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Melia Vinpearl Danang Riverfront

5.0 star property
Riverside hotel with 2 restaurants and full-service spa

Photo gallery for Melia Vinpearl Danang Riverfront

1 bedroom, minibar, in-room safe, desk
Creator video
Lobby
Poolside bar
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
The current price is AU$123
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
341 Tran Hung Dao Street, An Hai Bac Ward, Son Tra District, Da Nang, 550000
  • Place, Han Market
    ‪12 min walk‬
  • Place, Dragon Bridge
    ‪18 min walk‬
  • Place, My Khe Beach
    ‪2 min drive‬
  • Airport, Da Nang (DAD-Da Nang Intl.)
    ‪5 min drive‬

Room options

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

9.6 out of 10
Exceptional
(41 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room (Horizon View)

City view

Deluxe Room (Horizon View)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Room (Grand Premium)

1 bedroom, minibar, in-room safe, desk

Room (Grand Premium)

8.0 out of 10
Very good
(5 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Panoramic River View)

1 bedroom, minibar, in-room safe, desk

Suite (Panoramic River View)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 53 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

1 bedroom, minibar, in-room safe, desk

Suite

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 53 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, minibar, in-room safe, desk

Junior Studio Suite

8.8 out of 10
Excellent
(11 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 60 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Family ( 2+2 ))

48-inch LCD TV with cable channels, TV

Suite (Family ( 2+2 ))

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Separate bedroom
  • 53 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Suite (Family )

48-inch LCD TV with cable channels, TV

Suite (Family )

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Separate bedroom
  • 53 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room (2+1)

1 bedroom, minibar, in-room safe, desk

Deluxe Room (2+1)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Grand Premium Room (2+1)

1 bedroom, minibar, in-room safe, desk

Grand Premium Room (2+1)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic River View (2+1)

1 bedroom, minibar, in-room safe, desk

Suite Panoramic River View (2+1)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Separate bedroom
  • 53 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Family, 2+1)

48-inch LCD TV with cable channels, TV

Suite (Family, 2+1)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Separate bedroom
  • 53 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room (3 Adults)

1 bedroom, minibar, in-room safe, desk

Deluxe Room (3 Adults)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room (Horizon View | 3 Adults)

City view

Deluxe Room (Horizon View | 3 Adults)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Room (Grand Premium | 3 Adults)

1 bedroom, minibar, in-room safe, desk

Room (Grand Premium | 3 Adults)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (3 Adults)

48-inch LCD TV with cable channels, TV

Junior Suite (3 Adults)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (3 Adults)

1 bedroom, minibar, in-room safe, desk

Suite (3 Adults)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, River View (Panoramic | 3 Adults)

1 bedroom, minibar, in-room safe, desk

Suite, River View (Panoramic | 3 Adults)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 53 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

About the area

Da Nang

A luxury stay in the heart of Da Nang awaits you at Melia Vinpearl Danang Riverfront. Within just a 10-minute stroll, you'll find Han River and Han River Bridge. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include Swedish massages, Thai massages and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Han River, is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, gym, sauna and kids' swimming pool. Business travelers can take advantage of 2 meeting rooms and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free theme park shuttle. .Sights within a 20-minute walk of this 5-property class Son Tra hotel include Han Market and Dragon Bridge.

What's nearby

  • Han Market - 12 min walk - 1.0 km
  • Da Nang Cathedral - 15 min walk - 1.3 km
  • Dragon Bridge - 18 min walk - 1.6 km
  • Han River - 1 min drive - 0.0 km
  • My Khe Beach - 2 min drive - 1.9 km

Getting around

  • Da Nang Station - 8 min drive
  • Da Nang (DAD-Da Nang Intl.) - 14 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Highlands Coffee - ‬3 min walk
  • ‪DANANG TOWER - ‬1 min walk
  • ‪iSushi - ‬2 min walk
  • ‪Han River 1 Restaurant - ‬2 min walk

About this property

Melia Vinpearl Danang Riverfront

Riverside hotel with 2 restaurants and full-service spa
Melia Vinpearl Danang Riverfront offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. A 24-hour business centre and 2 meeting rooms are available.

WiFi is free in public spaces. A children's pool, a fitness centre, and a sauna are also featured at the luxury Melia Vinpearl Danang Riverfront. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Da Nang hotel is smoke free.

  • 864 guestrooms or units
  • 36 levels
  • 2 dining venues
  • Built in 2018
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
Melia Vinpearl Danang Riverfront offers 864 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. 48-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Swedish massages, Thai massages, facials and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Similar properties

Miscellaneous
Novotel Danang Premier Han River
  • Pool
  • Spa
  • Kids pool
  • Parking included
4.5 out of 5, Wonderful, 1,007 reviews
The price is AU$123
includes taxes & fees
9 Nov - 10 Nov
Novotel Danang Premier Han River

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free theme park shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 280,000 for adults and VND 140,000 for children
  • 2 restaurants

Restaurants on site

  • Aquamarina
  • Han River

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Free theme park shuttle
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 280000 for adults and from VND 140000 for children
  • Airport shuttle fee: VND 300000 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Vinpearl Condotel Riverfront Danang Hotel
Vinpearl Condotel Riverfront Hotel
Vinpearl Condotel Riverfront

Frequently asked questions

What is the cancellation policy at Melia Vinpearl Danang Riverfront?

Melia Vinpearl Danang Riverfront offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Vinpearl Danang Riverfront?

As of 24 Oct 2025, prices found for a 1-night stay for 2 adults at Melia Vinpearl Danang Riverfront on 2 Nov 2025 start from AU$123.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Vinpearl Danang Riverfront?

