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Hotel Puerta del Cielo

2.5 star property

Photo gallery for Hotel Puerta del Cielo

Outdoor dining
Outdoor pool, pool umbrellas
Free WiFi
Exterior
Outdoor pool, pool umbrellas

Reviews

3.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
The current price is AU$45
includes taxes & fees
10 Apr - 11 Apr

Explore the area

View map
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR, 62240
  • Place, Portal D10
    ‪17 min walk‬
  • Place, La Paloma de la Paz
    ‪6 min drive‬
  • Place, Parish of the Divine Savior
    ‪8 min drive‬

Room options

Suite, 1 King Bed, Microwave

  • City view
  • 15 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

  • City view
  • 15 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds

  • City view
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Cuernavaca

At Hotel Puerta del Cielo you'll be within a 20-minute walk of Portal D10 and 2 km (1.2 mi) from Parish of the Divine Savior. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This hotel has free WiFi in public areas, a 24-hour front desk and a garden. Additionally, you'll find a coffee shop/cafe. There's also the convenience of free self parking. .With a stay at this Cuernavaca hotel, you'll be 2.4 km (1.5 mi) from La Paloma de la Paz and 2.9 km (1.8 mi) from Teopanzolco Archaeological Zone.

What's nearby

  • Portal D10 - 17 min walk - 1.5 km
  • La Paloma de la Paz - 6 min drive - 2.7 km
  • Parish of the Divine Savior - 8 min drive - 2.3 km
  • Galerias Cuernavaca Mall - 9 min drive - 7.5 km
  • Plaza Cuernavaca - 12 min drive - 3.4 km

Getting around

  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪Chaparrito's Tacos - ‬6 min walk
  • ‪Tacos El Exquisito - ‬5 min walk
  • ‪Taqueria El Especial - ‬7 min walk
  • ‪Tacos Charmin - ‬9 min walk
  • ‪Patio 101 - ‬8 min walk

About this property

Hotel Puerta del Cielo

There's a coffee shop/cafe on site. WiFi is free in public spaces. Hotel Puerta del Cielo also features an outdoor pool, a garden, and pool umbrellas. Free self parking is available.
  • 14 guestrooms or units
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Garden
  • Coffee shop
Hotel Puerta del Cielo offers 14 accommodations with free toiletries and a ceiling fan. Televisions come with cable channels.

Bathrooms include a shower. This Cuernavaca hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided on a daily basis.

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  • Parking included
  • Free Wi-Fi
2.2 out of 5, 96 reviews
The price is AU$39
includes taxes & fees
10 Apr - 11 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM
Minimum check-in age - 12

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. For guests' safety, the property includes a fire extinguisher, a first aid kit and window guards in all accommodation.

Property is also known as

Hotel Puerta Cielo Cuernavaca
Hotel Puerta Cielo
Puerta Cielo Cuernavaca
Puerta Cielo
Hotel Puerta del Cielo Hotel
Hotel Puerta del Cielo Cuernavaca
Hotel Puerta del Cielo Hotel Cuernavaca

Frequently asked questions

What is the cancellation policy at Hotel Puerta del Cielo?

Hotel Puerta del Cielo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Puerta del Cielo?

As of 9 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel Puerta del Cielo on 10 Apr 2026 start from AU$45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Puerta del Cielo?

Yep, Hotel Puerta del Cielo has a free self car park.

Does Hotel Puerta del Cielo have a pool?

Hotel Puerta del Cielo has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is there a free airport shuttle available at Hotel Puerta del Cielo?

No, Hotel Puerta del Cielo does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Puerta del Cielo?

Check-in begins at 2 PM. Check-out time is 1 PM.

Are pets allowed at Hotel Puerta del Cielo?

No, only service animals are allowed.

Hotel Puerta del Cielo Reviews

Reviews

3.8
Rating 10 - Excellent. 8 out of 190 reviews
Rating 8 - Good. 13 out of 190 reviews
Rating 6 - Okay. 30 out of 190 reviews
Rating 4 - Poor. 37 out of 190 reviews
Rating 2 - Terrible. 102 out of 190 reviews

4.2/10

Cleanliness

4.8/10

Staff & service

3.6/10

Amenities

3.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Abel Neri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8 de 10

Podría ser increíble si invirtieran un poco en darle un mantenimiento completo. Incluso los clientes, estaríamos dispuestos a pagar más.
Stayed 1 night in Feb 2025

2/10 Terrible

Miguel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Son muchas las anomalías que puedo describir: 1.-Las instalaciones están en un total descuido. Hacia el balcón que no se cierran las ventanas Y puertas, Techos dañados, habitaciones y herreria despintadas. 2.- Los mosaicos de pasillos y habitaciones en gran parte están rotos. 3.-En LA habitación 1 que es la que me asignaron estaba sucia con telarañas en los techos insectos muertos. Hormigas, fugas de agua en la regadera que ya mancharon el piso del baño por el largo periodo de dicha fuga. 4.- Durante mi estancia, el personal del hotel no hizo la limpieza de mi habitación. 5 .- en mi segunda Noche mientras dormía una cucaracha grande me despertó al andar en mis pies. 6.- los automóviles tienen que quedarse en la calle y el hotel te advierte que no se hacen responsables de tu coche. 7.- El area del jardin no es como se ve en las fotos. No se antoja estar en ella descansando. Nota: yo me tuve que quedar. porque ya no había disponibilidad en otros hoteles. yo estaba en cuernavaca, para asistir a una boda.
Stayed 2 nights in Oct 2023

