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Suites Altea

3.0 star property

Photo gallery for Suites Altea

Iron/ironing board, free WiFi
Outdoor pool
Garden
Suite, 2 Bedrooms
Suite, 1 Bedroom | Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Outdoor space

Explore the area

View map
Calle Nueva Holanda 102, Colonia Jardines de Reforma, Cuernavaca, MOR, 62269
  • Place, Plaza Cuernavaca
    ‪19 min walk‬
  • Place, Portal D10
    ‪6 min drive‬
  • Place, Teopanzolco Archaeological Zone
    ‪8 min drive‬

Room options

About the area

Cuernavaca

At this apartment you'll be within a 20-minute walk of Plaza Cuernavaca and 1.8 km (1.1 mi) from Teopanzolco Archaeological Zone. .You can enjoy an LCD TV with cable channels, and apartment features free WiFi, a furnished balcony and free bottled water. In-room dining is easy with a kitchen that comes equipped with a fridge and a stovetop. A living room, an iron/ironing board and a wardrobe or cupboard are also available. Limited housekeeping is available. .This apartment building has an outdoor pool, free WiFi in public areas and a terrace. Added amenities include laundry facilities, a garden and dry cleaning/laundry services. There's also the convenience of free self parking.
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What's nearby

  • Plaza Cuernavaca - 19 min walk - 1.6 km
  • Portal D10 - 6 min drive - 2.7 km
  • Teopanzolco Archaeological Zone - 8 min drive - 2.7 km
  • Spanish Language Institute - Day Course - 13 min drive - 3.4 km
  • ASLI Spanish Language Institute - 13 min drive - 3.4 km

Getting around

  • Benito Juarez International Airport (MEX) - 89 min drive

Restaurants

  • ‪La princesa - ‬4 min walk
  • ‪Tamales Roxy - ‬6 min walk
  • ‪El Secreto - ‬5 min walk
  • ‪Los Mejores - ‬5 min walk
  • ‪Vecindario - ‬1 min walk

About this property

Suites Altea

Suites Altea offers its guests an outdoor pool, a terrace, and a garden. WiFi is free in public spaces. Suites Altea also features laundry facilities and dry cleaning/laundry services. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cuernavaca apartment.

  • 12 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Terrace
  • Garden
  • Smoking in designated areas
This apartment offers 12 accommodations with complimentary bottles of water and an iron/ironing board. Rooms open to furnished balconies. Accommodation at this 3-star apartment has kitchens with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided on a daily basis.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Kitchen

  • Cookware, dishware, and utensils
  • Hob
  • Refrigerator

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 32-inch LCD TV with cable channels

Outdoor areas

  • Furnished balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Designated smoking areas

Services and conveniences

  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board

Location highlights

  • Near a hospital

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit

General

  • 12 units
  • Garden

Policies

Check-in

Check-in start time: 9:00 AM; check-in end time: 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 4:00 PM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Friday (9:00 AM - 4:00 PM)
The check-in location differs from the property location; go to: [Nueva Holanda 102, Colonia Jardines de Reforma]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Smoking

Smoking allowed: in designated areas

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a first aid kit in all accommodation.

Property is also known as

Suites Altea Apartment Cuernavaca
Suites Altea Cuernavaca
Suites Altea Apartment
Suites Altea Cuernavaca
Suites Altea Apartment Cuernavaca

Frequently asked questions

What is the cancellation policy at Suites Altea?

Suites Altea offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Suites Altea?

Yep, Suites Altea has a free self car park.

Does Suites Altea have a pool?

Suites Altea has an outdoor pool.

Is there a free airport shuttle available at Suites Altea?

No, Suites Altea does not offer an airport shuttle service.

What time are check-in & check-out at Suites Altea?

Check-in begins at 9:00 AM. Check-out time is 4:00 PM.

Are pets allowed at Suites Altea?

No, only service animals are allowed.