Yep, Melia Vinpearl Danang Riverfront has a free self car park.

Are there any beaches close to Melia Vinpearl Danang Riverfront?

The closest beach to Melia Vinpearl Danang Riverfront is My Khe Beach (1.9 km).

Is there a spa on site at Melia Vinpearl Danang Riverfront?

Yep, there is an onsite spa at Melia Vinpearl Danang Riverfront. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Melia Vinpearl Danang Riverfront have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Melia Vinpearl Danang Riverfront?

Melia Vinpearl Danang Riverfront features a full-service spa, an outdoor pool and an indoor pool.

What makes Melia Vinpearl Danang Riverfront a romantic place to stay?

A hot tub and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Melia Vinpearl Danang Riverfront.

Is Melia Vinpearl Danang Riverfront family-friendly?

You bet! With amenities such as a children's pool, laundry facilities and a free theme park shuttle, it's no surprise that Melia Vinpearl Danang Riverfront is a hit with families.

Does Melia Vinpearl Danang Riverfront serve breakfast?

Sure does, buffet breakfast is available daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Melia Vinpearl Danang Riverfront?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Melia Vinpearl Danang Riverfront?

Yep, you can grab a meal at Melia Vinpearl Danang Riverfront's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Melia Vinpearl Danang Riverfront?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Melia Vinpearl Danang Riverfront?

No, only service animals are allowed.

Melia Vinpearl Danang Riverfront Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 1000 reviews
Rating 8 - Good. 192 out of 1000 reviews
Rating 6 - Okay. 60 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Marta

Stayed 3 nights in Jul 2025

10/10 Excellent

Diem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and staff are outstanding. They are super friendly and helpful..
Breakfast with a view
Stayed 2 nights in Jul 2025

10/10 Excellent

Nghia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Hoa

Travelled with partner
The property is outdated. Room and amenities were old, worn out and needs an update. Hotel was like a small apartment than a hotel with small kitchenette, room lights were way too bright which gave off hospital vibes. Location was inconvenient and not within walking distance from many shops or dining. Service staff was very basic when it came to check in.
Stayed 1 night in Jul 2025

8/10 Good

Kian Boon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but not 5 star
Stayed 2 nights in Jul 2025

10/10 Excellent

Hoan Vu

Liked: Cleanliness, amenities, property conditions & facilities
Extraordinary modern htel with great staff and services.
Stayed 1 night in Jul 2025

10/10 Excellent

Trinh

Stayed 2 nights in Jul 2025

8/10 Good

Amir Hossein

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A bit light on drinking water in the rooms. Not enough provided. Otherwise everything was great
Stayed 7 nights in Jul 2025

10/10 Excellent

Niki

Stayed 2 nights in Jul 2025

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, staff was excellent.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay in Danang
Stayed 3 nights in Jul 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Shanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great breakfast, good location. Thank you for having us.
Stayed 6 nights in Jun 2025

10/10 Excellent

ngoc

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, busy hotel. Excellent food and staff service. Room are large, comfortable, clean with excellent view. Great location if you want to be close to downtown or riverside’s. Walking distance to Dragon bridge and night market. Not best location if you want to enjoy the beach.
Stayed 8 nights in May 2025

8/10 Good

Trang

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The restaurants cant control children 's noises. They let kids run around and shout and talk so loud . This bothered us to have a peaceful breakfast.
Stayed 4 nights in Jun 2025

2/10 Terrible

Robert, Westminster

Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Visit family and friends
Stayed 2 nights in Jun 2025

10/10 Excellent

noland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. The hospitality is top
Stayed 4 nights in Jun 2025

10/10 Excellent

sandeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent. Property was amazing. Super clean and convenient location
Stayed 3 nights in Mar 2025

10/10 Excellent

Xin, Philadelphia

Stayed 1 night in May 2025

8/10 Good

Linda

Stayed 8 nights in May 2025

10/10 Excellent

thinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, friendly and helpful staffs who’ll do anything for you if asked, but will let you be when you want to be left alone
Stayed 1 night in Jun 2025

10/10 Excellent

thinh

Stayed 2 nights in May 2025

2/10 Terrible

Dale Deo

Disliked: Cleanliness, amenities, property conditions & facilities
As a solo traveler on my first trip to Vietnam, I booked the Panoramic River View Suite expecting peace, comfort, and true hospitality. Unfortunately, my 3-night stay was frustrating and far below 5-star standards. At check-in, I asked about the “food court” because I was hungry. I was told bluntly, twice, “There is no food court,” with no clarification or alternative offered. English communication at the front desk was poor. The service continued to disappoint. A front desk staff member escorted me to my room but entered without removing her shoes — a sign of cultural disrespect in East Asia and unacceptable in a luxury setting. Later that day, I went to the outdoor pool bar intending to order food. Despite making eye contact with two male staff members, I was completely ignored while they continued talking among themselves. I was never acknowledged. Hoping to salvage the day, I visited the spa to inquire about services. The female staff could not communicate due to the language barrier. I returned to my room feeling frustrated and that I had wasted an entire day. Sadly, the discomfort continued. The A/C in my suite was weak and couldn't cool the room properly, especially with afternoon heat pouring in. Condensation formed on the ceiling vent — a clear sign of poor maintenance. The toilet flushed poorly, and the shower barely had hot water. Even the towels were thin. I felt like I lost two out of my three days here. I would not recommend it to international travelers.
Stayed 3 nights in May 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A stunning old colonial style hotel which evokes a time gone by. The reception could not have been more welcoming and attentive.
Stayed 4 nights in May 2025