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Hotel Bajo el Volcan

Property class: 3

Photo gallery for Hotel Bajo el Volcan

Pool waterfall
Indoor wedding
Interior
Check-in/check-out kiosk
Check-in/check-out kiosk

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View map
Humboldt No. 19, Col. Centro, Cuernavaca, MOR, 62000
  • Place, Plaza de Armas
    ‪3 min walk‬
  • Place, Borda Gardens
    ‪8 min walk‬
  • Place, Cuernavaca Cathedral
    ‪10 min walk‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Cuernavaca

At Hotel Bajo el Volcan you'll be within a short 5-minute stroll of Cuauhnahuac Regional Museum and Artisanal Market. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free Wi-Fi in public areas and a snack bar/deli. Each morning full breakfast is available. There's also the convenience of an airport shuttle. .Places within a 5-minute walk of this 3-property class Central Cuernavaca hotel include Juan Soriano Museum and Plaza de Armas.

What's nearby

  • Plaza de Armas - 3 min walk - 0.3 km
  • Cuauhnahuac Regional Museum - 3 min walk - 0.3 km
  • Robert Brady Museum - 7 min walk - 0.6 km
  • Borda Gardens - 8 min walk - 0.8 km
  • Cuernavaca Cathedral - 10 min walk - 0.9 km

Getting around

  • Benito Juarez International Airport (MEX) - 96 min drive

Restaurants

  • ‪Casa Hidalgo - ‬5 min walk
  • ‪Antojitos Rita - ‬7 min walk
  • ‪Café Punta del Cielo - ‬5 min walk
  • ‪Enigma - ‬4 min walk
  • ‪Casa Encanto - ‬7 min walk

About this property

Hotel Bajo el Volcan

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Bajo el Volcan. Free self parking is available.

This 3-star Cuernavaca hotel is smoke free.

  • 28 guestrooms or units
  • Conference rooms
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Bajo el Volcan offers 28 accommodations with a safe and an iron/ironing board. Cable televisions are provided.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: MXN 75 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 75 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard.

Property is also known as

Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan
Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan Hotel
Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan Hotel Cuernavaca

Frequently asked questions

What is the cancellation policy at Hotel Bajo el Volcan?

Hotel Bajo el Volcan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Bajo el Volcan?

Yep, Hotel Bajo el Volcan has a free self car park.

Is there a spa on site at Hotel Bajo el Volcan?

No, there is no spa at this property. Spa Orlane is a short 18-minute walk away.

Does Hotel Bajo el Volcan have a pool?

Hotel Bajo el Volcan has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Hotel Bajo el Volcan serve breakfast?

Yep, full breakfast is on offer daily.

Is there a free airport shuttle available at Hotel Bajo el Volcan?

No, but there's an airport shuttle on request for a fee.

Is there a bar or restaurant at Hotel Bajo el Volcan?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Bajo el Volcan?

Check-in begins at 3 PM. Check-out time is 1 PM.

Are pets allowed at Hotel Bajo el Volcan?

No, pets are not allowed.

Hotel Bajo el Volcan Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 46 reviews
Rating 8 - Good. 16 out of 46 reviews
Rating 6 - Okay. 17 out of 46 reviews
Rating 4 - Poor. 5 out of 46 reviews
Rating 2 - Terrible. 3 out of 46 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Réveil en pleine nuit pour proposition de "services sexuels", avec l'aval du gardien de l'hôtel. Nous déconseillons donc cet établissement.
Verified review

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable cerca de todo¡

El hotel es muy limpio, el personal es amable, en las camas descansas muy bien el baño súper limpio, les recomiendo desayunar en el hotel es muy económico y el sazón muy rico.
Verified review

6/10 Okay

Dayana

Liked: Cleanliness, staff & service, property conditions & facilities

Lindo y muy cerca del centro

Está cerca del centro, muy comunicado. Las instalaciones lindas, con muchos detalles. El personal muy amable. El desayuno muy rico. Solo cambiar sus colchones, son duros.
Verified review

8/10 Good

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Céntrico

Todo queda muy cerca del hotel; la catedral, el zócalo, el palacio de Cortés y el jardín borda.
Verified review

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable

Es un hotel clásico en Cuernavaca, bonito, y aunque tiene sus detalles de mantenimiento, es bastante cómodo. Esta en pleno centro, por lo que está muy bien comunicado.
Verified review

4/10 Poor

J James

Disliked: Staff & service, room comfort

There are many better options in town

Our stay was spoiled by an overnight front desk guy who was plain nasty. My travel partner does not speak any Spanish and asked a question of him while I was within hearing distance of them and he insulted her in Spanish and then laughed at her, not knowing I was listening. When I later asked about the lack of wifi in the room he was nasty to me also. DON'T USE this place since there are so many better places in more convenient locations. The pool looked nice but since they do not cover it at night, the water is chilly.
Verified review

6/10 Okay

Verified traveller

buen hotel cerca del centro

hotel no la gran cosa pero bueno para llegar a dormir y por la ubicación muy céntrica
Verified review

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Regular

El hotel en términos generales esta bien pero muy austero
Verified review

10/10 Excellent

Ric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel, near city center.

