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4.9 out of 5

"Exceptional facility only made better by professional and friendly staff. Best place I have stayed in for a long time! " More

By a verified traveller on Thu 14 Jul 2022

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Hotel Description

Ann Retreat Resort & Spa puts you in the heart of Hoi An, within just a 10-minute stroll of Song Hoai Square and Hoi An Night Market. Highlights at this beach hotel include 2 outdoor swimming pools, a restaurant, and free valet parking.

The restaurant, The Soul, serves Vietnamese cuisine and is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, kids' swimming pool, pool loungers, and lifeguards on site. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also limited parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4-star Hoi An hotel include Hoi An Ancient Town and Phung Hung Old House.

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$90* Per night/room 12 Sep. - 13 Sep.

Executive Suite, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Suite, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Connecting Room

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Double Room (Pool & River View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Triple Room, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ann Retreat Resort & Spa ratings based on 14 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Ann Retreat Resort & Spa

Everyone (13)
5 out of 5
Exceptional facility only made better by professional and friendly staff. Best place I have stayed in for a long time!

Posted by on 14 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Vien Truong (Ms.) Front Office Talent

Dear Mr. Chris, Warmest greeting from Ann Retreat resort and spa. Thank you very much for taking the time to share your perfect stay at our resort. It is always a pleasure to receive positive feedback like yours. We really enjoyed having you stay with us. We are thrilled that you have had such a gorgeous memory and we do hope that we will be fortunate enough to welcome you again to Ann Retreat resort and spa. Kind Regards,

5 out of 5
Such a beautiful and friendly hotel in Hoi An. I loved my stay there, nothing was too much trouble, very clean and well presented. Reception was very friendly and helpful Buffet breakfast was tasty with a large variety. Its a great place to stay in Hoi An.

Posted by on 4 Dec. 2018

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5 out of 5
I could not more highly recommend Rivertown! Location is perfect for strolling into old town and exploring. The back pool is relaxing and beautiful and large. The rooms are gorgeous and comfortable. Occasionally a little hard to get service by the pool but an easy stroll into the bar isn’t too much hassle. Room service and pool side menu were great and the brekky buffet has everything you could want. They have a designated smoking area so no smoking around the pool. As a smoker it was a little annoying at first but makes perfect sense and I smoked less so that’s a win. The staff were attentive and lovely and I couldn’t rate them higher. Helpful in every way and always had a smile. Hoi An itself is beautiful by day, full of place to explore and history. By night it’s all bustling streets lights and wonder.

Posted by , from Sydney, Australia on 28 Sep. 2018

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5 out of 5
Lovely place to stay. Very close walking distance to Ancient Hoi An. Fabulous air conditioning

Posted by on 11 Sep. 2018

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5 out of 5

Excellent hotel with a friendly staff

Wish we had stayed longer, perfect location and facilities and the food...

Posted by , from new zealand on 12 Sep. 2017

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5 out of 5

fantastic experience

The hotel is nicely positioned near town with river views . Staff were brilliant , the hotel well appointed & spotless . couldn't fault anything about our stay , would be our first choice to stay at when we go back to hoi an .

Posted by , from sydney , australia on 24 Aug. 2017

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5 out of 5

Fantastic hotel. Super friendly staff

I loved every minute of my stay here. Can't recommend it highly enough.

Posted by , from Sydney on 7 Aug. 2017

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5 out of 5
Lovely stay at Hoi An Rivertown. Staff went out of there way to look after us. Easy walk to town. Great pool. Enjoyed the bike tour.

Posted by on 20 Jul. 2017

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4 out of 5

Nice hotel & great location

Pros: Location, green tea panacotta at breakfast, quiet, iced Vietnamese coffee! Free hotel transfer to the hidden beach
Cons: Having towel racks on the balcony to dry togs so possible to still enjoy the outdoor furniture. The temperature of the pool (adult) was too warm
Location: Easy walk to ancient town, cafes & markets
Staff were all really friendly, location was close enough to walk to everything & felt safe walking back at night. Hotel run bike ride was great! Great experience from prearranged airport pick up to drop off.

Posted by , from NZ on 8 Jun. 2017

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5 out of 5

Top hotel just on edge of ancient town.

Great location with nice outlook over river and hills. Very friendly, helpful and professional staff provide outstanding service. Definitely recommended.

Posted by , from Mudgee. NSW. AUST. on 31 Mar. 2017

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Property Features

Ann Retreat Resort & Spa offers its guests 2 outdoor swimming pools, a fitness center, a children's pool, and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Ann Retreat Resort & Spa. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Hoi An hotel.

  • 76 guestrooms or units
  • 8 levels
  • Built in 2016
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Ann Retreat Resort & Spa offers 76 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Hoi An hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

The Soul - This restaurant specializes in Vietnamese cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 440000.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free: Maximum age 5
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 400000 for adults and VND 200000 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: VND 440000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hoi River Town Hotel
  • Life Heritage Hoi An
  • Life Heritage Hotel Hoi An
  • Life Resort Hoi
  • Ann Retreat Resort Spa
  • Hoi An River Town Hotel
  • Ann Retreat Resort & Spa Hotel
  • Ann Retreat Resort & Spa Hoi An
  • Ann Retreat Resort & Spa Hotel Hoi An

You should know

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.