4/10 Poor
Verified traveller
7 Apr 2019
Disliked: Staff & service, amenities
Not recommended.
We had an average experience overall as we found it very semi-professional.
Reception staff and entrance staff are most of the time occupied with their phones hiding behind a wall.
We also asked information about tours and they said they can only book car for us, we would appreciate some help on suggesting tours or tour agencies that they could do that for us.
Room was overall clean except the curtains that were full of stains and drips and the towels had a big hole in them.
Rooftop bar was just empty all the time with no staff attending or even if they were they would be sitting down again with their phones.
Breakfast was at least average on choices but good quality and when we called the reception in the morning to let us know when our tour guide will arrive as we were having breakfast no one had let us know by the time we reached the lift to go down were the tour guide was waiting for us...
On checking they didn't even ask if we liked our stay and didn't thank us for staying.
Don't get me wrong but you should take in consideration this feedback to value your guests if you want to make some more money or make them to come back or recommend to someone else as the competition is high with so many choices around there. I think these are pretty standards for a 3 star hotel.
Verified traveller
Stayed 4 nights in Apr 2019