2/10 Terrible

Francisco

Stayed 1 night in Jul 2023

4/10 Poor

Xanat

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No nos quedamos en el hotel ya que está sucio y descuidado, no cuenta con estacionamiento vigilado y en el momento de nuestra visita no había agua en las habitaciones. Reservé una habitación con dos camas y me querían ofrecer de una cama solamente, salí corriendo.
Stayed 1 night in Apr 2023

2/10 Terrible

Christian stephano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hideous and inappropriate

It was horrible I don't recommend anyone to go here, the place is dirty and very old it had a really bad smell and was not suited for staying, bed was also dirty and the room was not very well taken care of
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty bad, stay away

There's no fence or protection in the parking area. There's no reception, they're are watching tv all night, this and the constant phone ringing is heard loud in the rooms. They asked me to pay cash, the pos "wasn't working", but I suspect the don't have any. I had to take a trip to the ATM. The entrance stairs and hall are not covered, you'll get wet as I did, if it rains. The hallways get wet. The bathroom an closet area are pretty runned down. There are a lot of spiderwebs and old paint in the ceiling. Bedding and towels were good. There was not hot water. I was on a business trip and was to tired to complain (to who?). I didn't use the pool but I didn't seem apealling either. I could understand cheap but not neglected.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Lior

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s really bad, dirty dilapidated and there was no hot water
Stayed 1 night in Nov 2019

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel in Cuernavaca

Terrible and disgusting, dirty, broken down, stinky building with mattresses, sheets and blankets from 1970, it appears. Sliding patio door did not close or have a lock. Front door to room likewise did not lock or even close! Leaking shower noise, water damage to wall and paint throughout hotel, rooms, and bathroom. Terrible service. 2 men present didd anit say a word to me, did not offer to help with bags. Entire hotel smelled like open sewage.
Stayed 2 nights in Jul 2019

10/10 Excellent

Rodrigo

Simple but clean and friendly. We only stayed a night after a wedding, and we slept easily in peace and silence. Great option on a budget.
Stayed 1 night in Nov 2018

2/10 Terrible

Noe

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean
Stayed 1 night in Dec 2017

2/10 Terrible

Lourdes, san Antonio, tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE PLACE

I did not even stay at the hotel! It is a horrible place! No parking lot, actually is not even a Hotel all dirty and damaged. There were no other guests to stay so it is a creepy place with no maintenance at all! The photos published might have been taken 40years ago! TERRIBLE, TERRIBLE EXpedia should eliminate this place from the catalog!!
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

Misrepresented

Hotel is cheap yes, but I have stayed at many budget hotels and this was sub-standard. and has been let go badly. Should not be listed on Expedia. Hotel sign was dirty and a banner, not a permanent sign. Dark and dingy reception down dirty cement staircase. Said breakfast included, not so. Nothing to buy at the hotel, not even water. Ten minute walk to convenience store (OXXO).Staff were friendly enough. Grounds could be nice but all dirty plastic tables and chairs with torn plastic cloths. My room was clean and had hot water, towels, soap but missing tiles, peeling plaster, fixtures black and grubby. Pool was not well made. Could be a nice place if someone would put some investment into it.
Stayed 2 nights in Dec 2017

2/10 Terrible

Efren

Travelled with group
Disliked: Cleanliness, amenities
No tenían la reservación , no tienen estacionamiento , la habitación de buen tamaño pero sucia
Stayed 1 night in Jan 2026

8/10 Good

ENEDINA

Stayed 1 night in Nov 2025

2/10 Terrible

Lic. Diana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo el hotel no está como en las Fotos no tiene nada de mantenimiento Las condiciones del hotel son deplorables No se puede quedar uno ahí La alberca está pésima
Stayed 1 night in Nov 2025

2/10 Terrible

Pablo Cesar

Disliked: Staff & service, property conditions & facilities
No reciben tarjeta y estaba abandonada la propiedad, no me hospedé pésimas condiciones
Stayed 1 night in Oct 2025

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

6/10 Okay

Guadalupe

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
No corresponde a fotos , poca limpieza en piscina, no hay agua caliente, no dan toallas, falta de mantenimiento , no cuenta con cafetería , es lo contrario a lo publicado en la pág.
Stayed 1 night in Sep 2025

4/10 Poor

Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Mala habitación sucio
Stayed 1 night in Aug 2025

2/10 Terrible

Moises

Stayed 1 night in Jul 2025

2/10 Terrible

Luis Enrique

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Todo feo, había cucarachas muertas, un alacrán, olía a veneno, nada que ver como en las fotos, horrible, si puede nunca vayan a ese lugar
Stayed 1 night in Jun 2025

2/10 Terrible

Alexa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada que ver en las fotos, el pasto seco la alberca en muy malas condiciones, no está fumigada, el servicio del hotel precario, no respetan la reservación, mil cosas mas
Stayed 4 nights in Apr 2025

2/10 Terrible

Viridiana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mal lugar
Stayed 1 night in Apr 2025

4/10 Poor

Rosa María Torres

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Es vieja, los muebles viejos…. No tenían terminal para cobrarme tuve que pagar en efectivo….
Stayed 1 night in Apr 2025