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Hotel Jacarandas

2.5 star property
Family-friendly hotel with 2 outdoor pools and full-service spa

Photo gallery for Hotel Jacarandas

Suite Tokiwa
Suite Tokiwa | Terrace/patio
Lobby sitting area
2 outdoor pools, pool umbrellas
Suite Tokiwa

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pool
  • Air conditioning
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

Map
Av. Cuauhtemoc 133, Col. Chapultepec, Cuernavaca, MOR, 62450
  • Forum Cuernavaca
    ‪3 min drive‬
  • Galerias Cuernavaca Mall
    ‪4 min drive‬
  • Cuernavaca Cathedral
    ‪4 min drive‬

Room options

View all photos for Suite Tokiwa

Suite Tokiwa

Suite Tokiwa

Highlights

Individually furnished
Air conditioning
Connecting rooms available
TV
Blackout curtains
Premium bedding
Shower/bath combination
Deep-soaking bath
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Terraza A

Terraza A

Terraza A

Highlights

Individually furnished
Air conditioning
Connecting rooms available
TV
Blackout curtains
Premium bedding
Shower/bath combination
Jetted bath
  • 25 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Terraza B

Room, 2 Double Beds (Terraza B)

Terraza B

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
TV
Blackout curtains
Premium bedding
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

About the area

Cuernavaca

A family-friendly stay in Cuernavaca awaits you at Hotel Jacarandas. You'll be 1.9 km (1.2 mi) from Teopanzolco Archaeological Zone and 1.9 km (1.2 mi) from Juan Soriano Museum. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa and free valet parking. .A day of pampering at Kauri Spa can include massages, body wraps and mani/pedis. Enjoy the free kids' club, outdoor tennis court and kids' swimming pool as well as access to basketball. Plus you'll find a conference centre and laundry facilities. .In proximity to this Cuernavaca hotel you'll find Tepozteco Pyramid.

What's nearby

  • Teopanzolco Archaeological Zone - 2 min drive - 2.1 km
  • Forum Cuernavaca - 3 min drive - 2.7 km
  • AVERANDA - 4 min drive - 3.9 km
  • Galerias Cuernavaca Mall - 4 min drive - 4.4 km
  • Cuernavaca Cathedral - 4 min drive - 3.2 km

Getting around

  • Benito Juarez International Airport (MEX) - 93 min drive

Restaurants

  • ‪el Camaron Guasaveño - ‬6 min walk
  • ‪Taqueria Erendira - ‬8 min walk
  • ‪KFC - ‬12 min walk
  • ‪El Samborsito - ‬11 min walk
  • ‪Carl's Jr. - ‬11 min walk

About this property

Hotel Jacarandas

Family-friendly hotel with 2 outdoor pools and full-service spa
Hotel Jacarandas offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a children's pool. A business centre and meeting rooms are available. Spa services, a complimentary children's club, and a garden are also featured at the family-friendly Hotel Jacarandas. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cuernavaca hotel.

  • 86 guestrooms or units
  • Conference rooms
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Hotel Jacarandas offers 86 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished. Beds feature premium bedding. Televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Cuernavaca hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kauri Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Racquetball/squash
  • Shopping
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Hotel Jacarandas.

Property is also known as

Hotel Jacarandas Cuernavaca
Hotel Jacarandas
Jacarandas Cuernavaca
Jacarandas
Hotel Jacarandas Hotel
Hotel Jacarandas Cuernavaca
Hotel Jacarandas Hotel Cuernavaca

Frequently asked questions

What is the cancellation policy at Hotel Jacarandas?

Hotel Jacarandas offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Jacarandas?

Yep, Hotel Jacarandas has a free self car park and free valet parking.

Is there a spa on site at Hotel Jacarandas?

Yep, Kauri Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hotel Jacarandas have a pool?

Hotel Jacarandas has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is Hotel Jacarandas family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Hotel Jacarandas is a hit with families.

Is there a free airport shuttle available at Hotel Jacarandas?

No, Hotel Jacarandas does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Jacarandas?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Jacarandas?

No, pets are not allowed.

Hotel Jacarandas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 183 reviews
Rating 8 - Good. 67 out of 183 reviews
Rating 6 - Okay. 10 out of 183 reviews
Rating 4 - Poor. 8 out of 183 reviews
Rating 2 - Terrible. 5 out of 183 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jesus

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Jul 2022

8/10 Good

Joshua

Stayed 2 nights in Jul 2022

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, location for what I needed, and overall the property has everything you need
Stayed 3 nights in Jul 2022

10/10 Excellent

Sarahi

Stayed 1 night in Jul 2022

10/10 Excellent

Sarahi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
excellent quiet clean and safe place ideal for my family
Stayed 2 nights in Jul 2022

2/10 Terrible

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ES UN HERMOSO HOTEL,,,LASTIMA QUE ESTE TAN DETEREORADO,Y SI QUIERESDESCANSAR AQUÍ EN UN FIN DE SEMANA OLVIDALO HAY DEMASIADO DEMASIADO RUIDO AL REDEDOR IMPOSIBLE DESCANSAR
Stayed 1 night in Jan 2022

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
The manager and staff were great. They gave super service. The manager graciously allowed me to stay two hours beyond check-out time.
Stayed 2 nights in Nov 2021

4/10 Poor

Arturo

Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The security was very rut and I very disappointed because was no friendly I was not coffee not breakfast not nothing for customer service I see very poor services .I will not recommend
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Angel Gustavo

Liked: Cleanliness, staff & service, room comfort

Good but old

Good in general, even tough, bedrooms, beds and other services are old and outdated. A renovation should be an urgent priority.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If they have a 2 for one promotion for their buffets, take advantage of it. Well worth the price, incredible selection in all three daily buffets
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Hardly changed since my last visit 28 years ago! Two very comfortable queen size beds, A/C works, breakfast and lunch buffets are very good.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente, precios de promo por alimentos excelente
Stayed 2 nights in Feb 2019

8/10 Good

Roberto

Liked: Cleanliness, staff & service

Good

You get what you pay
Stayed 2 nights in Jan 2019

10/10 Excellent

arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel Stay

Although we only stayed one night, I found the hotel to be very nice. I liked the fact that everything goes quiet after certain hours, and you can stroll the beautiful grounds so peacfully. I took some great pictures. I would definitely recommend this hotel if you are traveling with children.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds and pools, taff were very helpful. Food was not great

10/10 Excellent

MIGUEL ANGEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy agradable, gracias por la atención.

10/10 Excellent

ENRIQUE

Stayed 2 nights in Dec 2022

10/10 Excellent

TANIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, excelente servicio.
Stayed 2 nights in Dec 2022

8/10 Good

Susana, Coyoacán

Travelled with family
Liked: Cleanliness, staff & service
Instalaciones un poco viejas. Deben remodelar o actualizarse