Very comfortable, friendly and accommodating staff.
Verified review

6/10 Okay

Roberto

Liked: Cleanliness, staff & service

Hotel ok en Cuernavaca

Realmente lo utilizamos para dormir, esta bien situado y tuvimos una noche sin contratiempos. Podria recomendarlo para parejas o solo sin esperar lujos.
Verified review

6/10 Okay

John

Liked: Cleanliness, staff & service
Malcolm Lowry lived here when he started writing "Under the Volcano", one of the greatest novels of the 20th century.
Verified review

2/10 Terrible

Anne

Disliked: Staff & service, property conditions & facilities, room comfort

A big disappointment

The hotel is in a great location but we had a very disappointing stay. We arrived in the evening to find a huge cockroach in the bathroom of one of the rooms we booked, along with a couple of spiders. The second room had no window, which was very inconvenient since it was quite warm. This hotel has no air conditioning. The hotel also says it has free wifi - but we were unable to get a connection in either of our rooms. We called the front desk to ask for someone to help us get rid of the cockroach and it took them about half an hour for someone to come. If we hadn’t already paid for it online, we would have left.
Verified review

8/10 Good

Nestor Andres

Liked: Cleanliness, staff & service, property conditions & facilities

Mi experiencia

Llégame de madrugada y nos atendieron rápido, solo fuimos por una noche pero nos trataron bien, tienen alberca pero no tuvimos oportunidad de usarla, sin duda volvería a este hotel
Verified review

6/10 Okay

Bianca

Liked: Cleanliness
Disliked: Staff & service

Mala atención, precios arbitrarios

No respetaron el precio publicado en Expedia, fue casi 50% más. Por ese precio me hubiera quedado en un hotel mejor. El hotel está muy limpio aunque la decoración no es moderna y se requiere mantenimiento. El desayuno es bueno aunque si reservan con Expedia no se incluye.
Verified review

6/10 Okay

Santiago

Liked: Staff & service
Buen servicio. Agradable en áreas comunes pero un poco incómodo en las habitaciones. Necesita renovación de colchones y ropa de cama. El cuarto estaba demasiado caliente y el ventilador no era suficiente.
Verified review

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

DIAS DE DESCANSO FAMILIAR.

Bien, gracias. Ojalá en el Centro de Cuernavaca reordenaran el comercio ambulante, funcionará el autobús turístico y acelerarán las obras en el Jardín Borda.
Verified review

4/10 Poor

Diego

Liked: Cleanliness
Disliked: Property conditions & facilities

Ubicación excelente, renovación urgente

No había aire acondicionado y hacía muchísimo calor, sólo había un ventiladorcito anticuado que hacía un ruido que no dejaba dormir. No hay suficientes contactos eléctricos para cargar celulares, había que cargarlo en el baño o desconectar el ventilador y morirse de calor mientras se cargaba el celular. Pero Juan, el mesero, es muy amable y solícito.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Comentario sobre "Bajo el Volcán"

En general estuvo bien el hospedaje, ubicación cercana al centro, realizaron el aseo de la habitación adecuadamente, personal afable. Básicamente la utilice para dormir. Tienen buena señal de WiFi en el lobby pero en mi habitación no hubo buena conexión inalámbrica.
Verified review

10/10 Excellent

Soficaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable, céntrico y cómodo

Lo recomiendo ampliamente, su personal muy amable y siempre dispuesto a resolver cualquier duda y contratiempo, se disfruta mucho la estancia, aún cuando hay tráfico y se retrasó nuestra llegada siempre fueron muy amables y gracias a Iván, un chico muy atento y amable
Verified review

8/10 Good

Ali

Liked: Cleanliness, staff & service

Bien ubicado

Esta n buena ubicación! El personal es atento! El pero es las camas muy incómodas!
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair value

The public area and grounds made a good first impression, clean and eye-pleasing, with landscaping and pool that looked well cared for. I found staff not to be very communicative. My first assigned room was not ready at 5 pm but was moved to better room. I looked at nearby hotels but none compared well.
Verified review

2/10 Terrible

María de Lourdes

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

No creo volver a hospedarme en este hotel

Hace más de 10 años que no pasaba una noche tan terrible como la que tuve que pasar el primer día de hospedaje. Me alojaron en la habitación más ruidosa del hotel, lo cual hizo que no pudiera dormir. Habitación que daba a la calle con semáforo donde toda la noche hubo ruidos de frenos, borrachos cantando en sus autos con música a todo volumen, ambulancias, torretas de patrullas, etc. Yo sé que ésto puede parecer ajeno al hotel, pero yo pedí desde que llegué que me cambiaran de habitación y el recepcionista (IVÁN) se negó rotundamente a pesar de que había otra habitación igual (lo cual supe por una fuente interna). En fin, esto sòlo fué el principio porque la historia sigue, pero ya no quiero recordar más.
Verified review

8/10 Good

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fin de año 2015

Muy agradable el lugar y la gente, el único inconveniente es que el agua de la alberca es muy fría
Verified review

8/10 Good

GENEVIEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un charmant hôtel avec un joli jardin, au calme. Nous le recommandons chaudement!
Verified review

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nive location, good price

the hotel was good, it has nice gardens, attention was goood, doesn't include breakfas but breakfast was good too, parking good too, a lot of mosquitos in the bathroom but not in the room.