4/10 Poor
Charlette
17 Nov 2025
I had prepaid my stay with Hotels.com. Then was charged again a 2nd time upon check- in, thinking I was just inserting my card for incidentals.
The staff was nice and said the mistake was made on hotels.coms end.
The incident made me stressed, worrying if the money would be refunded to my card. They really didn’t believe me at first but I showed them my receipt from Hotels.com and showed them tge alert my phone had received from their hotel.
I also had to wait 5-7 minutes upon arrival because the girl behind the desk said she was new and didn’t know how to do check ins yet, she made a call to someone but it still took 5-7 mins before two people who were able to help to arrive, don’t know why someone was left to run the front desk with no knowledge on how to check-in someone. I really thought that is how the mistake had been made that caused me to be charged a second time for my stay.
Warning to people, make sure this doesn’t happen to you, I was lucky because I caught it when my phone alerted me to the 2nd charge to my card.
This probably will change how I book a hotel in the future and where.
Yes the money was refunded to my card.
Charlette
Stayed 2 nights in Nov 2025




