Suites Altea Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 46 reviews
Rating 8 - Good. 16 out of 46 reviews
Rating 6 - Okay. 6 out of 46 reviews
Rating 4 - Poor. 6 out of 46 reviews
Rating 2 - Terrible. 6 out of 46 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Property was charging for cleaning every day. For laundry also, they were charging. water from shower is slow When I informed these points to the property, they say that all these points are mentioned on Expedia page I rechecked, I did not find any of them. Anyways, cleaning is expected in property every day. But my purpose of staying in a property with kitchen is solved. I could able to cook and enjoy my stay.
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Great place, yet to develop

Nice place, close by a lot of restaurant. Quiet. Slow wifi who keep disconnecting constantly. Clean but can be done better in the details (up corner of room) No paper toilet refill or replacement.
Stayed 3 nights in Aug 2018

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, room comfort

Good, not great. Fair price.

The suites are not bad for the price. The area is actually quite good. You can check-in as early as 9AM and check-out as late as 6PM. It's good for the buck. The shower was the downside but overall it scores a 7/10.
Stayed 1 night in Aug 2017

2/10 Terrible

J MARTIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful experience.

They didn't receive me. I got there before 6 pm and the hotel was closed. Meaning I could not check-in. They didn't answer the phone, and I could only talk to a man who identified himself as the hotel gardener. He told me they usually give him the reservations (meaning they do this often?) but that day they didn't give him mine because the hotel was fully booked so to them, mine was non-existing. As I said doors were closed so I couldn't even get to talk to anyone else. I ended up leaving and having to book another hotel last-minute, in a very busy holiday weekend, costing me 3 times what I had planned.

2/10 Terrible

mauricio

Business traveller
Disliked: Cleanliness, room comfort

suites altea y hoteles.com un fraude conjunto

El servicio PESIMO Hoteles.com se desprestigia por completo anunciando Suites Altea. Reserve por internet para el mismo día, recibieron el pago via tarjeta de crédito. Me dieron hasta número de registro: 9183422115082 todo vía internet. Llegué a "Suites" Altea, y no hubo NADA de NADA. Me tuve que ir a otro hotel. Cronología: 1. Llegué el viernes 10 diciembre de 2021 a las 11 pm viajando desde la ciudad de México en autobús, y tomando en la terminal un taxi hacia ese lugar.( reserve el mismo día a las 5 pm y llegue 11:30 pm). 2. Estaba la puerta cerrada, toque el timbre una y otra vez. Nadie salió. Una Sra. Dejó oir su voz, y me anuncié como un huésped que pagó su habitación. Respondió esa voz ( la persona nunca abrió la puerta) que no había nadie registrado, y no había lugares. Que ahí no había nada. Y no eran horas de llegar. 3. Mientras el taxi esperándome y el taxímetro contabilizando. Una voz dijo toquen la puerta negra de al lado. Caminé a la casa contigua. 4. Toque el timbre. y una voz ( tampoco abrió la puerta) dijo que ahí no era. Que sí estaba al lado lo que buscaba. 5. Luego llegó un repartidor de Hamburguesas en moto y dijo sí está ahí. Toquele. Salió un tipo de cabello claro chino, a recibir su hamburguesa diciendo que ahí no había nada disponible, que tocaramos la puerta a media cuadra que ahí eran las oficinas. 6. Acercándonos a esa media cuadra en el taxi, marqué por teléfono y nadie contestó. 7. Llegamos a esa casa "oficina" y tras mucho tocar el ti
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

Buen lugar y muy intimo

Excelente lugar, muy reservado y sobre todo discreto. Solo pago en efectivo y si quieres pagar con tarjeta debes caminar 50 metros por la calle y llegar a una casa donde aceptan la tarjeta.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

