6/10 Okay
Verified traveller
1 Feb 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was modern and clean, the supervisor really gave great service giving us recommendations and making bookings for us... most of the staff was friendly however we had a big problem upon check out... we went out and said if we're not back by 12pm which is the check out time then you can move the luggage... we come back at 10am and all of our luggage was moved downstairs already... I told the receptionist I want to shower and they didn't follow our instructions... she tells me the room has already been cleaned... and offers me another room to shower in, we go, its dirty and has towels all over the floor etc... I go back downstairs and tell her I want my old room back, it's not my problem if you already cleaned it, that's yours, I paid for the room until 12pm... eventually she gives me the key and we go back to our old room and it hasn't even been cleaned, so she lied to us which was the worst part of the experience really... at least tell the truth... why she didn't just give us back our room in the first place is beyond me 🙄
Verified traveller
Stayed 3 nights in Jan 2024