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4.7 out of 5

"The staff were fantastic and the location perfect for getting to experience Hoi An. The room was comfortable and the property offers great value for m ... " More

By a verified traveller on Sun 14 Apr 2019

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Hotel Description

Hai Au Boutique Hotel & Spa puts you in the heart of Hoi An, steps from Riverside Hoi An and within a 10-minute stroll of Tran Duong House. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

A day of pampering can include massages, body wraps, and mani/pedis. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Added amenities include free WiFi in public areas and laundry facilities. There's also limited parking, along with the convenience of an airport shuttle.

With a stay at this 3-star Cam Chau hotel, you'll be 18.7 km (11.6 mi) from My Khe Beach.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$27* Per night/room 6 Feb. - 7 Feb.

Family Suite, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Grand Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Hai Au Boutique Hotel & Spa ratings based on 12 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hai Au Boutique Hotel & Spa

Everyone (8) Couples (3) Family (1)
4 out of 5
The staff were fantastic and the location perfect for getting to experience Hoi An. The room was comfortable and the property offers great value for money, the staff really tried to make our break a fantastic holiday, thanks

Posted by on 14 Apr. 2019

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Comment from Hotel Management

13 Jun. 2019 by Mr Henry

Dear Anonymous, Thank you for talking your time to provide us the feedback. We assure that your next visit will be a vast imrovement. All off us still hope to be off service again

5 out of 5

Great staff and relaxing hotel

Pros: Staff Terrific. Room private/ comfortable. Close to coffee and bakery. Reasonable price.
Cons: No problems.
Location: Markets. Coffee shop with good coffee and not paying for glitz. Tours. Some good food shops. Post Office and banks nearby.
vI was here 2 nights and came in after a day of touring. Welcome smiles met me. The staff took me through major town details and organised "everything" I needed. Manager was amazing...... The room was comfortable - large bed, hotwater, tv, fridge and aircon. Breaky provided. Bakery and coffee shops nearby. Good courtyard to watch the world go by with friends. Early checkout, airport shuttle and early breakfast were all catered for. Great few days. See you all again.

Posted by , from Grafton on 22 Jul. 2018

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Comment from Hotel Management

30 Jul. 2018 by Ms. Lee

Dear Mr. PeterMc, Thank you so much for your beautiful words and the time you took to share your recent stay experience with us and also with other travelers. There is nothing happier than to hear that you enjoyed our great location and to our hospitable and helpful staff. Thank you for your kind words. The whole team will keep up working to warmly welcome you back here very soon. Thank and best regards,

5 out of 5

Lovely hotel close to markets & old town!

Pros: I liked everything about this hotel; the welcome, advice on local shopping and amenities, its design & architecture & proximity to shopping & Old Town
Cons: A minor issue, but the shower leaked onto the floor through the bathtub.
Location: Very close to shopping, the market, spas, Old Town & restaurants.
A lovely warm welcome from Anna, who gave me good local advice on shopping & facilities in and outside of the hotel. The hotel has a wonderful atmosphere, and is architecturally pleasing. My room had French doors with wooden shutters which kept it cool during the day, without need for air conditioning. My room had a balcony, but those without have windows overlooking the lovely pool, which looks stunning at night. Breakfast was wide and varied, with plenty of fresh fruit and produce. Turning right out of the hotel, then first left brings you directly to the myriad of streets for shopping, eating, massage and to the Old Town. I really enjoyed my stay at this hotel, for its character and proximity to everything Hoi An has to offer. I will definitely stay here again on my next visit to Hoi An!

Posted by , from Australia on 29 Mar. 2018

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3 out of 5

An ok hotel within walking distance of everything

It's an ok hotel that is within walking distance to everything.

Posted by on 19 Mar. 2017

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4 out of 5
Pros: Staff is very funny and friendly, rooms are lovely, breakfast is nice, swimming pool is great on a hot day
Cons: Shop around before booking tours as the staff might not give you the best deal
Facilities: Above average; Service: Friendly;

Posted by , from Australia - NSW - Sydney on 3 Jun. 2014

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5 out of 5
Pros: Fantastic value and very friendly staff.
Cons: Quite noisy. You can hear people walking and talking in the corridors loudly.
Location: Easy walking distance
Facilities: Bathroom ok; Value: Bargain; Service: Very attentive;

Posted by , from Australia - ACT - Canberra on 22 Jan. 2014

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5 out of 5
Pros: Amazing and helpful staff.
Cons: TV reception in room not good.
Facilities: Typical; Service: Outstanding;

Posted by on 2 May 2013

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5 out of 5
Pros: The freidnly and attentive staff
Cons: The rooster that woke us up every morning
Location: Wonderful
Value: Great deal; Service: Go the extra mile; The thai massage place that the hotel recommended was amazing! They picked us up on motorbikes and whisked us away. Really pampered us!

Posted by , from Australia - NSW - Sydney on 5 Apr. 2013

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5 out of 5
Pros: The service was amazing. The girls at the desk were always friendly and keen to help. Our rooms were spacious and breakfast was great.
Location: Australia

Posted by , from Australia - QLD - Brisbane on 23 Feb. 2013

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5 out of 5
Pros: The smiles
Location: Perfect
Facilities: Typical; Value: Affordable; Service: Remarkable; Cleanliness: Beautiful;

Posted by , from Australia - WA - Perth on 6 Feb. 2013

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About the Hai Au Boutique Hotel & Spa

Location 576 Cua Dai Street, Hoi An, Quang Nam

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A roundtrip airport shuttle and a train station pick-up service are available for a fee. An outdoor pool, spa services, and a library are also featured at the business-friendly Hai Au Boutique Hotel & Spa. Limited free parking is available on a first-come, first-served basis. This 3-star Hoi An hotel is smoke free.

  • 41 guestrooms or units
  • 4 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Hai Au Boutique Hotel & Spa offers 41 air-conditioned accommodations with DVD players and minibars. Televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • DVD player
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Hai Au Boutique Hotel & Spa has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Hai Au Boutique Hotel & Spa

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No rollaway/extra beds available
  • No lifts
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Au Hotel
  • Hai Au
  • Hai Au Boutique Hotel Hoi An
  • Hai Au Boutique Hotel
  • Hai Au Hotel Hoi An
  • Hai Au Boutique Hoi An
  • Hai Au Boutique
  • Hai Au Boutique & Spa Hoi An
  • Hai Au Boutique Hotel & Spa Hotel
  • Hai Au Boutique Hotel & Spa Hoi An
  • Hai Au Boutique Hotel & Spa Hotel Hoi An

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.