels when we needed them. We had to go out and buy towels during our stay.
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Basic hotel for the money

Not a bad facility. Room layout was good. Had a two room suite with each having a bathroom, kitchenette, living area with a desk and dining table. A TV in each room was nice. Seems a little dated/old, but functional. Found a couple of mini-roaches walking around. Grounds also seemed a little lacking in upkeep. Breakfast was very basic. Waffles and oatmeal with coffee, milk and juice.
Stayed 2 nights in Jun 2025

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2 bdrm, 2 bth suite. No facial tissues in either of the two bathrooms. Bath towels in only one bathroom. Four clothes hangers in one closet, none in the other. No cups/glasses in either bathroom. Exhaust fan did not work in one of the bathrooms. TV did not work in the living room. Light over stove did not work. Coffee maker, but no coffee, cream, or sugar. No note pad or pen in room. Sewer overflowing on sidewalk as I left. Change in ownership, rumored section 8 housing. STAY AWAY!
Stayed 1 night in Jun 2025

6/10 Okay

Aundrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok except the breakfast options was awful . They had milk toast and waffles. None of the hot foods or yogurt they advertised.
Stayed 1 night in Jun 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me the wrong room and it took 2 days for them to change it even though the manager walked with me to look at available rooms and when I picked a room she then said they weren’t available. There were no towels, hand towels, toilet paper, tissues and only one pillow on the bed and nothing available for the pull out bed. When I asked for these items the night manager informed me that the manager didn’t order a truck. Late the last night the manager finally moved my room which was infested with mosquitoes. Complained and was told it would be fixed the following day. Me believing this, ordered the room for another 4 nights, the mosquitoes are still here.( After talking to the neighbor the mosquitos have been a problem for a very long time.) This room was very very dirty. Since the only towel that was in the room (the one for the floor in front on the tub) I went and bought my own, I placed that towel in the floor, took a shower, got out and then placed it over the edge to dry, the bottom of the towel was black. So I went and bought a mop and a bucket to clean the room myself. I mopped the bathroom floor 3 times before the water was not black anymore, the kitchen area took even more mopping.
Stayed 3 nights in Jun 2025

8/10 Good

Yolis Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In case i need to go back I will stay there Thanks
Stayed 1 night in Jun 2025