ALBERCA

TODO FUE EXCELENTE, PERO LA ALBERCA ESTABA UN POCO DESCUIDADA, SUCIA POR ASI DECIRLO.
Stayed 1 night in Feb 2021

8/10 Good

Karla

Liked: Cleanliness, room comfort
Al principio batallamos para que nos dieran habitación que porque estaba todo reservado, pero al final pudieron darnos un cuarto. El lugar súper bonito y tranquilo
Stayed 1 night in Oct 2020

8/10 Good

Cesar

Liked: Cleanliness, room comfort

BONITO LUGAR SUITES ALTEA

Todo esta muy bien sobre todo la Ubicación y es un muy bonito lugar para descansar. El único detalle es el Wifi,fue inexistente... Pero es un bonito lugar! Me gustaría regresar.
Stayed 1 night in Oct 2020

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, room comfort

Muy buen lugar

Un lugar tranquilo,limpio, el personal muy amable lo único que pondría son mosquiteros en las ventanas pero por rodo lo demas muy recomendable
Stayed 2 nights in Jul 2020

8/10 Good

ENRIQUE JESUS

Travelled with family
Liked: Cleanliness, room comfort

Suites Altea

Me gustaria que pudieran agregar otros ventiladores de pedestal o de techo para el calor, del resto las instalaciones muy bien y muy limpio
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Josefina Administradora del lugar , una gran persona, atenta y amable, me sentí increíble muy relajada y con grandes ganas de regresar.
Stayed 2 nights in Mar 2020

2/10 Terrible

Alberto, CDMX

Travelled with family
Disliked: Cleanliness, amenities
*IMPORTANTE* los empleados de Altea Suites intentaron estafarme a mi llegada. Al hacer check-in me pidieron un pago en efectivo por el total del hospedaje, a pesar de que esto ya lo había pagado a través de Expedia 1 semana antes a mi llegada. Como me negué a pagarles, me negaron el acceso y tuve que esperar en la calle durante 3 horas, mientras el ejecutivo de Atención a Clientes de Expedia investigó la situación y logró que a través del dueño les ordenara a los empleados mi acceso. La habitación no contaba con agua caliente, los seguros de las puertas no servían bien y esto generó estrés en mi familia ya que no nos sentimos seguros en este lugar. En resumen, cero recomendable porque con empelados groseros y sin ética no te sientes seguro o cómodo.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una muy buena experiencia, seguramente regresaremos.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Necesita mantenimiento pero en general bien
Stayed 1 night in Dec 2019

4/10 Poor

RAUL CARLOS, Cuernavaca, Mor

Disliked: Staff & service, property conditions & facilities

No recomendable

No tienen recepción y necesitas coordinar la entrada, que en nuestro caso fué a más tardar a las 8pm. La habitación olía a humedad. Las almohadas estaban terribles (con bolas) y no dormimos nada bien.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
La puerta del estacionamiento se quedó abierta mucho tiempo y no se habían dado cuenta. El check in fue una odisea y la atención por parte del vigilante para canalizar a administración no fue clara
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Todo me pareció bien a excepción que tienen un poco descuidado el hotel y el agua de la alberca está helada porque no tienen calefacción
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They after a phone call to the secretary honoured our Expedia price and then it was good. The establishment is lovely. WiFi is ok not great but the lovely grounds and suite make up for it. Far better than shown.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
No tenían contemplada la reservación, falta de organización y un señor que nos atendió no fue hospitalario, parecía que le íbamos a robar
Stayed 1 night in Jul 2019

10/10 Excellent

Tonatiuh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para descansar

En general todo bien, me gusto mucho el lugar no habia mucha gente muy tranquilo, lo unico malo es que no tiene aire acondicionado.
Stayed 1 night in Jun 2019

8/10 Good

Angela

Travelled with family
Me gustó que son muy amplios y cómodos no me gustó que no hubiera limpieza diaria de la habitación
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay que tener presente que los fines de semana el pago tiene que ser en efectivo, no se puede pagar con tarjeta porque no está la gente de administración.
Stayed 1 night in Mar 2019