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Hotel El Castillo

2.0 star property

Photo gallery for Hotel El Castillo

Courtyard
Deluxe Room, Multiple Beds, Smoking, Garden View | Courtyard view
Romantic Room, Courtyard View | Bathroom
Indoor pool
Superior Suite, City View | Terrace/patio

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Laundry room
  • 24/7 front desk
The current price is AU$61
includes taxes & fees
18 Apr - 19 Apr

Explore the area

View map
carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300
  • Place, El Tepozteco National Park
    ‪1 min walk‬
  • Place, Galerias Cuernavaca Mall
    ‪18 min drive‬
  • Place, Cuernavaca Cathedral
    ‪33 min drive‬

Room options

View all photos for Romantic Room, Courtyard View

Romantic Room, Courtyard View

Romantic Room, Courtyard View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room

Family Double Room

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Suite, City View

Superior Suite, City View

Superior Suite, City View

  • City view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 King Sofa Beds

View all photos for Luxury Room, Balcony, Courtyard View

Luxury Room, Balcony, Courtyard View

Luxury Room, Balcony, Courtyard View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Smoking, Garden View

Deluxe Room, Multiple Beds, Smoking, Garden View

Deluxe Room, Multiple Beds, Smoking, Garden View

  • Garden view
  • 41 sq m
  • Sleeps 7
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Bed

About the area

Cuernavaca

At Hotel El Castillo, you'll be 1.1 km (0.7 mi) from El Tepozteco National Park and 4.7 km (2.9 mi) from Parish of the Divine Savior. Highlights at this hotel include an indoor swimming pool and in-room free WiFi. .This pet-friendly hotel offers free WiFi in public areas and a 24-hour front desk. Added amenities include laundry facilities. There's also the convenience of free self parking. .Sights within a 10-minute drive of this Cuernavaca hotel include La Paloma de la Paz and Gallaecia Jardin y Salón de Eventos.

What's nearby

  • El Tepozteco National Park - 1 min walk - 0.0 km
  • Galerias Cuernavaca Mall - 18 min drive - 6.0 km
  • Forum Cuernavaca - 21 min drive - 9.4 km
  • Tabachines Golf Club - 31 min drive - 15.4 km
  • Cuernavaca Cathedral - 33 min drive - 16.9 km

Getting around

  • Benito Juarez International Airport (MEX) - 97 min drive

Restaurants

  • ‪Barbacoa el Hidalgense - ‬10 min walk
  • ‪The Italian Coffe - ‬6 min drive
  • ‪Los Molcajetes - ‬17 min walk
  • ‪Pozole Lupilla - ‬4 min drive
  • ‪Dragón Rojo - ‬6 min drive

About this property

Hotel El Castillo

Hotel El Castillo offers its guests an indoor pool and laundry facilities. WiFi is free in public spaces. Self parking is free.

Smoking is allowed in designated areas at this Cuernavaca hotel.

  • 17 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Smoking in designated areas
Hotel El Castillo offers 17 accommodations with complimentary bottles of water and portable fans. Beds feature down duvets. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Portable fan

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Heated pool maintenance fee: MXN 100 per stay
  • Laundry fee: MXN 100

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 9:30 AM to 9:00 PM

Property is also known as

Hotel El Castillo Hotel
Hotel El Castillo Cuernavaca
Hotel El Castillo Hotel Cuernavaca

Frequently asked questions

What is the cancellation policy at Hotel El Castillo?

Hotel El Castillo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel El Castillo?

As of 8 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel El Castillo on 18 Apr 2026 start from AU$61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel El Castillo?

Yep, Hotel El Castillo has a free self car park.

Does Hotel El Castillo have a pool?

Hotel El Castillo has an indoor pool. The pool is open 9:30 AM to 9:00 PM.

Is there a free airport shuttle available at Hotel El Castillo?

No, Hotel El Castillo does not offer an airport shuttle service.

What time are check-in & check-out at Hotel El Castillo?

Check-in begins at 2:30 PM. Check-out time is 1:00 PM.

Hotel El Castillo Reviews

Reviews

6.2
Rating 10 - Excellent. 15 out of 49 reviews
Rating 8 - Good. 6 out of 49 reviews
Rating 6 - Okay. 8 out of 49 reviews
Rating 4 - Poor. 5 out of 49 reviews
Rating 2 - Terrible. 15 out of 49 reviews

6.4/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Melissa

Stayed 1 night in Nov 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Jul 2025

6/10 Okay

Allan Gilberto

Liked: Property conditions & facilities
Aceptable a secas
Stayed 1 night in Aug 2024

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable sencillo
Stayed 1 night in Nov 2025

8/10 Good

monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Muy apacible lugar
Stayed 1 night in Nov 2025

2/10 Terrible

Ariadna Alejandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una muy mala experiencia, no reservaron la habitación que pedí, apesar de eso decidi quedarme pero me asignaron una habitación sin cerrojo y con una sola cama cuando iba con mi hijo por lo que cancele en ese momento la habitación y me retiré a buscar otro en ese momento. La verdad, no lo recomiendo, es mejor ir directamente y si te conviene y convence adelante, pero nada que ver con lo que ofrecen en la aplicación. La verdad una decepción!!
Stayed 1 night in Oct 2025

2/10 Terrible

Enrique

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para ir al wc, en la recepción ni me daban buena información. Del tiempo que tengo utilizado Expedia es el peor hotel que he ido con mi familia.
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Stayed 1 night in Aug 2025

4/10 Poor

Ara

Travelled with family
Disliked: Cleanliness, staff & service
No coincide con las fotos de publicidad
Stayed 1 night in Jul 2025

2/10 Terrible

Luis Arnulfo

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro
Stayed 2 nights in Jun 2025

6/10 Okay

Juan P

Stayed 1 night in May 2025

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2025

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Habitación descuida y no había cable

Stayed 1 night in Apr 2025

4/10 Poor

Priscilla

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Fernando

Travelled with partner
Disliked: Amenities
El servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion
Stayed 1 night in Feb 2025

6/10 Okay

Liliana

Travelled with group
Stayed 1 night in Jan 2025

2/10 Terrible

miguel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

José Martín

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Rudyard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Ana

Stayed 2 nights in Dec 2024

4/10 Poor

Nabora

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Las fotos estaban muy bonitas y el resultado fue otro totalmente diferente. Nada que ver con lo que venden, nada recomendable
Stayed 1 night in Dec 2024

6/10 Okay

Daniela

Stayed 2 nights in Dec 2024

2/10 Terrible

Montserrat

Travelled with family
No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada
Stayed 1 night in Nov 2024

2/10 Terrible

Penny

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad
Stayed 1 night in Oct 2024

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar y tranquilo
Stayed 1 night in Oct 2024