2/10 Terrible
Brian
Travelled with partner
20 June 2025
Property stated they had shuttle to globe life field weeks before stay. Checked in and i was told that the shuttle was "under maintenance " its a city shuttle that services hotels in area, so the hotel lies about it. Shuttle says they don't service Hyatt anymore. Pool was also under maintenance and those 2 reasons were main reasons to book and no heads up given until check in. Property couldn't do a refund and general manager was no where to be found and front desk just laughs when asked for refund. If you are wanting shuttle to events, do not stay here. The few minutes sitting on bed to call expedia for refund and other hotels to get another room, realized the bed was very hard and not comfortable either. Homewood suites across the parking lot does have shuttle and pool and super nice staff that actually helps people. Just terrible service that they didnt try and resolve at all.
Brian
Stayed 2 nights in Jun 2025